Publications

Web

Dean Nitin Nohria | About

billion campaign, reaching that goal in 2018. March 2014 HBX, The School’s First Online Offering Launched HBX, renamed HBS Online in 2019, introduced an innovative platform to support the delivery of distinctive online business-focused... View Details

14 Sep 2018
Blog Post

10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program

Business Modeling The last part of the course revolved around modeling and analyzing a company using the tools covered in prior classes. We learned how to apply an engineering approach to representing business models and interpreting results. My group of 3 analyzed... View Details

March 2008
Case

Shangri-La Hotels

By: Dennis Campbell and Brent Kazan

In November 2006, Symon Bridle, the newly appointed chief operating officer of Shangri-La Hotels and Resorts, was thinking about a number of organizational issues that presented challenges to Shangri-La's rapid expansion strategy. There were three major issues at hand:... View Details

Keywords: Employees; Growth and Development Strategy; Standards; Service Delivery; Organizational Culture; Accommodations Industry; China; Europe; North America

November 2022 (Revised December 2024)
Case

Hugging Face (A): Serving AI on a Platform

By: Shane Greenstein, Daniel Yue, Sarah Gulick and Kerry Herman

It is fall 2022, and open-source AI model company Hugging Face is considering its three areas of priorities: platform development, supporting the open-source community, and pursuing cutting-edge scientific research. As it expands services for enterprise clients, which... View Details

Keywords: Community; Open-source; AI and Machine Learning; Product Development; Networks; Service Delivery; Research; Governance; Business and Stakeholder Relations; Information Industry; Technology Industry; United States

Web

Rare Disease Day – Small Numbers, Big Challenges… and Big Opportunities - Blog: Health Supplement

Practitioners Topics Topics Biotech/pharma Care Delivery Clinical Trials Digital Health Global Health Health Care Entrepreneurship Health Care Innovation Health Care Investment Health Care at HBS Insurance/payor Medical... View Details

08 Mar 2004
Research & Ideas

Creating Value in Your Business Ecosystem

delivery of a company's own offerings. Like an individual species in a biological ecosystem, each member of a business ecosystem ultimately shares the fate of the network as a whole, regardless of that member's apparent strength. From... View Details

Keywords: by Marco Iansiti & Roy Levien

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

from each Kickstarter project, including the comments from the customers and updates posted by the entrepreneur. The researchers then manually collected data for actual delivery times and numbers of product features. They also... View Details

Keywords: by Rachel Layne

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

no longer suffers losses from offering customized services. The menu prices also motivate customers to shift their purchasing and delivery patterns in ways that lower total costs to the benefit of both the company and its customers.... View Details

Keywords: by Robert S. Kaplan

Web

The 20th Century Zeitgeist - Leadership

Government Intervention Labor Global Events Influence: High 1900 s 19 8.8 million immigrants arrive throughout decade Cities expand Population grows from 76 to 92 million Rural Free Delivery routes added Influence: Medium 10 1910 s 19... View Details

Web

CSV in Practice - Institute For Strategy And Competitiveness

address lack of health-seeking behavior Packaging of OTC medicines to reflect consumers’ limited spending power A dense network of local distributors to reduce stock-outs Frequent health camps for physicians in rural areas Microfinance partners to improve healthcare... View Details

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

that affect groups of people engaged in collaborative product design affect groups of people engaged in the collaborative production and delivery of goods and services. As with complex technical systems, there would be cognitive overload... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

August 2016 (Revised January 2020)
Case

Breakfast at the Paramount

By: Ryan W. Buell

The Paramount is a 44-seat diner on Charles Street in the Beacon Hill neighborhood of Boston. A frequent "Best of Boston" award winner, the restaurant is a perennial favorite among locals and tourists, particularly for brunch on the weekends, when lines often stretch... View Details

Keywords: Food; Management Practices and Processes; Service Delivery; Service Industry; Food and Beverage Industry; Boston

Web

Credential of Leadership, Impact, and Management in Business | HBS Online

managers, for the assessment. Please note that Qualtrics—the tool used in the delivery of the Learning Path Tool— does not provide services to individuals in Russia and Belarus. If you take Organizational Leadership from any of these... View Details

Forthcoming
Book

Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models

By: Regina E. Herzlinger

Innovating in Healthcare offers effective approaches for designing, reworking, and implementing innovative healthcare services, products, and business models. It will help anyone working in healthcare service or product development, from hospitals to startups,... View Details

Keywords: Health Care and Treatment; Service Delivery; Product Development; Business Model; Innovation and Invention; Health Industry