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Show Results For
- All HBS Web
(6,434)
- People (3)
- News (1,232)
- Research (4,143)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,877)
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- 01 Mar 2010
- News
The Meaning of Ramadi
Campbell (MBA '07) Courtesy Donovan Campbell One day in April 2007, my phone started ringing during a customer analytics class at HBS. I kept hitting silence, but the phone kept ringing. Thirteen calls and one very annoyed professor... View Details
- 01 Jun 2022
- News
Turning Point: Sparking Change
Gillette, Pillsbury, and L’Oréal. In 2001, I launched The ComfortCake Company, selling pound cakes based on my original recipes to customers ranging from United Airlines to Walmart. But teaching was always at the back of my mind as a... View Details
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
the business world,” he says. “They are the customers current CEOs are responding to when they make sustainable choices.” “The message is that opportunities exist every day to make a difference. The question is whether you are aware of... View Details
Keywords: April White
- 01 Oct 1998
- News
A Marketable Skill
at all." "It's a win-win situation," she states. "We are empowering a lot of people - many of whom have just arrived in this country - with the ability to become entrepreneurs. We attract customers every weekend who patronize the local... View Details
Keywords: Deborah Blagg
- 01 Mar 2006
- News
Back to School
strategies to revamp HR, such as renaming and reorganizing departments to emphasize the importance of customer service; institutionalizing programs that came from the campaign; creating coalitions across internal departments; and reaching... View Details
- 01 Sep 2013
- News
A Focus on You
To sweeten the deal, we have something big to offer in exchange. Beginning this month, HBS is launching a brand-new Alumni website, featuring personalized content delivery (based on your profession and unique interests), customized events... View Details
- 01 Mar 2005
- News
Facing Ambiguity
successfully executed in a paper case.” The case, which will be taught this spring in the MBA second-year course General Management: Processes and Action, debuted last fall in a customized Executive Education program for a group of... View Details
- 02 Jun 2011
- News
Serious Fun
where they manage vampire customers in order to earn cash, pay off debt, and “save for their eternal retirement;” and in Refund Rush, gamers help clients decide how best to allocate their income tax refund. I sampled Groove Nation, a... View Details
- 16 Nov 2011
- News
Are Humans Cost-Effective?
course there is the obvious upside. As IBM says, such business analytics systems “help cut costs, boost profits, manage risk, and make better predictions about your customers and your market.” One area in which the company is particularly... View Details
Keywords: Garry Emmons
- 01 Jun 2009
- News
Crisis and Creativity
JetBlue, and Ryanair all grew during recessions, as did Charles Schwab, Home Depot, and Trader Joe’s. A second customer hook is affordable indulgence. As consumers pare back, they also need ways to entertain themselves and indulge in... View Details
Keywords: Bhaskar Chakravorti
- 01 Feb 2000
- News
Breaking Down Barriers: The Electronic Wallet
bypass passwords, maintain purchase records from multiple sites, and link to customer service departments. Wallet advocates say that the technology gives consumers greater control, allowing customers more... View Details
Keywords: Judith A. Ross
- 01 Apr 1998
- News
Plunging Into the Net
profit. At this stage, however, profit is not the point. "Ultimately, we're talking about a change in the economy, in the way businesses organize themselves, and in the way customers access services," says Rayport. The HBS Bulletin... View Details
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
live and work. "Cross-sector partnering between business, government, and nonprofit sectors will be the collaboration paradigm of the 21st century," he asserts. Teaching Millions One customer with a $500 savings account is not very... View Details
- 01 Jun 2011
- News
Mr. Start-Up
ideas to make people’s lives more fun or more productive, is an amazing opportunity. The other thing that’s important to me is to interact with people in a way that will earn their respect and make them want to do business with me — as investors, partners, or View Details
- 24 Apr 2014
- News
Ensuring a business’s profitability enables it to serve society
During the 2009 global recession, Mark Fields (MBA 1989) helped Ford Motor Company avoid government-financed bankruptcy. Now, as president and CEO, he is focused on serving customers around the globe with great products while building a... View Details
- 04 Oct 2019
- News
Changing of the Guard at Tesco
of amazing retailers with the organization. It’s much broader, about strategy, if you understand the brand, the customer and do you have the interpersonal skills to engage with 450,000 people?” READ MORE View Details
- 24 Apr 2014
- News
Detection devices that outsmart the criminally minded
Security, US Customs and Border Protection, and about 60 foreign governments to detect even the most cleverly concealed drugs, cash, and guns. “I come from inner-city Chicago, an area that was decimated by drugs,” says Harris. “To think... View Details
- 15 Jan 2020
- News
The Business of Access
help,” she says. A success to be sure, but the nonprofit world, Lisle quickly learned, was more complicated than the business world: “In the private sector, a customer pays and receives something, whether it be a product or a service. In... View Details
Keywords: Maureen Harmon
- 01 Jun 2016
- News
Ask the Expert: Barreling Ahead
(MBA 2002) BUECHLER: Our success starts with great products. We brew more than 100 new products we like to drink at our R&D facility every year. We couple that with an amazing team that loves to work hard and have fun. Finally, we love to create great View Details
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details