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      • December 2004 (Revised April 2006)
      • Case

      Managing Diversity at Cityside Financial Services

      By: Robin J. Ely and Ingrid Vargas
      Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division... View Details
      Keywords: Selection and Staffing; Situation or Environment; Race; Employees; Gender; Customer Satisfaction; Diversity; Cross-Cultural and Cross-Border Issues; Banks and Banking; Banking Industry
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      Ely, Robin J., and Ingrid Vargas. "Managing Diversity at Cityside Financial Services." Harvard Business School Case 405-047, December 2004. (Revised April 2006.)
      • December 2004 (Revised April 2006)
      • Case

      Managing Diversity at Spencer Owens & Co.

      By: Robin J. Ely and Ingrid Vargas
      Spencer Owens & Co, a disguised consulting firm, focuses on domestic and international economic development. As an extension of the firm's commitment to social justice, 20 years ago, Spencer Owens management introduced an affirmative action hiring and promotion... View Details
      Keywords: Working Conditions; Selection and Staffing; Development Economics; Corporate Social Responsibility and Impact; Employees; Diversity; Cross-Cultural and Cross-Border Issues; Consulting Industry
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      Ely, Robin J., and Ingrid Vargas. "Managing Diversity at Spencer Owens & Co." Harvard Business School Case 405-048, December 2004. (Revised April 2006.)
      • 9 Dec 2004 - 11 Dec 2004
      • Conference Presentation

      Perceptions of Women in Business: The Good, the Bad and the Interesting.

      By: C. G. Brush, N. M. Carter, E. J. Gatewood, P. G. Greene and Myra M. Hart
      Keywords: Gender; Business Ventures; Perception
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      Brush, C. G., N. M. Carter, E. J. Gatewood, P. G. Greene, and Myra M. Hart. "Perceptions of Women in Business: The Good, the Bad and the Interesting." Paper presented at the Athena Signature Series, San Diego, CA, December 09–11, 2004.
      • November 2004 (Revised July 2006)
      • Case

      Patrimonio Hoy

      By: Arthur I Segel, Michael Chu and Gustavo Herrero
      Patrimonio Hoy is a program targeting the housing needs of the low-income population by CEMEX, a major Mexican company and a leading global cement producer. Originally conceived as a project to understand the customers in the self-construction segment better, a major... View Details
      Keywords: Housing; Construction; Product Design; Globalized Firms and Management; Microfinance; Income; Market Entry and Exit; Emerging Markets; Entrepreneurship; Construction Industry; Mexico
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      Segel, Arthur I., Michael Chu, and Gustavo Herrero. "Patrimonio Hoy." Harvard Business School Case 805-064, November 2004. (Revised July 2006.)
      • 2004
      • Book

      Clearing the Hurdles: Women Building High-Growth Businesses

      By: Candida G. Brush, Nancy M. Carter, Elizabeth Gatewood, Patricia G. Greene and Myra M. Hart
      Keywords: Gender; Growth and Development; Business Ventures
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      Brush, Candida G., Nancy M. Carter, Elizabeth Gatewood, Patricia G. Greene, and Myra M. Hart. Clearing the Hurdles: Women Building High-Growth Businesses. Upper Saddle River, NJ: Financial Times Prentice Hall, 2004.
      • 2004
      • Report

      Gatekeepers of Venture Growth: A Diana Project Report on the Role and Participation of Women in the Venture Capital Industry

      By: C. G. Brush, N. M. Carter, E. Gatewood, P. G. Greene and M. M. Hart
      Keywords: Venture Capital; Gender; Financial Services Industry
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      Brush, C. G., N. M. Carter, E. Gatewood, P. G. Greene, and M. M. Hart. "Gatekeepers of Venture Growth: A Diana Project Report on the Role and Participation of Women in the Venture Capital Industry." Report Series, Ewing Marion Kauffman Foundation, Kansas City, MO, October 2004.
      • 22 Sep 2004 - 25 Sep 2004
      • Conference Presentation

