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Show Results For
- All HBS Web
(3,382)
- People (38)
- News (1,107)
- Research (1,042)
- Events (14)
- Multimedia (29)
- Faculty Publications (748)
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- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
profitability? When several of us first began researching these relationships, findings such as these were news. Today we take them for granted. Fred Reichheld, among others, has fashioned a career as a consultant around his work on... View Details
Keywords: by James Heskett
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
formation, and innovation. He is also a partner of the international management consulting firm McKinsey & Company, where he is a leader of its Innovation practice. Chakravorti has advised over 30 Fortune 500 companies on innovation,... View Details
Keywords: by Martha Lagace
- 24 Nov 2014
- Research & Ideas
Corrupting Silence: Companies Must Speak Up Against Bribes
get a call from a consultant who knows all about your impending bid and offers to help. The clear message is you are not going to win unless you use me." “The thing that struck me is how little information there is on corruption because... View Details
Keywords: by Michael Blanding
- 02 Aug 2024
- HBS Case
How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture
consulting before trying, failing, and trying again to succeed with the Flashfood app. Food waste wasn’t on Domingues’ mind until 2016, when his sister, a caterer, told him that she had to throw out $4,000 worth of leftover food from a... View Details
- 02 Apr 2001
- What Do You Think?
Telecommuting: Dangerous to Health?
how Xerox machines were really fixed, Xerox brought in an organizational consultant and anthropologist who found, among other things, that some of Xerox's service representatives' most productive time was spent in telling stories (leaking... View Details
Keywords: by James Heskett
- 30 Oct 2012
- First Look
First Look: October 30
Cases & Course Materials"Growing Pains at Stroz Friedberg (Abridged) Garvin and Michael NorrisHarvard Business School Case 313-023 In late spring 2009, Stroz Friedberg co-presidents Edward Stroz and Eric Friedberg had to set growth targets for 2010. The... View Details
Keywords: Sean Silverthorne
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
anything, it naturally follows that senior managers can't simply delegate critical decisions involving operations, the adoption of IT or other technologies, and improvement efforts to "experts," whether they're internal or external (e.g., View Details
Keywords: by Martha Lagace
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
serves as chairman of the consultancy TruePoint Partners and of its educational and research institute, the TruePoint Center for Higher Ambition Leadership. In the e-mail interview that follows, Beer talks about the book and what boards... View Details
Keywords: by Martha Lagace
- 22 Jul 2002
- Research & Ideas
How Business Strategy Tamed the “Invisible Hand”
"Profitability Optimization Model" (PROM) in the first half of the 1960s that appeared to explain a significant fraction of the variation in the return on investment afforded by its various businesses.20 Over time, like many other companies, GE also sought... View Details
Keywords: by Pankaj Ghemawat
- 13 Apr 2020
- Research & Ideas
Small Businesses Are Worse Off Than We Thought
simplicity of the sign-up process, transparency of eligibility and repayment rules, and speed of accessing cash,” the researchers wrote. To survey small businesses, the research team consulted HBS Senior Fellow Karen Mills, former head of... View Details
- 29 Oct 2018
- Research & Ideas
Hunting for a Hot Job in High Tech? Try 'Digitization Economist'
caught the attention of Microsoft CEO Steve Ballmer, who sought her advice about online advertising, later offering her a position as Microsoft’s consulting chief economist, where she worked on the search advertising platform and a host... View Details
- 19 Aug 2013
- Research & Ideas
Studying How Income Inequality Shapes Behavior
with Anant Thaker (HBS MBA 2011) of the Boston Consulting Group and Howard Rudnick of the Tobin Project, Moss offers an alternative perspective: Perhaps we've been looking at the question the wrong way. Inequality And Making Decisions In... View Details
Keywords: by Michael Blanding
- 26 Apr 2010
- Research & Ideas
When Other Companies Compete Like Crazy, Dare to Be Different
studies on companies including Microsoft, Sony, and Intel, and consults with consumer marketing companies in the area of innovation. She also serves on the board of directors of Avid Technology and the board of governors of the American... View Details
Keywords: by Sarah Jane Gilbert
- 20 Dec 2004
- Research & Ideas
The U.S. Patent Game: How to Change It
variety of interesting issues, the limited circulation of the periodicals in which the works appeared and the necessarily technical nature of the articles meant their impact was limited. Meanwhile, in many settings—from panel discussions to View Details
Keywords: by Ann Cullen
- 10 Sep 2001
- Research & Ideas
The Negotiator’s Secret: More Than Merely Effective
confrontational approach in its recent struggle with the U.S. Department of Justice. The company certainly appeared overoptimistic about its chances in court. Similarly, Arthur Andersen likely exhibited overconfidence in its arbitration prospects over the terms of... View Details
Keywords: by James K. Sebenius
- 13 Feb 2017
- Research & Ideas
Paid Search Ads Pay Off for Lesser-Known Restaurants
maybe they don’t. Why don’t we collaborate on an experiment testing their impact?” That was music to Donaker’s ears. Yelp had run experiments to optimize advertisements and had consultants try to figure out the impact of ads. But in the... View Details
- 24 Jan 2012
- First Look
First Look: Jan. 24
estimates of corruption and study its relationship with organizational ownership. Book: http://www.cmi.no/research/project/?1473=the-international-handbook-on-the-economics-of Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management View Details
Keywords: Sean Silverthorne
- 02 Apr 2019
- First Look
New Research and Ideas, April 2, 2019
changes in government technology policy that favor OSS can have a positive impact on both global social value and domestic national competitiveness. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55905 Harvard Business School Case 819-043... View Details
Keywords: Dina Gerdeman
- 19 Jul 2011
- First Look
First Look: July 19
unwilling, to invest directly in Turkey because of political risk and government restrictions. The case ends in 1988 when the founder received a report from the management consultancy Bain calling for the firm to reduce the range of... View Details
Keywords: Sean Silverthorne
- 26 Jul 2011
- First Look
First Look: July 26
this earlier setting, we find cross-sectional evidence of improved earnings quality when auditors provide NAS, especially those related to information services. This is consistent with better audit quality from knowledge spillovers due to the joint offering of audit... View Details
Keywords: Sean Silverthorne