Publications

September 1991 (Revised May 1994)
Background Note

Note on the PC Network Software Industry--1990

By: David B. Yoffie

Examines the economics, technology, customer segments, and competitors of the PC networking software industry. View Details

Keywords: Customers; Economics; Competition; Applications and Software; Technology Adoption; Information Infrastructure

29 Dec 2019
Research & Ideas

Read Our Most Popular Research Stories of 2019

buyouts on target firms and their workers vary greatly by deal type and market conditions. Experimentation and Startup Performance: Evidence from A/B Testing An analysis of the adoption of A/B testing View Details

Keywords: by Sean Silverthorne

October 2023
Case

CornerUp: Digitizing the Corner Store

By: Álvaro Rodríguez Arregui, Stacy Straaberg and Diego Zainos De La Sota Riva

In July 2023, Jason Diaz, co-founder and CEO of CornerUp, assessed the progress of his business-to-business e-procurement software application (app) startup, founded in January 2022. CornerUp began as a fast-moving consumer packaged goods (FMCG) distributor in New York... View Details

Keywords: Business Growth and Maturation; Business Startups; Small Business; Transition; Decisions; Social Entrepreneurship; Geographic Location; Disruptive Innovation; Market Participation; Digital Platforms; Trust; Business Strategy; Expansion; Information Infrastructure; Internet and the Web; Technology Adoption; Value Creation; Technology Industry; United States

February 2013 (Revised March 2015)
Case

The LEGO Group: Publish or Protect?

By: Willy C. Shih and Sen Chai

Senior managers at the LEGO Group are faced with a quandary: Should they patent inventions coming out of their manufacturing process development work, should they keep them as trade secrets, or should they publish them so that they would go into the public domain and... View Details

07 Dec 2016
HBS Case

Why Millennials Flock to Fintech for Personal Investing

through direct ads or referrals by early adopters who post about their services. “Their way to capture clients is through viral acquisition,” says Viceira. Lastly, fintech firms save costs by outsourcing money management expertise to... View Details

Keywords: by Michael Blanding; Financial Services

2024
Working Paper

Navigating Software Vulnerabilities: Eighteen Years of Evidence from Medium and Large U.S. Organizations

By: Raviv Murciano-Goroff, Ran Zhuo and Shane Greenstein

How prevalent are severe software vulnerabilities, how fast do software users respond to the availability of secure versions, and what determines the variance in the installation distribution? Using the largest dataset ever assembled on user updates, tracking server... View Details

Keywords: Cybersecurity; Applications and Software; Technology Adoption; Consumer Behavior

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03 Mar 2014
Research & Ideas

Facebook’s Future

people use various online social platforms, makes some predictions. In the first decade of its existence, Facebook, aided by the broad adoption of mobile devices and fast internet connections, emerged as a virtual Cheers bar where people... View Details

Keywords: by Mikolaj Piskorski

1991
Chapter

Improving the Acceptance and Use of New Technology: Organizational and Inter-organizational Challenges

By: R. M. Kanter

Keywords: Technology Adoption; Organizational Change and Adaptation; Organizational Design; Attitudes

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

to $2 million to hospitals serving Medicare patients that adopted electronic medical records (EMRs). Quelch and HBS research associate Margaret L. Rodriguez released a case study in April about one organization that has ramped up its... View Details

Keywords: by Dina Gerdeman; Technology; Technology

October 20, 2020
Article

Expanding AI's Impact with Organizational Learning

By: Sam Ransbotham, Shervin Khodabandeh, David Kiron, François Candelon, Michael Chu and Burt LaFountain

Most companies developing AI capabilities have yet to gain significant financial benefits from their efforts. Only when organizations add the ability to learn with AI do significant benefits become likely. View Details

Keywords: AI and Machine Learning; Learning; Adoption

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May 2013
Article

Guidance from ARIN on Legal Aspects of the Transfer of Internet Protocol Numbers

By: Benjamin Edelman and Stephen Ryan

Every device connected to the global Internet needs a numeric identifier, an "Internet Protocol" address ("IP address"). The Internet's continued growth presents a challenge: most IP addresses have already been assigned to networks and organizations, leaving few left... View Details

Keywords: IP Addresses; Regulation; Market Design; Market Transactions; Rights; Contracts; Internet; Technology Adoption; Technology Networks

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18 Oct 2011
Working Paper Summaries

Historical Trajectories and Corporate Competences in Wind Energy

Keywords: by Geoffrey Jones & Loubna Bouamane; Energy; Utilities

July 2006
Background Note

Out of Frame: The Coming Digital Disruption of Hollywood

By: Stephen P. Bradley, Brian DeLacey and Reed Martin

The record opening of the Pirates of the Caribbean: Dead Man's Chest, starring Johnny Depp, had finally provided the industry with incontrovertible proof that it was still possible to draw massive audiences to movie theaters. Grossing $136 million during its opening... View Details

Keywords: Disruption; Internet and the Web; Technology Adoption; Mobile and Wireless Technology; Film Entertainment; Revenue; Entertainment and Recreation Industry; United States

02 May 2005
What Do You Think?

Where is Consumer Generated Marketing Taking Us?

Text-mining technologies can now help companies listen to their customers better than ever... My advice: 'Don't let your competitors listen to your clients; do it yourself first.'" Andrea Learned pointed out, "Eventually, those... View Details

Keywords: by James Heskett

April 2014 (Revised June 2014)
Case

Google Glass

By: Thomas Eisenmann, Lauren Barley and Liz Kind

In early 2014, business development executives at Google were formulating a distribution strategy for Glass, a wearable computer that projected information on a display viewable with an upward glance. Options, which were not mutually exclusive, included 1) continuing... View Details

Keywords: Entrepreneurship; Technological Innovation; Distribution Channels; Strategy; Partners and Partnerships; Technology Adoption

October 2018
Case

American Family Insurance and the Artificial Intelligence Opportunity

By: Rajiv Lal and Scott Johnson

11 Sep 2000
Research & Ideas

Riding the Internet Fast Track

bottom lines, ultimately depressing stock prices. To circumvent this problem, some firms issue "tracking stock," hoping that capital markets will perceive them much like traditional start-up stocks. So when should a company View Details

Keywords: by Peter Jacobs

Article

Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management

By: Marshall Fisher and Ananth Raman

We review papers published in Production and Operations Management (POM) during its thirty-year history that deal with retail operations issues with an empirical approach. The papers span a range of issues, from traditional ones like forecasting and inventory... View Details

Keywords: RFID; Innovation and Invention; Technology Adoption; Operations; E-commerce; Strategy; Retail Industry

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