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  • June 2017 (Revised May 2018)
  • Supplement

Hilti Fleet Management Video Supplements

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details
Keywords: Hilti; Business Model Innovation; Fleet Management; Decision-making; Implementation; Power Tools Industry; Europe; Switzerland; Liechtenstein; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Construction; Leasing; Strategy; Decision Making; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Latin America; North America; Africa; Japan; Hong Kong
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  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

https://www.hbs.edu/faculty/Pages/item.aspx?num=53199 forthcoming Industrial and Corporate Change Toward a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition By: Pisano, Gary P. Abstract—The... View Details
Keywords: Sean Silverthorne
  • Web

HBS Entrepreneurship Summit - Alumni

OKRs From Individual Contributor to Manager - Adapting Your Work Style Hiring Fast and Firing Faster Making Decisions with Imperfect Data Managing Cross-Functional Teams Managing Pivots and Setbacks Managing Your Career: Should I Stay or... View Details
  • 16 Mar 2015
  • Research & Ideas

Advice on Advice

In business, good advice is priceless. Managers who are anxious and confused when confronted with corporate challenges can find that a piece of sound advice from a colleague can instill a sense of calm and clarity that leads to more thoughtful and View Details
Keywords: by Dina Gerdeman
  • 06 Apr 2010
  • First Look

First Look: April 6

Khaire Publication: Business History Review (forthcoming) Abstract Identity is an important resource for firms, since it is a critical precursor of an important strategic resource—legitimacy. However, identities of new firms in new... View Details
Keywords: Martha Lagace
  • 01 Oct 2001
  • Research & Ideas

Organizing the Family-Run Business

"paper" board, existing only on paper, or acts as a "rubber stamp," validating whatever decisions the owner makes. During the Sibling Partnership stage, where two or more siblings have voting control of the company,... View Details
  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

experienced negotiators, and the ability to structure and execute negotiations strategically and systematically. "All of the strategies you have described work when you're dealing with people who will listen to reason," an... View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
  • February 2010
  • Background Note

Marketing Analysis Toolkit: Market Size and Market Share Analysis

By: Thomas J. Steenburgh and Jill Avery
Marketers frequently need to estimate the size of their markets—both for existing products so that sales forecasts can be developed and for new products so that market opportunities can be assessed. This toolkit enables students to size a market and generate a sales... View Details
Keywords: Forecasting and Prediction; Management Analysis, Tools, and Techniques; Marketing Strategy; Markets; Demand and Consumers; Size; Strategic Planning; Sales
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  • 14 May 2013
  • First Look

First Look: May 14

Rhodes-Kropf, and Soojin Yim Abstract—We study how corporate governance affects firm value through the decision of whether to fire or retain the CEO. We present a model in which weak governance-which prevents shareholders from controlling... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

March 2019 Organizational Behavior and Human Decision Processes Thin Slices of Workgroups By: Satterstrom, Patricia, Jeffrey T. Polzer, Lisa Kwan, Oliver P. Hauser, Wannawiruch Wiruchnipawan, and Marina Burke Abstract—In this paper, we... View Details
Keywords: Dina Gerdeman
  • 25 Feb 2014
  • First Look

First Look: February 25

the weakening of democratic governance and the politics of decisions about industrial policy. Publisher's link: http://www.psupress.org/books/titles/978-0-271-05631-9.html August 2013 Research Policy Digital Dark Matter and the Economic... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2019
  • News

Remix

Instead of joining the other parents in a competition for weak Wi-Fi in a crowded waiting room, Dixon camped out in her car. She used the time to strategize her startup; news radio kept her company. In all likelihood she was in her car,... View Details
Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment
  • 10 Sep 2001
  • What Do You Think?

Do MBAs Need More Street Smarts?

They are people who: are "willing and able to make a tough decision based on a gut instinct" (Jason Huang), are "more able to adapt to changing conditions ... because they have a clearer view of the implications of those... View Details
Keywords: by James Heskett
  • 04 Dec 2019
  • Book

Creating the Experimentation Organization

customer purchasing decisions based on layouts that change from store to store. “It’s around us now, and it’s growing.” "If something is very novel, there is little data around it to use." Thomke first explored the phenomenon in... View Details
Keywords: by Michael Blanding
  • 25 May 2011
  • HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

33 more are planned to launch this year. Like Mercadona, a Spanish supermarket chain that Ton profiled in a case last year, QuikTrip systematically makes operating decisions that are good for employees, customers, and profits, she says.... View Details
Keywords: by Julia Hanna; Retail
  • 12 Feb 2013
  • First Look

First Look: Feb. 12

historically been geographically focused only on high-end, design-driven projects in Shanghai and Beijing. As the market became more competitive, Zhang Xin wondered what key strategic decisions in regards to... View Details
Keywords: Sean Silverthorne
  • 11 Dec 2023
  • Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

consulting around working with management teams, partnering with C-Suite leaders on challenging strategic questions, financial analytics, customer strategy, and operations,” she recalled. “I also found that I loved the retail space and... View Details
  • September 2007
  • Article

(Noisy) Communication

By: Bharat Anand and Ron Shachar
Communication is central to many settings in marketing and economics. A focal attribute of communication is miscommunication. We model this key characteristic as a noise in the messages communicated, so that the sender of a message is uncertain about its perception by... View Details
Keywords: Communication Intention and Meaning; Interpersonal Communication; Cost vs Benefits; Marketing Communications; Performance Improvement; Mathematical Methods
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  • Web

Online Business Analytics Course | HBS Online

decisions Recognize trends, detect outliers, and summarize data sets Analyze relationships between variables Develop and test hypotheses Craft sound survey questions and draw conclusions from population samples Implement regression... View Details
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

per consumer visit and 2) influencing stores' choices of strategic variables (e.g., pricing). We characterize the conditions under which there would be no role for search diversion as a strategic instrument... View Details
Keywords: Sean Silverthorne