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  • All HBS Web  (12,990)
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  • Web

The Experience | Information Technology

online meetings, the HBS Live Online Classrooms let you interact with learners in amazing ways. High-definition LED screens and directional speakers instantly orient you—when a participant speaks, you know exactly where to turn. The multi-camera View Details
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

From product push to customer pull, technology has vastly reshaped the business transaction—and in turn, the customer's place in the value chain. Today, managing the customer relationship has become the single most important dimension of... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 30 Apr 2001
  • Research & Ideas

Big Companies, Big Opportunities—Big Questions

reach that level of trading volume. Building A Consumer-products Empire But the negatives haven't scared off consumer products giant Procter & Gamble. Since 1987, the company's Latin American sales have grown by 4.5 times to $2.8... View Details
Keywords: by Julie Jette
  • 01 Jun 2024
  • News

Case Study: Ready for an Upgrade

Illustration by Alvaro Dominguez The Los Angeles–based startup Stell was borne of a pain point almost as old as recorded history itself: paperwork. One of Stell’s cofounders, Malory McLemore (MBA 2022), had landed a job as an engineer at Airbus after earning a... View Details
Keywords: Jen McFarland Flint; Computer Systems Design and Related Services; Professional Services
  • 01 Mar 2013
  • News

Alumni News | Bookshelf

products were that easy. It's not, as is made abundantly clear by authors Scott Anthony (MBA 2001) and David Duncan, a Harvard PhD, both of management consultancy Innosight. Their point: Success over time requires continual innovation,... View Details
Keywords: Sean Silverthorne; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

    Gordon M. Binder

    Binder led Amgen to become the first commercially successful and largest independent biotechnology company in the world employing over 6,000 individuals and generating in excess of $3 billion in revenue. In 1999, Binder was named Chairman of the Biotechnology Industry... View Details
    Keywords: Healthcare

      Arthur D. Little

      Little founded the largest unendowed commercial industrial research laboratory in the United States. Little, who was initially interested in chemistry of cellulose and its application in production, gradually expanded his interest to include other fields of applied... View Details
      Keywords: Services

        Jerry Della Femina

        Della Femina was part of a new breed of executives that shook up the staid world of advertising in the late sixties. Wildly creative and eccentric, Della Femina pushed the envelope of provocative advertising throughout his career. He thrived on controversy and humor... View Details
        Keywords: Services
        • 10 Aug 2015
        • Research & Ideas

        Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers

        reason that if a firm could afford to pay its CEO an eight-figure salary, it could also afford to manufacture higher-quality products than a firm that paid its CEO a six-figure salary? With that in mind, they conducted a study that... View Details
        Keywords: by Carmen Nobel; Retail
        • 26 Apr 2004
        • Research & Ideas

        A Clear Eye for Innovation

        The Roman god Janus had two sets of eyes—one pair focusing on what lay behind, the other on what lay ahead. General managers and corporate executives should be able to relate. They, too, must constantly look backward, attending to the View Details
        Keywords: by Charles A. O'Reilly III & Michael L. Tushman
        • 20 Sep 2021
        • Blog Post

        Student Spotlight: Summer Internships in Business and Environment

        Sofia Baqueiro (MBA 2022, Section J), Summer Internship: MBA Intern at Whole Foods Market, e-Commerce Digital and Product Management Team The e-Commerce Digital and Product Management team owns the customer... View Details
        • 10 Apr 2025
        • Blog Post

        IFC India 2025: SELCO - Decentralized Renewable Energy to Develop While Decarbonizing

        Professor Vikram Gandhi’s Immersive Field Course (IFC) “Development while Decarbonizing: India’s Path to Net-Zero" delved into the critical aspect of decarbonization and sustainability goals amid India's rapid development. The course presented an opportunity for... View Details
        • 01 Mar 2023
        • News

        The Exchange: Micro Management

        match the cash flows of their business with their repayment obligations. If you are a tailor and you’re switching from sewing by hand to using a sewing machine, you have to learn how to use the machine and make sure your customers are going to like the View Details
        Keywords: Jen McFarland Flint; Funds, Trusts, and Other Financial Vehicles; Finance
        • May–June 2023
        • Article

        The High Cost of Neglecting Low-Wage Workers: Six Mistakes That Companies Make—and How They Can Do Better

        By: Joseph Fuller and Manjari Raman
        Many companies blame outside factors for the trouble they’ve been having in finding and retaining frontline workers: the pandemic, the government’s stimulus checks, the intrinsic nature of low-wage work. The authors argue that in fact the real problem lies in six big... View Details
        Keywords: Retention; Recruitment; Human Capital; Personal Development and Career; Compensation and Benefits; Performance Productivity
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        Fuller, Joseph, and Manjari Raman. "The High Cost of Neglecting Low-Wage Workers: Six Mistakes That Companies Make—and How They Can Do Better." Harvard Business Review 101, no. 3 (May–June 2023): 40–48.
        • September 2011
        • Teaching Note

        Tengion: Bringing Regenerative Medicine to Life (TN)

        By: Elie Ofek and Natalie Kindred
        Teaching Note for 510031. View Details
        Keywords: Partners and Partnerships; Production; Marketing; Cash; Health Care and Treatment; Medical Specialties; Research and Development; Biotechnology Industry
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        Ofek, Elie, and Natalie Kindred. "Tengion: Bringing Regenerative Medicine to Life (TN)." Harvard Business School Teaching Note 512-023, September 2011.
        • March 2005 (Revised November 2005)
        • Case

        To Trade or Not to Trade: NAFTA and the Prospects for Free Trade in the Americas

        By: Lakshmi Iyer
        Discusses the impact of the North American Free Trade Agreement (NAFTA) on the United States, Canada, and Mexico, a decade after it came into force in 1994. Keeping in mind NAFTA's effect on jobs, exports, productivity, and economic growth, policy makers had to decide... View Details
        Keywords: History; Agreements and Arrangements; Performance Productivity; Jobs and Positions; Economic Growth; Trade; Foreign Direct Investment; North and Central America
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        Iyer, Lakshmi. "To Trade or Not to Trade: NAFTA and the Prospects for Free Trade in the Americas." Harvard Business School Case 705-034, March 2005. (Revised November 2005.)
        • May 2008
        • Teaching Note

        Vegpro Group: Growing in Harmony (TN)

        By: David E. Bell and Mary L. Shelman
        Teaching Note for [508-001]. View Details
        Keywords: Plant-Based Agribusiness; Customers; Production; Price; Ethics; Environmental Sustainability; Development Economics; Supply Chain; Agriculture and Agribusiness Industry; Europe; United Kingdom; Kenya
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        Bell, David E., and Mary L. Shelman. "Vegpro Group: Growing in Harmony (TN)." Harvard Business School Teaching Note 508-106, May 2008.
        • Web

        Scott D. Cook | Baker Library

        Scott D. Cook MBA 1976, Intuit Play Video duration: 1:02:52 Scott Cook, HBS 1976. Interview conducted in March 2001 Scott Cook, HBS 1976, started his career at Procter & Gamble, where he learned about product development, market research,... View Details
        • Web

        It mows your floors - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

        The Message The Product The Production The Worker The Audience Bibliography previous 1 2 3 4 5 6 7 8 9 next It mows your floors ca. 1936 Bigelow-Sanford Carpet Company Photographer unknown The pile of a rug... View Details

          Hans W. Becherer

          Becherer rebuilt Deere & Company, following the financial farm crisis of the 1980s, into a diverse, global competitor. In 1998, revenues from outside the United States accounted for approximately 25% of Deere & Company sales. Becherer so successfully... View Details
          Keywords: Agriculture & Mining
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