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  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

in strategic job families to the business unit strategy?1 Of course not. One corporation in a Hackett database might report that it spends 0.2 percent of revenue on employee competency development, whereas your company spends 1.0 percent... View Details
Keywords: by Robert S. Kaplan; Service
  • 02 May 2022
  • What Do You Think?

Can the Case Method Survive Another Hundred Years?

Build Organizational Culture for Competitive Advantage. Your feedback to last month’s column As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding ‘Don’t Say Gay’? By the time cases are discussed at HBS and elsewhere, we... View Details
Keywords: by James Heskett; Education
  • Web

Disruptive Innovation Online Course | HBS Online

and align your resources, processes, and profit formula to develop an innovative culture and position your business for growth. Highlights Nypro's Dilemma Charles Schwab EMC Show Hide Details Concepts Organization Capabilities Nypro... View Details
  • April 2011 (Revised September 2011)
  • Case

BlackRock Solutions

By: Kenneth A. Froot and Scott Waggoner
The BlackRock Solutions case examines the different functions and economics of a global asset manager's value chain, with particular emphasis on the "money management" and the "investment systems platform" businesses. Students analyze why BlackRock decided to unbundle... View Details
Keywords: Investment Management; Strategic Vision; Organizational Behavior; Economies Of Scale And Scope; Unbundling Of Services; Strategic Planning; Risk Management; Financial Management; Asset Management; Competitive Advantage; Value; Corporate Strategy; Organizational Culture; Investment; Financial Strategy
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  • 01 Jun 2022
  • What Do You Think?

Is Stakeholder Management Facing New Headwinds?

influence on the decision. That’s all well and good—until factors like cultural issues and employee power begin to creep into the picture. For example, the state has had power but only now seems to be exhibiting higher levels of interest... View Details
Keywords: by James Heskett
  • 13 Sep 2010
  • Research & Ideas

The Consumer Appeal of Underdog Branding

meaning of their lives, and they remain hopeful about achieving them, even when faced with obstacles. Many contemporary brand biographies contain underdog narratives. Product packaging, corporate Web sites, blogs, and marketing... View Details
Keywords: by Martha Lagace
  • 04 Apr 2023
  • Blog Post

Maersk’s Journey to Decarbonize Shipping

that have higher rates of carbon emissions. Finally, a fascinating thing about Maersk was seeing the culture of the company itself. While we were expecting a shipping company to have a staid, corporate... View Details
  • 26 Jul 2011
  • First Look

First Look: July 26

Case 111-120 In 2011, the European Commission was deciding on how to best modify the existing European Union policy on corporate disclosure of environmental, social, and governance (ESG) information. Previous directives had recommended... View Details
Keywords: Sean Silverthorne
  • 06 Feb 2013
  • What Do You Think?

Is ‘Conscious Capitalism’ an Antidote to Income Inequality?

foster income inequality That being said, the collective corporate hierarchy (needs to) make the long needed effort to voluntarily minimize the gross inequality that now exists." Desiree Halse, after quoting verses memorized as a child... View Details
Keywords: by James Heskett
  • 01 Dec 2022
  • News

Singing to the Corn

role in society surfaces throughout Keen’s story. He wrote his HBS application essay about wanting to learn the tactics of corporate business for the good of tribal peoples—to be a sheep in wolf’s clothing, in effect. But Keen received... View Details
Keywords: Julia Hanna; photographed by Vance Jacobs; Agriculture
  • June 2017 (Revised September 2021)
  • Case

Sales Misconduct at Wells Fargo Community Bank

By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in... View Details
Keywords: Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America
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  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

about the misuse and overuse of e-mail, something that they feel encourages disputes to escalate more rapidly than if face-to-face conversations had taken place instead. The latter, however, would require people to listen. Edgar Schein, known primarily for his work on... View Details
Keywords: by James Heskett
  • 12 Feb 2020
  • Blog Post

Trying Out New Career Options with SIPs (Short Intensive Programs)

social innovation, as the delivery system for critical goods and services at scale, as the stewards of our cultural heritage, and as advocates for a more just and inclusive society. This SIP will take a closer look at how to be an... View Details
  • 22 Feb 2021
  • Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

because sales tasks are determined by a firm’s business strategy and its choices about which customers to focus on. In turn, selling behaviors are affected by your control systems and culture as well as whom and how you hire. Those are... View Details
Keywords: by Kristen Senz
  • March 2025
  • Case

The Changing Climate on Wall Street

By: Clayton S. Rose, Maxim Pike Harrell and Michael Norris
Increasing and conflicting regulatory requirements and political pressures regarding climate change tested the leaders of U.S. financial institutions, as they struggled to determine how best to comply while managing their business and its risks.
In October 2024,... View Details
Keywords: Competency and Skills; Decision Making; Cost vs Benefits; Ethics; Corporate Accountability; Leadership; Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Adaptation; Risk and Uncertainty; Insurance; Climate Change; Change Management; Banking Industry; Financial Services Industry; Insurance Industry; United States; Europe
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  • 01 Jan 2002
  • News

Egon P.S. Zehnder (MBA '56)

Zehnder utters these words with considerable passion, since he created the unique corporate culture in which these qualities are so fundamental. In 1976, as Egon Zehnder International continued to grow and... View Details
  • 12 Nov 2021
  • News

Alumni Business Leaders on Confronting the Climate Change Challenge

imperative that we engage immediately with each of these challenges—individually and collectively. The decisions we make about how to manage our investments, our business operations, our supply chains, our people, and our corporate View Details
  • Web

HBS - The year in Review

the School's culture and organization. Milestones in the following months include announcing the appointment of Terrill Drake as the School's first Chief Diversity and Inclusion Officer, increasing the number of Black case protagonists in... View Details
  • Web

Power and Influence for Positive Impact | HBS Online

a particular subject area or further develop their career." Corina Cristea Lavoie Corporate Services Manager at Debevoise & Plimpton LLP Understand power and how to use it responsibly to make a positive impact on society. The program... View Details
  • 28 Apr 2003
  • Research & Ideas

Supply Chain Risk: Deal With It

outside of the corporation exist, risks are introduced." And the dependencies themselves are more complex than ever. "The part you get from Taiwan may go through five or six modes of carriage," says Holmes. "Think of... View Details
Keywords: by David Stauffer