Publications

June 2006 (Revised March 2013)
Supplement

Phase Zero: Introducing New Services at IDEO (B)

By: Amy C. Edmondson and Kathryn S. Roloff

Keywords: Consulting Industry

February 2003 (Revised March 2003)
Case

Large Scale Change at The WSSC

By: Amy C. Edmondson and Corey B. Hajim

Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the... View Details

Keywords: Organizational Change and Adaptation; Mission and Purpose; Change Management; Restructuring; Privatization; Resignation and Termination; Utilities Industry

2005
Working Paper

No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations

By: James R. Detert and Amy C. Edmondson

14 Apr 2020
News

HBR Announces 61st Annual HBR McKinsey Award Winners

2011
Chapter

The Importance of Work Context in Organizational Learning from Error

By: Lucy H. MacPhail and Amy C. Edmondson

Keywords: Working Conditions; Situation or Environment; Organizational Change and Adaptation

June 2009 (Revised April 2011)
Case

Cincinnati Children's Hospital Medical Center

By: Anita L. Tucker and Amy C. Edmondson

The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common... View Details

Keywords: Change Management; Experience and Expertise; Leading Change; Measurement and Metrics; Service Delivery; Performance Improvement; Health Industry; Ohio

February 2008
Article

Confronting the Tension Between Learning and Performance

By: Amy C. Edmondson and Sara J. Singer

Keywords: Learning; Performance

Find at Harvard

2004
Working Paper

Methodological Fit in Organizational Field Research

By: Amy C. Edmondson and Stacy E. McManus

1999
Working Paper

It's Not the Seed, It's the Soil: Social Psychological Influences on Outcomes of Organizational Change Programs

By: Amy C. Edmondson and Anita Williams Woolley

February 2014 (Revised October 2014)
Supplement

The Deep: Entrepreneurship in the Public Sector (B)

By: Amy C. Edmondson and Barbara Zepp Larson

February 2014 (Revised October 2014)
Case

The Deep: Entrepreneurship in the Public Sector (A)

By: Amy C. Edmondson and Barbara Zepp Larson

2011
Chapter

Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation

By: Ingrid M. Nembhard and Amy C. Edmondson

Keywords: Social and Collaborative Networks; Attitudes

January 2008 (Revised April 2008)
Teaching Note

Transformation at the IRS (TN)

By: Frances X. Frei and Amy C. Edmondson

Teaching Note for [603010]. View Details

Keywords: Government and Politics; Taxation; Transformation

September 2007 (Revised May 2009)
Supplement

Leading Change at Simmons (C)

By: Amy C. Edmondson and Tiziana E. Casciaro

Keywords: Change

March 2006
Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson

Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details

Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry

2002
Working Paper

How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization

By: Sandra E. Cha and Amy C. Edmondson