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- All HBS Web
(1,559)
- News (235)
- Research (1,155)
- Events (2)
- Multimedia (6)
- Faculty Publications (431)
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- 17 Sep 2013
- First Look
First Look: September 17
believed their department's performance was satisfactory, but poorly trained employees in other departments caused the failures. However, only 14% of the operational failures arose from errors or training.... View Details
Keywords: Sean Silverthorne
- 16 Apr 2012
- Research & Ideas
The Inner Workings of Corporate Headquarters
portfolio," says Stuart. "All that is premised on the coordinating role of the corporate headquarters and corporate staff positions." The key word is theoretically. As Stuart explains, there is actually very little empirical data about how a company's... View Details
Keywords: by Michael Blanding
- 01 Oct 2001
- Research & Ideas
Connecting With Nonprofits
activities as cause-related marketing programs, event sponsorships, special projects, and employee volunteer services. Integrative Stage. A smaller but growing number of collaborations evolve into strategic alliances that involve deep... View Details
Keywords: by James Austin
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
gamification techniques to engage and motivate employees to learn. This study empirically examines the performance consequences of gamified training by conducting a field experiment in a professional... View Details
Keywords: Dina Gerdeman
- 03 Sep 2009
- What Do You Think?
Are Retention Bonuses Worth the Investment?
This has led to a much greater reliance on pay for performance. On the other hand, pay for performance produces large payouts that periodically capture the attention of the public, not all of it positive. They helped raise the ratio of... View Details
Keywords: by Jim Heskett
- 14 May 2020
- Research & Ideas
What Leaders Can Do to Fight the COVID Fog
deftly: “How to most effectively communicate with all employees remotely and show empathy, while running around with [my] hair on fire trying to save the current business while at the same time trying to shape the future of the company in... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 21 Aug 2012
- First Look
First Look: August 21
Eccles, George Serafeim, and Jorge Amar Publication:Ideia sustentável (June 2012) Abstract An abstract is unavailable at this time. Read the paper: http://www.ideiasustentavel.com.br/2012/06/brasil-uma-sociedade-sustentavel/ Working PapersField Evidence on Individual... View Details
Keywords: Sean Silverthorne
- 10 Sep 2014
- Research & Ideas
Become a Value Creator
staff member receive credit for good ideas not only makes the employee feel valued and motivates him or her to come up with better ideas in the future, but also makes the leader look good. The purpose of business is simple and... View Details
Keywords: by Dina Gerdeman
- June 2011
- Article
The Paradox of Excellence
By: Thomas J. DeLong and Sara DeLong
Why is it that so many smart, ambitious professionals are less productive and satisfied than they could be? We argue that it's often because they're afraid to demonstrate any sign of weakness. They're reluctant to ask important questions or try new... View Details
Keywords: Employees; Innovation and Invention; Strength and Weakness; Performance Productivity; Risk and Uncertainty; Motivation and Incentives; Satisfaction
DeLong, Thomas J., and Sara DeLong. "The Paradox of Excellence." Harvard Business Review 89, no. 6 (June 2011).
- 06 May 2014
- First Look
First Look: May 6
practice in the India market. The mission calls for continued financial performance and market leadership, as well as greater emphasis on healthy products, natural resource management, and employee... View Details
Keywords: Sean Silverthorne
- August 2008
- Case
Sloan & Harrison: Non-Equity Partner Discontent
By: Boris Groysberg and Eliot Sherman
The law firm, Sloan & Harrison, was dealing with some discontent among its junior non-equity partners. These partners were concerned with the transparency of the advancement process, their ability to position themselves as both leaders within the firm and rainmakers,... View Details
Keywords: Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Legal Services Industry
Groysberg, Boris, and Eliot Sherman. "Sloan & Harrison: Non-Equity Partner Discontent." Harvard Business School Case 409-033, August 2008.
- 17 Dec 2020
- Research & Ideas
The 10 Most Popular Stories of 2020
Meetings A study of 3 million people confirmed what many work-from-home employees already know: We're swamped, according to research by Raffaella Sadun, Jeffrey Polzer, and colleagues. The New Rules for Remote Work: Pandemic Edition... View Details
Keywords: by Dina Gerdeman
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
of organizational alignment—the primary focus of this book—the enterprise must also align its employees and management processes with the strategy. Having aligned and integrated strategies at all organizational units yields little if... View Details
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
employees in the dark and constantly surprising them is a serious form of disrespect." Bert Baker linked it to integrity with this comment: "When I know that my manager is a person of integrity, then I know they will not... View Details
Keywords: by James Heskett
- 03 Jan 2017
- First Look
January 3, 2017
Performance Goals and Incentives This module explains how managers use performance goals and incentives to ensure that employee actions align with the strategy of the... View Details
Keywords: Carmen Nobel
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
leaders—there are plenty of fine people who can lead an organization. What these two did, as you point out, was create a culture around the mission of their organizations. Their employees live the mission in their work How do you teach... View Details
- 02 Feb 2007
- What Do You Think?
Is There Too Little “Know Why” In Business?
personal, employee-centric terms . There are no purposeful organizations—only purposeful people." Bern Lefson commented, "The 'why' is important but how that is defined varies by employee ." As usual, many more questions... View Details
Keywords: by Jim Heskett
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Breakthrough Service is Different.” What is your definition of breakthrough service, and why is it different? Sasser: Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and View Details
- 27 Aug 2013
- First Look
First Look: August 27
Publications August 2013 Journal of Financial Economics The Performance of Corporate Alliances: Evidence from Oil and Gas Drilling in the Gulf of Mexico By: Beshears, John Abstract—I use data on oil and gas drilling in the Gulf of... View Details
Keywords: Sean Silverthorne
- 03 Jan 2017
- Research & Ideas
5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)
Norton conducted a field experiment in which employees at a large corporation had the opportunity to exercise on slow-moving treadmills attached to standing desks. The goal of the employees: To get in shape while doing their everyday... View Details
Keywords: by Carmen Nobel