      The Role and Participation of Women in the Venture Capital Industry

      By: C. G. Brush, N. M. Carter, E. J. Gatewood, P. G. Greene and Myra M. Hart
      Keywords: Venture Capital; Gender
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      Brush, C. G., N. M. Carter, E. J. Gatewood, P. G. Greene, and Myra M. Hart. "The Role and Participation of Women in the Venture Capital Industry." Women's Association of Venture & Equity, New York, NY, September 22–25, 2004.
      • September 2004
      • Article

      A Field Study of Group Diversity, Participation in Diversity Education Programs and Performance

      By: R. Ely
      Keywords: Programs; Groups and Teams; Education; Performance; Diversity
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      Ely, R. "A Field Study of Group Diversity, Participation in Diversity Education Programs and Performance." Journal of Organizational Behavior 25, no. 6 (September 2004).
      • August 2004 (Revised September 2005)
      • Case

      Stanley O'Neal at Merrill Lynch (A)

      By: David A. Thomas and Ayesha Kanji
      In the late 1970s, Stanley O'Neal joined Merrill Lynch as an investment banker. Profiles O'Neal's ascent at Merrill to CEO. O'Neal put Merrill through a comprehensive restructuring program, cutting costs and significantly reducing the work force. As CEO, O'Neal faces... View Details
      Keywords: Restructuring; Race; Cost Management; Investment Banking; Job Cuts and Outsourcing; Leadership; Management Succession; Performance Effectiveness; Personal Development and Career
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      Thomas, David A., and Ayesha Kanji. "Stanley O'Neal at Merrill Lynch (A)." Harvard Business School Case 405-029, August 2004. (Revised September 2005.)
      • 8 Aug 2004
      • Conference Presentation

      Team Learning and the Racial Diversity-Performance Link

      By: R. Ely and David A. Thomas
      Keywords: Learning; Groups and Teams; Ethnicity; Performance
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      Ely, R., and David A. Thomas. "Team Learning and the Racial Diversity-Performance Link." In The Academy of Management. Paper presented at the Academy of Management Annual Meeting, New Orleans, LA, August 08, 2004.
      • 2004
      • Chapter

      Claiming Authority: Negotiating Challenges for Women Leaders

      By: Hannah R. Bowles and Kathleen L. McGinn
      Keywords: Leadership; Negotiation Participants; Problems and Challenges; Gender; Power and Influence
      Citation
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      Bowles, Hannah R., and Kathleen L. McGinn. "Claiming Authority: Negotiating Challenges for Women Leaders." Chap. 9 in The Psychology of Leadership: New Perspectives and Approaches, edited by D. Messick and R. Kramer, 191–208. Mahwah, NJ: Lawrence Erlbaum Associates, 2004.
      • July 2004 (Revised August 2004)
      • Case

      On Becoming a Board Member

      By: Jay W. Lorsch and Ashley Robertson
      A Hispanic executive is considering whether to join the board of directors of a company and receives advice from several more experienced directors. Teaching Purpose: To focus on the issues related to joining a board of directors. View Details
      Keywords: Management; Leadership; Ethnicity; Governing and Advisory Boards
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      Lorsch, Jay W., and Ashley Robertson. "On Becoming a Board Member." Harvard Business School Case 405-012, July 2004. (Revised August 2004.)
      • July 2004 (Revised January 2007)
      • Case

      H&R Block and "Everyday Financial Services"

      By: Peter Tufano and Daniel Schneider
      H&R Block, the U.S. market leader in tax preparation services, must decide whether to offer financial services to its low-income clients. H&R Block is facing increased competition from branded and nonbranded tax preparers, and the number of returns prepared by the... View Details
      Keywords: Financial Management; Income; Taxation; Product Development; Financial Services Industry; United States
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      Tufano, Peter, and Daniel Schneider. H&R Block and "Everyday Financial Services". Harvard Business School Case 205-013, July 2004. (Revised January 2007.)
      • July 2004 (Revised October 2018)
      • Case

