Customer Lifetime Value - Publications - Faculty & Research

04 Jun 2009
Working Paper Summaries

Can a Continuously-Liquidating Tontine (or Mutual Inheritance Fund) Succeed where Immediate Annuities Have Floundered?

Keywords: by Julio J. Rotemberg; Financial Services

Web

HBS - The year in Review

standards, and values of the School. The recipients were honored during the Class Day ceremony. The 2023 Award recipients were Reshma Kewalramani MD, FASN (GMP 18, 2015) CEO and President, Vertex Pharmaceuticals Depelsha Thomas McGruder... View Details

14 Nov 2017
First Look

New Research and Ideas: November 14, 2017

organizations have made sizable investments in information technology. They’ve used their IT systems to replace paper records with electronic ones and to improve billing processes, thereby boosting revenue. But so far, IT has been of little View Details

Keywords: Carmen Nobel

12 May 2023
Blog Post

Independent Project: The Rise of Electric Heat Pumps

costs: Due to higher efficiency, homeowners can save 20-40% on their ongoing utility bill versus traditional HVAC systems [13]. Thus, the average ongoing expense for a homeowner is ~$15K over a 15-year lifetime (vs. up to $40K for an oil... View Details

10 Feb 2020
In Practice

6 Ways That Emerging Technology Is Disrupting Business Strategy

suggests) has focused more on value capture and competition within existing business models, and yet the most valuable companies in the US today simply did not exist 30 years ago. The technology they exploit creates enormous View Details

Keywords: by Danielle Kost

23 Jun 2003
Research & Ideas

Building a Better Buyer-Seller Relationship

said Narayandas. "More importantly, the customer now begins to realize that taking a hands-off approach in the relationship is actually detrimental. Even the slightest effort they put in will lead to much more View Details

Keywords: by Martha Lagace

28 May 2008
First Look

First Look: May 28, 2008

institutional entrepreneurship. Finally, the paper highlights future directions for research on this topic. Researchers are encouraged to use this paper to build sophisticated, targeted research designs that will add value to the growing... View Details

Keywords: Martha Lagace

21 Mar 2019
HBS Case

The Ferrari Way

drivers in pure, unadulterated pleasure. “The overarching goal is to create an experience—a sensual experience,” says Harvard Business School Professor Stefan Thomke, who wrote a case study about the company in 2018. While many companies talk about creating a View Details

Keywords: by Michael Blanding; Auto

Web

Business & Environment - Faculty & Research

same time, IKEA Group had adopted in 2012 a new sustainability strategy that focused the company's efforts on its entire value chain from its raw materials sourcing to the lifestyle of its end consumers. The plan especially centered on... View Details

Article

The Information Technology Ecosystem: Structure, Health, and Performance

By: Marco Iansiti and Gregory L. Richards

A number of modern industries are organized as complex networks of firms whose integrated efforts are necessary to deliver value to end customers. The complexity of these networks, or business ecosystems, and the associated interdependencies among firms, make... View Details

Keywords: Business Ventures; Networks; Value; Customers; Performance Productivity; Product; Applications and Software; Innovation and Invention; Competition; Business Model; Information Infrastructure; Information Technology Industry

Citation

Find at Harvard

08 Aug 2006
First Look

First Look: August 8, 2006

the predictive value of a theory can be measured in terms of how many pairs of experimental subjects you would have to observe playing a previously unexamined game before the mean of the experimental observations would provide a better... View Details

Keywords: Sean Silverthorne

15 May 2007
First Look

First Look: May 15, 2007

economic models predict that they do not systematically differ. With online grocery data, we show that people are decreasingly impatient the further in the future their choices will take effect. In general, as the delay between order completion and delivery increases,... View Details

Keywords: Martha Lagace

January 2013 (Revised August 2013)
Case

First Solar: CFRA's Accounting Quality Concerns

By: Suraj Srinivasan and Ian McKown Cornell

The case relates to accounting quality analysis conducted by the leading research firm Center for Financial Research and Analysis (CFRA) on companies in the solar industry with a focus on First Solar Inc. In 2009, CFRA was concerned that First Solar, like much of the... View Details

Keywords: Accounting; Accounting Quality; Financial Accounting; Financial Statement Analysis; Accounting Fraud; Accounting Red Flags; Accounting Scandal; Risk and Uncertainty; Quality; Earnings Management; Valuation; Crime and Corruption; Financial Statements; Energy Sources; Green Technology Industry; Accounting Industry; Energy Industry

Citation

Educators

Purchase

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

Target was awash in customer data from these online sales, but to make sense of it, the company needed to bring in the right people. Paritosh Desai joined Target in August 2013 as vice president of business intelligence, analytics, and... View Details

Keywords: by Dina Gerdeman; Retail

26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

rights are valued differently. "Even if you are not taking a stand on human rights, as Cook has done, you are going to wade into these debates." “We follow the law wherever we do business we strongly believe participating in markets and... View Details

Keywords: by Avery Forman

Web

HBR Classics - Alumni

Landscape Cause Your Firms Decline CSR or Share Holder Value How to Uncover Hidden Shareholder Value , Brian Hagen, Raymond L. Manganelli Shareholder Value Must Top CEOs Agenda... View Details

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

will lead to an integrated life. In 2008, as the financial crash worsened, Sally Krawcheck was fired at Citibank for urging the firm to repay customers for defective investments. She stuck to her values and... View Details

Keywords: by Lane Lambert

08 Nov 2022
Research & Ideas

How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate

education, or economic development, finds Harvard Business School Assistant Professor Anke Becker in a recent working paper called “On the Economic Origins of Restricting Women’s Promiscuity.” Her research investigates the origin of View Details

Keywords: by Kara Baskin

Web

Global Opportunity Fellowship GO: AFRICA - Alumni

period following graduation. The cumulative amount of post-graduation career exploration funds that an HBS graduate may receive in their lifetime from all HBS and Harvard University sources is capped at $150,000 USD. In each year that a... View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

make raising restaurant employee wages nearly impossible absent increased menu prices, which customers hard hit by the crisis are likely to reject. "The most important thing we are all facing is really the confidence and comfort that... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

Publications