Publications

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15 Aug 2016
Blog Post

Prepare for Your Interview with Research

experience, they will also most certainly be interested in assessing your knowledge of their company as well as the industry and its trends. A review of the company’s web site is a basic starting point, but this research will only help... View Details

19 Feb 2020
News

Capitol Ideas to Combat Climate Change

federal policy would really be helpful to create a uniform landscape for the capital markets and the technologies to respond to.” Matt Sonnesyn (HKS 2002) and VP of infrastructure, energy and environment at the Business Roundtable—which... View Details

Keywords: April White; photos by Jack Conroy

01 Sep 2004
News

Books

theories outlined in Christensen’s The Innovator’s Dilemma and The Innovator’s Solution, Seeing What’s Next offers a practical model that helps decision-makers spot the signals of industry change, determine the outcome of competitive... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Dec 2005
News

Alumni Achievement Awards: Honorees and Victories

during a period of intense technological and organizational change through an inspirational leadership style based on a deep commitment to her workforce. Joseph J. O’Donnell (MBA ’71) A prominent philanthropist, Joe O’Donnell worked for... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management; Management, Scientific, and Technical Consulting Services; Professional Services

Profile

Ralph Johnson

Why did you want the MBA? After graduating from Hampton University, I went to work with Accenture—I thought I could work across different functions and industries to find my calling. But I ended up working exclusively in healthcare, and I... View Details

Keywords: Consulting

09 Mar 2021
News

Community Colleges as Engines of Economic Opportunity

it all over again. Those are the routines of the majority of our students. If tuition and fees are covered, it still is not easy, but it is more manageable. Is CCRI partnering with local businesses? We collaborate with companies across View Details

Keywords: Jennifer Gillespie

Web

Related Resources - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

relevance to research in advertising and marketing. Industrial Life Photograph Collection Photographs from 115 leading companies (International Harvester, Hershey's Chocolate, Kraft-Phenix Cheese Corporation, U.S. Steel, and General... View Details

Web

HBSGrid Terms of Service - Research Computing Services

Usage and Policies HBSGrid Terms of Service 75ms To obtain access to Harvard Business School’s technology resources through Research Computing Services (RCS), you must acknowledge this agreement either electronically, on paper, or via... View Details

16 Sep 2015
Research & Ideas

Can Applied Economics Save Homeless Puppies?

One economic problem is search costs—the time, money, and effort spent on researching which dog to adopt. Another is information asymmetry—in which one person involved in an economic transaction has more View Details

Keywords: by Carmen Nobel; Retail

March 27, 2025
Article

How One Company Used AI to Broaden Its Customer Base

By: Sunil Gupta and Frank V. Cespedes

The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, which had previously been uneconomical for its in-person sales approach. By mapping the customer journey and deploying over 40 AI tools, SAP... View Details

Keywords: AI and Machine Learning; Sales; Business Strategy; Market Entry and Exit

2024
Working Paper

The Wade Test: Generative AI and CEO Communication

By: Prithwiraj Choudhury, Bart S. Vanneste and Amirhossein Zohrehvand

Can generative artificial intelligence (Gen-AI) transform the role of the CEO? This study investigates whether Gen-AI can mimic a human CEO and whether employees display aversion to Gen-AI communication. We present a framework of Gen-AI aversion that distinguishes... View Details

Keywords: Business or Company Management; AI and Machine Learning; Perception; Communication

SSRN

October 1, 2021
Article

An Evaluation of Cross-efficiency Methods: With an Application to Warehouse Performance.

By: B.M. Balk, M.R. De Koster, Christian Kaps and J.L. Zofio

Cross-efficiency measurement is an extension of Data Envelopment Analysis that allows for tie-breaking ranking of the Decision Making Units (DMUs) using all the peer evaluations. In this article we examine the theory of cross-efficiency measurement by comparing a... View Details

Keywords: Efficiency Analysis; Performance Benchmarking; Warehousing; Analytics and Data Science; Performance Evaluation; Measurement and Metrics; Mathematical Methods

2025
Working Paper

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno

Most online sales worldwide take place in marketplaces that connect sellers and buyers. The presence of numerous third-party sellers leads to a proliferation of listings for each product, making it difficult for customers to choose between the available options. Online... View Details

Keywords: Algorithms; E-commerce; Sales; Digital Marketing; Internet and the Web; Customer Satisfaction

SSRN

2023
Article

Probabilistically Robust Recourse: Navigating the Trade-offs between Costs and Robustness in Algorithmic Recourse

By: Martin Pawelczyk, Teresa Datta, Johannes van-den-Heuvel, Gjergji Kasneci and Himabindu Lakkaraju

As machine learning models are increasingly being employed to make consequential decisions in real-world settings, it becomes critical to ensure that individuals who are adversely impacted (e.g., loan denied) by the predictions of these models are provided with a means... View Details

Keywords: AI and Machine Learning; Decision Choices and Conditions; Mathematical Methods

March 2021
Supplement

Applied: Using Behavioral Science to Debias Hiring (B)

By: Ashley Whillans and Jeff Polzer

At the end of 2018, Applied faced questions of stakeholder management and scale. Glazebrook wanted clients to get rid of CVs altogether. To do this, they would have to help hiring managers and recruiters easily build task-based assessments of the skills that their... View Details

Keywords: Hiring; Bias; Behavioral Science; Selection and Staffing; Prejudice and Bias; Information Technology; Competency and Skills

August 2018 (Revised September 2018)
Supplement

Predicting Purchasing Behavior at PriceMart (B)

By: Srikant M. Datar and Caitlin N. Bowler

Supplements the (A) case. In this case, Wehunt and Morse are concerned about the logistic regression model overfitting to the training data, so they explore two methods for reducing the sensitivity of the model to the data by regularizing the coefficients of the... View Details

Keywords: Data Science; Analytics and Data Science; Analysis; Customers; Household; Forecasting and Prediction

November–December 2018
Article

Online Network Revenue Management Using Thompson Sampling

By: Kris J. Ferreira, David Simchi-Levi and He Wang

We consider a network revenue management problem where an online retailer aims to maximize revenue from multiple products with limited inventory constraints. As common in practice, the retailer does not know the consumer's purchase probability at each price and must... View Details

Keywords: Online Marketing; Revenue Management; Revenue; Management; Marketing; Internet and the Web; Price; Mathematical Methods

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