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All HBS Web
(3,526)
- People (30)
- News (1,296)
- Research (1,143)
- Events (5)
- Multimedia (10)
- Faculty Publications (165)
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- 11 Aug 2014
- HBS Case
The Business of Behavioral Economics
health and financial savings. It's not always easy to implement behavioral economics techniques in a way that properly incentivizes people to change their behavior. One thing is sure, however. When they are...
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- 16 Jan 2012
- Research & Ideas
Private Meetings of Public Companies Thwart Disclosure Rules
traded firms entertain occasional meetings with private investors, according to a 2009 survey by Thomson Reuters. For both the investors and the executives, this can mean spending tens of thousands of dollars annually on plane tickets and...
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
this regard at one time or another. How do the great service organizations avoid this? Sasser: It starts with creating great—not always comfortable—places to work for people who are customer oriented, then...
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- 26 Mar 2007
- Research & Ideas
Learning from Failed Political Leadership
found over decades of collaboration that clever piecemeal solutions to international security problems were always inadequate on a global basis because they omitted existing linkages. Also, American...
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by Martha Lagace
- 25 Sep 2017
- Research & Ideas
Why Politics is Failing America, and What Business Can Do To Help
disillusioned because while the names and faces changed, the partisan-driven gridlock in Washington and politicians’ focus on primary voters, special interests, and donors did not. “I was always looking for...
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by Christina Pazzanese, Harvard Gazette
- 26 Jul 2004
- Research & Ideas
A Better Way to Negotiate: Backward
How often have you heard that, when entering a negotiation, you should get your allies onboard first? Conventional wisdom, but not always the best advice. When the United States sought to build a global anti-Iraq coalition following...
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by James K. Sebenius
- 17 May 2010
- Research & Ideas
What Brazil Teaches About Investor Protection
The current debate in the United States about how to regulate Wall Street focuses on laws, regulations, and monitoring. But lawmakers may want to look to history for guidance, to Brazil 100 years ago, when transparent governance and...
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- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
March 2018 Review of Economics and Statistics Scraped Data and Sticky Prices By: Cavallo, Alberto Abstract—I use daily prices collected from online retailers in five countries to study the impact of measurement bias on three common price...
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Sean Silverthorne
- 29 May 2001
- Research & Ideas
How Technological Disruption Changes Everything
disrupted. At a plenary session at the HBS Global Alumni Conference 2001, Christensen expanded on the work highlighted in his 1997 book, The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail. Disruptive technologies...
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- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
how you incentivize, can increase or deplete the amount of altruistic capital." Ashraf's interest in international field research sprouted from the realization that the people tasked with solving global problems aren't always in touch...
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by Carmen Nobel
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
the Monterrey Food Bank (Banco de Alimentos de Monterrey, hence BAM), the collaboration with H-E-B Supermarkets (HEB) served to reduce its exposure to political instability. BAM's director Blanca Castillo believed that when an OSC relies to a large extent View Details
- 29 Jun 2009
- Sharpening Your Skills
Sharpening Your Skills: Leading Change
automatically must be delegated to the damage control specialists. Plans and actions should always focus on others' hearts as much or more than their minds. If you are at a middle or low level in an...
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by Staff
- 16 Mar 2010
- First Look
First Look: March 16
the increase in commodity exports always led to a net increase in education expenditures. Finally, we argue that political competition after 1891 led politicians to spend on education. Since only literate...
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Martha Lagace
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to...
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by Dina Gerdeman
- 17 Nov 2003
- Research & Ideas
Lessons from a Nasty Trade Dispute
organizations and in what cases is it warranted to seek such assistance? A: One crucial, but often overlooked, issue is that managers cannot seek the support of international organizations like the WTO directly. Firms do not have standing...
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by Cynthia Churchwell
- 17 Dec 2001
- Research & Ideas
Becoming the Next Real Estate Mogul
saw—that's a ton of fun," he said. There was general agreement on this point, but land and buildings aren't always part of the equation when it comes to calculating the industry's appeal, added Vincent...
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- 19 May 2003
- Research & Ideas
Expensing Options Won’t Hurt High Tech
hardship for entrepreneurial high-tech firms that do not have the cash to attract and retain the engineers and executives who translate entrepreneurial ideas into profitable, long-term growth. This argument is flawed on a number of...
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- 16 Nov 2020
- Research & Ideas
Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.
keep their eyes on the work to be done. Silverthorne: For new CEOs, what should their initial steps be in assuming power and laying out an agenda for action? Kanter: New CEOs need to be adequately informed. View Details
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by Sean Silverthorne
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
Should it refuse to treat the patient further because he was bad for business, even though his life depended on future treatment? (The hospital's legal team advised refusing treatment; the doctor, who was often the recipient of the...
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- 14 Nov 2016
- Op-Ed
5 Lessons I Hope Marketers Don’t Learn from Donald Trump
dreams of consumers, because a brand that’s built on such appeals will find it hard to grow to be a source of pride. Apparently misogyny, xenophobia, and contempt for the disabled have worked as customer acquisition tools for soon-to-be...
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by John A. Deighton