Information Technology Industry - Publications - Faculty & Research

2002
Chapter

Strategic Uncertainty and the Future of Electronic Consumer Interaction: Developing Scenarios, Adapting Strategies

By: Stephen P. Bradley and Eric K. Clemons

Keywords: Internet and the Web; Risk and Uncertainty; Strategy

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January 1995 (Revised November 1995)
Case

Candela Laser vs. Cynosure, Inc.

By: Josh Lerner and Benjamin Conway

Summarizes the lawsuit by Candela Laser against its former CEO and founder, who has begun a competing firm. The extent of patent and trade secret protection are crucial issues. View Details

Keywords: Information Technology; Patents; Lawsuits and Litigation; Entrepreneurship

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1999
Article

When and How Is the Internet Likely to Decrease Price Competition

By: R. Lal and M. Sarvary

Keywords: Internet and the Web; Price; Competition

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February 2021
Article

Trust and Disintermediation: Evidence from an Online Freelance Marketplace

By: Grace Gu and Feng Zhu

As an intermediary improves trust between the two sides of its market to facilitate matching and transactions, it faces an increased risk of disintermediation: with sufficient trust, the two sides may circumvent the intermediary to avoid the intermediary’s fees. In... View Details

Keywords: Disintermediation; Intermediaries; Online Marketplace; Platform Strategy; Trust; Marketplace Matching; Digital Platforms

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2017
Working Paper

Exploring the Relationship between Architecture Coupling and Software Vulnerabilities: A Google Chrome Case

By: Robert Lagerstrom, Carliss Y. Baldwin, Alan MacCormack, Dan Sturtevant and Lee Doolan

Employing software metrics, such as size and complexity, for predicting defects has been given a lot of attention over the years and has proven very useful. However, the few studies looking at software architecture and vulnerabilities are limited in scope and findings.... View Details

Keywords: Software; Architecture; Coupling; Vulnerabilities; Applications and Software; Complexity; Measurement and Metrics

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February 2010
Supplement

Lending Club case exhibits (CW)

By: Peter Tufano

A new entrant in the nascent online peer lending space, Lending Club must decide whether or not to register with the SEC. Lending Club provided a platform through which individual borrowers could receive loans funded by individuals who chose to invest in them. The... View Details

Keywords: Internet and the Web; Financing and Loans

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September 2001
Case

Charitableway

By: James E. Austin and Elizabeth Kind

In early 2001, Charitableway, an ePhilanthropy application service provider that enabled the collection of charitable donations online; faced major strategic decisions relating to its alliance with United Way of America to foster workplace giving online. One of the... View Details

Keywords: Internet and the Web; Philanthropy and Charitable Giving

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2001
Other Unpublished Work

E-Commerce and the Supply Chain: The Rhetoric and the Reality

By: R. Shapiro

Keywords: Supply Chain; Internet and the Web; Sales

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November/December 2003
Article

Software Development Worldwide: The State of the Practice

By: Michael A. Cusumano, Alan David MacCormack, Chris Kemerer and Bill Crandall

Keywords: Applications and Software; Research and Development; Practice

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24 Apr 2014
News

Balancing business goals and social benefits

Ravi Venkatesan (MBA 1992), former chairman of Microsoft India, talks about the social and business benefits of teaching more than 3 million children to use computers. (Published April 2014) View Details

01 Oct 1997
News

Theory & Practice

build trust by allowing employees to know what¹s expected of them. Predictability also enhances the firm¹s stability while leaving room for vitality and creativity, Stevenson asserts. While technological advances, economic dislocations,... View Details

Web

Jerren Chang Archives | Social Enterprise

Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results A Day in the Life of a Social Entrepreneur and First-Year HBS Student: Jerren Chang... View Details

01 Mar 2013
News

A Conversation with Dean Nohria

before they begin their jobs or enroll in an MBA program. Another explores how we can re-create a virtual section experience. A third focuses on entrepreneurship, combining the best of what we have learned at the Harvard i-lab and the Rock Center. Although online... View Details

2002
Chapter

Digital Marketing Communication

By: J. A. Deighton and Patrick Barwise

Keywords: Marketing Communications; Digital Marketing; Internet and the Web

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2025
Article

Humor as a Window into Generative AI Bias

By: Roger Samure, Julian De Freitas and Stefano Puntoni

A preregistered audit of 600 images by generative AI across 150 different prompts explores the link between humor and discrimination in consumer-facing AI solutions. When ChatGPT updates images to make them “funnier”, the prevalence of stereotyped groups changes. While... View Details

Keywords: AI and Machine Learning; Demographics; Prejudice and Bias

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2025
Working Paper

The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling

By: Caleb Kwon, Antonio Moreno and Ananth Raman

Problem Definition: Considerable academic and practitioner attention is placed on the value of ex-post interactions (i.e., overrides) in the human-AI interface. In contrast, relatively little attention has been paid to ex-ante human-AI interactions (e.g., the... View Details

Keywords: AI and Machine Learning; Employees; Performance Effectiveness

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