      Opium and Entrepreneurship in the Nineteenth Century

      By: Geoffrey Jones, Elisabeth Koll and Alexis Gendron
      This case examines the role of Jardine Matheson, a trading company founded by two Scottish merchants, in the opium trade between India and China during the nineteenth century. The two Opium Wars fought between Western powers and China, which sought to stop opium... View Details
      Keywords: History; Globalized Economies and Regions; Ethnicity; Multinational Firms and Management; Groups and Teams; Trade; Social and Collaborative Networks; China; United Kingdom
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      Jones, Geoffrey, Elisabeth Koll, and Alexis Gendron. "Opium and Entrepreneurship in the Nineteenth Century." Harvard Business School Case 805-010, July 2004. (Revised October 2018.)
      • 13 May 2004 - 15 May 2004
      • Conference Presentation

      Women in the Venture Capital Industry

      By: C. G. Brush, N. M. Carter, E. J. Gatewood, P. G. Greene and Myra M. Hart
      Keywords: Venture Capital; Gender
      Citation
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      Brush, C. G., N. M. Carter, E. J. Gatewood, P. G. Greene, and Myra M. Hart. "Women in the Venture Capital Industry." In National Venture Capital Association. San Francisco, CA, May 13–15, 2004.
      • 4 Jan 2004 - 7 Jan 2004
      • Conference Presentation

      Women, Money and Wealth Creation: Investigating the Myths.

      By: C. G. Brush, N. M. Carter, E. J. Gatewood, P. G. Greene and Myra M. Hart
      Keywords: Gender; Money; Wealth
      Citation
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      Brush, C. G., N. M. Carter, E. J. Gatewood, P. G. Greene, and Myra M. Hart. "Women, Money and Wealth Creation: Investigating the Myths." Paper presented at the Consortium of Social Science Associations Annual Meeting, San Diego, CA, January 04–07, 2004.
      • January 2004
      • Article

      Finding Value in Diversity: Verification of Personal and Social Self-Views in Diverse Groups

      By: W. B. Swann Jr., J. Polzer, D. C. Seyle and S. J. Ko
      Keywords: Value; Groups and Teams; Identity; Diversity
      Citation
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      Swann, W. B., Jr., J. Polzer, D. C. Seyle, and S. J. Ko. "Finding Value in Diversity: Verification of Personal and Social Self-Views in Diverse Groups." Academy of Management Review 29, no. 1 (January 2004): 9–27.
      • 2004
      • Other Unpublished Work

      Women Entrepreneurs, Growth, and Implications for the Classroom

      By: C. G. Brush, N. M. Carter, E. J. Gatewood, P. G. Greene and Myra M. Hart
      Keywords: Entrepreneurship; Education; Gender
      Citation
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      Brush, C. G., N. M. Carter, E. J. Gatewood, P. G. Greene, and Myra M. Hart. "Women Entrepreneurs, Growth, and Implications for the Classroom." Coleman Foundation White Paper , United States Association for Small Business and Entrepreneurship (USASBE), January 2004.
      • December 15, 2003
      • Article

      Women Leaders and Organizational Change

      By: R. Ely and Debra E. Meyerson
      Keywords: Organizational Change and Adaptation; Leadership; Gender
      Citation
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      Ely, R., and Debra E. Meyerson. "Women Leaders and Organizational Change." Organizations. Harvard Business School Working Knowledge (December 15, 2003).
      • October 2003
      • Case

      Henry Tam and the MGI Team

      By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
      Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up... View Details
      Keywords: Interpersonal Communication; Business Plan; Groups and Teams; Decision Making; Jobs and Positions; Leadership Style; Human Resources; Management Teams; Conflict and Resolution; Diversity
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      Polzer, Jeffrey T., Ingrid Vargas, and Hillary Anger Elfenbein. "Henry Tam and the MGI Team." Harvard Business School Case 404-068, October 2003.
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