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  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

information systems. "We had so many people in the company who wanted to help but who weren't trained to help," Neeleman told the New York Times. "We had an emergency control center full of people who didn't know what to... View Details
Keywords: by Julia Hanna; Air Transportation
  • Web

Research Resources - Doctoral

planning, data collection and analysis, and reporting and visualization of outcomes. RCS also offers training workshops on research tools and practices, and provides access to sophisticated tools like the Odyssey compute cluster or the... View Details
  • Web

The Railroads: The First Big Business - Railroads and the Transformation of Capitalism | Harvard Business School

pedestrians could fall victim to the violent force of locomotive trains running at unprecedented speeds or to the hazardous sparks they emitted. In 1841 a tragic collision of two trains on the Western... View Details
  • Web

Community College Report - Managing the Future of Work

more relevant and effective in three areas: training and education aligned with industry needs, commitments to hire community college students, and sharing of data on the supply and demand for talent. Read the Report Executive Summary... View Details
  • 20 Apr 2011
  • Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

training in ethics and corporate programs focus on intentional acts. We saw an opportunity to contribute to our understanding of how so many unethical acts occur. Q: Why don't traditional approaches to thinking about ethics work? A: Most... View Details
Keywords: by Sean Silverthorne
  • Working Paper

The Returns to Skills During the Pandemic: Experimental Evidence from Uganda

By: Livia Alfonsi, Vittorio Bassi, Imran Rasul and Elena Spadini
The Covid-19 pandemic represents one of the most significant labor market shocks to the world economy in recent times. We present evidence from a field experiment to understand whether and why skilled and unskilled workers were differentially impacted by the shock, in... View Details
Keywords: COVID-19 Pandemic; System Shocks; Labor; Competency and Skills; Development Economics; Uganda
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  • 09 Aug 2021
  • Research & Ideas

OneTen: Creating a New Pathway for Black Talent

vocational training based on the Swiss model. These efforts are proving that such an approach can indeed work in the US. ‘The distribution of dignity’ People want a dignified way to earn a living and contribute economically. It’s not... View Details
Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg
  • 30 Sep 2019
  • Book

6 Steps to Building a Better Workplace for Black Employees

hiring Companies should train managers to root out racial bias from their hiring and recruitment processes. They should also invest in retaining black professionals, in part by reinforcing the message that race will not be a barrier to... View Details
Keywords: by Dina Gerdeman
  • Web

Topics - HBS Working Knowledge

(1) Technological Innovation (95) Technology Adoption (88) Technology Networks (4) Technology Platform (13) Technology (360) Television Entertainment (3) Theory (159) Time Management (11) Trademarks (1) Trade (21) Training (18)... View Details
  • July 2019 (Revised May 2020)
  • Case

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg
By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company... View Details
Keywords: AT＆T; Workforce; Skills; Future Of Work; Telecommunications; Unions; Technological Change; Layoffs; MOOCS; Strategic Planning; Employees; Training; Competency and Skills; Labor; Learning; Labor Unions; Technology Adoption; Talent and Talent Management; Telecommunications Industry; Communications Industry; United States
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  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

cues. While standardized scripts, automation, and training that emphasizes cultural awareness can go a long way in preventing bias, managers must set the right tone and hold their teams accountable. Managers must also realize, the... View Details
Keywords: by Pamela Reynolds
  • 09 Nov 2023
  • News

From the Brink

Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a... View Details
Keywords: Ralph Ranalli
  • May 2021
  • Article

Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern
Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details
Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills
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  • Teaching

Overview

Ryann has extensive teaching experience in varied instructional settings. She was appointed the Qualitative Advisor for the Harvard University Sociology Department senior thesis writers in 2015-2016, and supervised two senior thesis writers in prior years. She served... View Details
  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

managing.” 2. Managers must learn how to hire and nurture talent. Companies should provide training and development for management trainees on how to recruit, hire, and nurture top talent. One common hiring misstep: Managers rely too... View Details
Keywords: by Dina Gerdeman
  • Portrait Project

Samrath Oberoi

As a Dhol (drum) player, I was introduced to powerful beats at an early age. Mere training of the beats, though, wasn’t enough. My maturity as an artist came from understanding the artistic meaning behind the white spaces – the moments of... View Details
  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

Furthermore, hiring managers should provide virtual sessions to replace orientations or mandatory training sessions that the employee cannot attend in person in the early days of their employment. Build relationships with the right people... View Details
Keywords: by Boris Groysberg
  • 17 Jan 2018
  • Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

turnover, and that is incredibly costly because you have to search for new people and train them, plus you have a short-term decline in productivity,” Rouen says. “And then you have the people who stay but are dissatisfied and won’t work... View Details
Keywords: by Dina Gerdeman
  • 05 Dec 2022
  • Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

and boards.” How to advance more workers Corporate managers can systematically provide workers with better opportunities by: Creating metrics to track their company’s performance. Businesses can keep close tabs on pay, promotions, education and View Details
Keywords: by Pamela Reynolds
  • Web

Faculty & Research | Social Enterprise | Harvard Business School

experience, linking theory and practice to shape business practice and train business leaders. Nonprofit Strategy & Governance Expanding its early focus on helping nonprofits operate more efficiently to the emerging space of social... View Details