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- All HBS Web (1,573)
- Faculty Publications (472)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
service sector? What role does it play in the US economy? Heskett: Leadership practices in the service sector deserve attention because this sector represents nearly 90 percent of employment and nearly 80 percent of gross domestic product in the View Details
- October 2008 (Revised August 2010)
- Case
The Christmas Eve Closing
By: Peter Tufano
In 2002, two homeowners in Massachusetts are deciding whether to refinance their home less than two years after taking out an initial mortgage and a subsequent home equity line of credit. View Details
Tufano, Peter, and Andrea Ryan. "The Christmas Eve Closing." Harvard Business School Case 209-043, October 2008. (Revised August 2010.)
- 01 Mar 2006
- News
Drive-In Nation
cars advance unseen. It’s a lesson American carmakers apparently forgot. “For the six decades preceding the second oil shock in the 1980s, the United States was a highly protected market,” declares HBS professor Malcolm Salter, who has... View Details
- March 2010
- Background Note
Airline Travel in the U.S.
By: Sunil Gupta and Kavita Shukla
How should airlines respond to the rising share of Online Travel Agencies (OTAs) as consumers increasingly search the web to buy tickets? View Details
Keywords: Management; Marketing Channels; Consumer Behavior; Market Participation; Agency Theory; Online Technology; Aerospace Industry; United States
Gupta, Sunil, and Kavita Shukla. "Airline Travel in the U.S." Harvard Business School Background Note 510-096, March 2010.
- March 2008 (Revised January 2010)
- Background Note
Note on Accountability in the U.S. Health Care System
By: Regina E. Herzlinger and Michael Millenson
This note explains how health care providers, health insurers, and consumers are held accountable for their performance and the entrepreneurial opportunities thus created. View Details
Keywords: Entrepreneurship; Ethics; Insurance; Corporate Accountability; Health Care and Treatment; Demand and Consumers; Health Industry; United States
Herzlinger, Regina E., and Michael Millenson. "Note on Accountability in the U.S. Health Care System." Harvard Business School Background Note 308-111, March 2008. (Revised January 2010.)
- 24 Apr 2014
- News
Ensuring a business’s profitability enables it to serve society
utilities, and trucks—each with the best quality, fuel efficiency, safety, smart design, and value.” Global demand and increasing vehicle production in North America and Asia have resulted in the addition of thousands of jobs in order to... View Details
- 01 Jun 2020
- News
Check In
over a very long period of time. In the United States over the last 30 years, demand for hotel rooms has increased on average about 2 percent per year. I don’t see that changing in the long run, even if the... View Details
- 01 Oct 1997
- News
A Message from Dean Clark
few of our current initiatives. I will start with our faculty, because that is where almost everything begins at HBS. The mission of this School demands a gifted faculty that is close to practice. We need people who can see business... View Details
- 15 Jun 2021
- News
The Path out of Polarization
in which this new media landscape is making demands on us. That has always been the case outside the United States in smaller markets. The biggest source of bias is not that it becomes more left or more... View Details
- July 23, 2019
- Article
Is the U.S. on Its Way to Becoming a Cashless Society?
By: Shelle Santana
The rise of digital payments, including credit cards, debit cards, and mobile payments systems, have contributed to the steady shift in payment practices among consumers. According to the FDIC, cash represented just 30% of all payments in 2017, and the percentage of... View Details
Santana, Shelle. "Is the U.S. on Its Way to Becoming a Cashless Society?" Harvard Business Review (website) (July 23, 2019).
- 01 Mar 2004
- News
The Business of Babies
The demand for babies by infertile couples and other would-be parents is huge — and little discussed. HBS professor Debora L. Spar addressed the market realities of adoption and scientific conception at the 2003 Alumni Health-Care... View Details
- 21 Mar 2016
- Lessons from the Classroom
When Your Classmate is an NBA Superstar (or Fashion Model, or Movie Actress)
world demand The executive education program was Elberse’s idea. Elberse, who is chair of the MBA program’s Required Curriculum, has been teaching a highly sought-after MBA course called Strategic Marketing in Creative Industries about... View Details
- 01 Sep 2009
- News
Faculty Books
Kanter contends that vanguard companies deliver what their customers want better than their competitors do, thereby providing the financial success shareholders demand and the social conscience demanded by... View Details
- 19 Oct 2011
- News
A Good Look
executive roles at Kemin since joining the company in early 2006. Most recently, as corporate vice president, she managed marketing, sales, IT, operations, and HR. She honed in on personal care in 2010, as consumer demand for natural... View Details
- Portrait Project
Kathryn Andersen
one's health to eat cheaply. And, who on earth has time to cook? I want to inspire our generation to get into the kitchen. I want to show people that cooking is fun, fast, and easy, and that anyone can prepare a delicious, healthy, inexpensive meal. I want to drive... View Details
- Web
The new industrial state? | Institute for Business in Global Society
government, and the nonprofit sector, alongside nine Harvard Business School faculty members. This roundtable generated a candid exchange of perspectives on the early outcomes of the United States' industrial policies, especially the... View Details
- 10 Sep 2013
- First Look
First Look: September 10
trading volume, and more dispersion in analyst forecasts following the calls. Further, the capital market's response to linguistic complexity is limited to firms for which there is greater demand for English-language conference calls. Our... View Details
Keywords: Sean Silverthorne
- 09 Sep 2008
- First Look
First Look: September 9, 2008
responses by firms that receive poor ratings, especially those that face lower cost opportunities to improve and that operate in highly regulated industries. Our empirical analysis examines how nearly 600 firms in the United States... View Details
Keywords: Sean Silverthorne
- 05 Jun 2013
- Op-Ed
Corporate Leaders Need to Step Up on Climate Change
Resources Defense Council, 350.org, Protect Our Winters, and Citizen's Climate Lobby to support their work, become educated on climate science and policy solutions, and understand effective lobbying. Fifth, managers should demand that... View Details
Keywords: by Michael Toffel & Auden Schendler
- 17 Jun 2013
- Research & Ideas
Advertising Symbiosis: The Key to Viral Videos
helps the advertiser, then the ad might go viral. The stakes are high for advertisers. eMarketer estimates that online video advertising in the United States will increase from $1.1 billion in 2009 to $4.1 billion in 2013—an overall... View Details