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  • Web

Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management - Recruiting

supported us with financial modeling and producing presentation material.” This internship structure allowed her to have direct support along with exciting opportunities to dig into live projects. “We look to understand View Details
  • Web

Tata Hall | About

great-grandson of Tata Group founder Jamsetji Tata, began working at the century-old company in 1962, after graduating from Cornell University with a degree in architecture and View Details
  • 19 Oct 2021
  • Research & Ideas

Fed Up Workers and Supply Woes: What's Next for Dollar Stores?

School, is an expert on global supply chain and co-wrote an HBS case study, revised in 2019, on Dollar General, one of the largest dollar store operators, shortly before it was acquired by New York... View Details
Keywords: by Christine Pazzanese, Harvard Gazette; Retail
  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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  • 05 Jun 2020
  • Research & Ideas

How Anchor Investors Help Impact Funds Succeed

In contrast to traditional private equity settings, none of the interviewed anchors sought fee breaks or other preferential economic terms. Some were attracted by the ability... View Details
Keywords: by Sean Silverthorne; Financial Services
  • April 2016 (Revised February 2017)
  • Supplement

Eastman Kodak Company: Restructuring a Melting Ice Cube

By: Stuart C. Gilson, John D. Dionne and Sarah L. Abbott
In May 2013, senior managers of GSO Capital Partners, an $80 billion credit-oriented investment firm owned by The Blackstone Group, are considering what to do next with their investment in the senior secured debt of Eastman Kodak Company. Once a great company and an... View Details
Keywords: Restructuring; Financial Strategy; Investment; United States
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  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

positions of power. “If the balance of power is out of whack, it can lead to heightened tension and problems,” Battilana says. “It can become a... View Details
Keywords: by Jay Fitzgerald
  • 18 Jun 2024
  • Cold Call Podcast

How Natural Winemaker Frank Cornelissen Innovated While Staying True to His Brand

Keywords: Re: Tiona W. Zuzul; Food & Beverage; Agriculture & Agribusiness
  • 27 Apr 2012
  • Working Paper Summaries

Putting Integrity into Finance: A Purely Positive Approach

Keywords: by Werner Erhard & Michael C. Jensen
  • 11 Jan 2021
  • Research & Ideas

Is A/B Testing Effective? Evidence from 35,000 Startups

researchers analyzed the characteristics, web metrics, and technology adoption trajectories of the startups over four years starting in April 2015 to determine not only whether... View Details
Keywords: by Kristen Senz
  • 11 Jul 2023
  • Blog Post

Second Life: Reflections on Complementing Success with an Encore Career

In 2015, Steve Kloeblen retired and thought he was done with the corporate world. A graduate of HBS Executive Education’s General Management Program, Kloeblen had more than 30 years View Details
  • 22 Apr 2016
  • HBS Seminar

Dr. Milt McColl, MD, Gauss Surgical, CEO

  • November 2021 (Revised November 2023)
  • Case

Hitting Home: Amazon and Mary's Place

By: Paul M. Healy, Debora L. Spar and Amy Klopfenstein
In 2020, Amazon, the $386 billion online retail behemoth, built an eight-story shelter for women and families experiencing homelessness on its expanding headquarters in Seattle, Washington. The shelter, operated in partnership with a non-profit organization known as... View Details
Keywords: Business Ethics; Homelessness; Business And Society; Corporate Social Responsibility and Impact; Social Issues; Corporate Accountability; Urban Development; Society; Information Technology; Ethics; Technology Industry; Seattle; United States; North America
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  • 13 Jun 2014
  • Working Paper Summaries

Handshaking Promotes Cooperative Dealmaking

Keywords: by Juliana Schroeder, Jane Risen, Francesca Gino & Michael I. Norton
  • Web

Becoming a Board Member - Alumni

needed and then create a list of organizations and their directors. After that, you'll be ready to: Get the word out - inform your network of your interest in joining a board... View Details
  • Web

Course Overview - Institute For Strategy And Competitiveness

effective relationship with the board - understanding the evolving role of the board and good board structure -... View Details
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

political participation and interest while improving representation of all groups. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52460 December 2016 Strategic Management Journal Through View Details
Keywords: Sean Silverthorne
  • 23 Jun 2008
  • Research & Ideas

Innovative Ways to Encourage Personal Savings

such a product exactly as it exists in other countries, you would likely be in violation of both state lottery laws and federal banking regulations. Fortunately, one can test the View Details
Keywords: by Martha Lagace; Financial Services
  • 04 Apr 2012
  • Research & Ideas

When Founders Recruit Friends and Family as Investors

Editor's note: Seasoned entrepreneurs know that a great idea for a new company is no guarantee of a successful exit. Startups fail more often than not, largely due to hubris-fueled mistakes by an inexperienced founding team. Alas, View Details
Keywords: by Noam Wasserman
  • October 2014
  • Supplement

Quiet Logistics (B)

By: Robert Simons and Natalie Kindred
This two-part case focuses on how to identify and manage strategic uncertainties in an innovative, entrepreneurial start-up company. In the (A) case, students learn about Quiet Logistics, an e-commerce fulfillment company working with high-end apparel retailers such as... View Details
Keywords: Strategy Execution; Strategic Uncertainties; Managing Growth; Disruptive Change; Robotics; Disruptive Technologies; Managing Start-ups; Management Control Systems; Performance Measurement; Business Growth and Maturation; Disruption; Entrepreneurship; Disruptive Innovation; Crisis Management; Risk Management; Organizational Change and Adaptation; Business Strategy; Competitive Strategy; E-commerce; Distribution Industry; Technology Industry; United States
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