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Show Results For
- All HBS Web
(2,896)
- People (14)
- News (1,082)
- Research (1,307)
- Events (8)
- Multimedia (41)
- Faculty Publications (492)
Customer Supercharging in Experience-Centric Channels
We conjecture that for online retailers, experience-centric offline store formats do not simply expand market coverage, but rather, serve to significantly amplify future positive customer behaviors, both online and offline. We term this phenomenon “supercharging”... View Details
- 01 Apr 2024
- In Practice
Navigating the Mood of Customers Weary of Price Hikes
price hikes than others. What does this mean in practice? Even if inflation is slowing down, depending on where you live and what you buy, you may not experience this slowing down to the same degree as the official measures suggest. Let’s take some examples from the... View Details
- Web
Fellowships - Business History
world whose primary interest is the business and economic history of the United States to spend time in residence at Harvard Business School. The main activities of the Thomas K. McCraw Fellow will be to conduct research in the archives... View Details
- 14 Jun 2023
- Op-Ed
Every Company Should Have These Leaders—or Develop Them if They Don't
focus more narrowly on specific initiatives and projects. They usually rely on their managers (or in many cases, BTLs) for a cross-enterprise view. Developing these types of leaders is more important than ever, specifically for employee retention. It’s no longer common... View Details
Keywords: by Hise Gibson
- July 2021
- Article
Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites' Geographical and Institutional Self-Segregation Preferences
By: Eric Anicich, Jon M. Jachimowicz, Merrick Osborne and L. Taylor Phillips
The current research explores how local racial diversity affects Whites’ efforts to structure their local communities to avoid incidental intergroup contact. In two experimental studies (N=509; Studies 1a-b), we consider Whites’ choices to structure a fictional,... View Details
Keywords: Segregration; Structural/institutional Racism; Organizational Exclusion; Diversity; Race; Organizations; Local Range; Prejudice and Bias
Anicich, Eric, Jon M. Jachimowicz, Merrick Osborne, and L. Taylor Phillips. "Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites' Geographical and Institutional Self-Segregation Preferences." Art. 104117. Journal of Experimental Social Psychology 95 (July 2021).
- 09 Dec 2002
- Research & Ideas
Unilever—A Case Study
1920s to 8.5 percent in 1932. 18 Brands were built up by spending heavily on advertising. As a percentage of sales, advertising averaged 25 percent between 1921 and 1933, thereby funding a series of noteworthy campaigns conceived by J.... View Details
- May 2024
- Background Note
Net Revenue Retention: Unpacking the Dynamics of Customer Monetization
By: Elie Ofek, Barak Libai and Eitan Muller
Firms and investors alike are beginning to recognize the importance of tracking how revenues from existing customers are evolving over time and to appreciate the value in understanding what might explain changes in these revenues. Consequently, in addition to looking... View Details
Keywords: Customer Relationship Management; Revenue; Measurement and Metrics; Customer Value and Value Chain
Ofek, Elie, Barak Libai, and Eitan Muller. "Net Revenue Retention: Unpacking the Dynamics of Customer Monetization." Harvard Business School Background Note 524-092, May 2024.
- January 2020
- Case
Sunset Limited or Full Speed Ahead? Amtrak Talks to Congress
By: John D. Macomber
Richard Anderson took the helm of Amtrak in 2017 after leading a successful turnaround at Delta Airlines. Amtrak is a US state owned enterprise with about $3.5 bn in annual revenue (and a large operating loss) that is responsible for substantial segments of passenger... View Details
- 15 Aug 2023
- HBS Case
(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?
virtual-reality future yet to materialize as hoped by its biggest proponents. Chief among its backers: Facebook founder Mark Zuckerberg, who two years ago went so far as to change his social media company’s name to Meta and vowed to spend... View Details
- 21 Nov 2022
- Research & Ideas
Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers
offer the short-term loans to consumers. And it’s no wonder: Consumers using the payment method often spend more than they would with a credit card, according to new research by Harvard Business School professors Marco Di Maggio and Emily... View Details
- 21 Apr 2023
- Research & Ideas
The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?
worries do not apply for the vast majority of the players, they add. The results suggest that companies generate revenue by exploiting behavioral biases of whales, leading them to overspend on loot boxes. Given the concentration of overspending among whales, View Details
- 15 Feb 2022
- Book
When Working Harder Doesn’t Work, Time to Reinvent Your Career
terrified that even that was starting to slip.” Her relationships are unsatisfactory and she drinks too much—but she can’t see another way. “Maybe I would prefer to be special rather than happy” she explains. “Anyone can do the things it takes to be happy—go on... View Details
Keywords: by Avery Forman
- 01 May 2013
- What Do You Think?
Why Isn’t ‘Servant Leadership’ More Prevalent?
contacts, information, and insights that make them more effective and productive in what they do even though they spend a great deal of their time sharing what they learn and helping others through such things as career counseling,... View Details
Keywords: by Jim Heskett
- Web
Business, Government & the International Economy - Faculty & Research
of economic integration with non-democracies is muted. Results are stronger when democratic partners have a longer history of democracy, grow faster, spend more on public goods, are culturally closer, and export higher quality goods. The... View Details
- 17 Apr 2012
- First Look
First Look: April 17
PublicationsHappiness Runs in a Circular Motion: Evidence for a Positive Feedback Loop between Prosocial Spending and Happiness Authors:Lara B. Aknin, Elizabeth W. Dunn, and Michael I. Norton Publication:Journal of Happiness Studies 13... View Details
Keywords: Carmen Nobel
- 10 Feb 2010
- Working Paper Summaries
Investing in Improvement: Strategy and Resource Allocation in Public School Districts
- 10 Nov 2009
- Working Paper Summaries
Endowments, Fiscal Federalism, and the Cost of Capital for States: Evidence from Brazil, 1891-1930
- Web
Health Care - Institute For Strategy And Competitiveness
capita spending on health care in the US in 2017 - the highest of any nation in the world 17.2 % of the Gross Domestic Product (GDP) of the U.S. went to health care in 2017 - the highest share of GDP of any nation in the world Outcomes... View Details
- 06 Dec 2016
- First Look
December 6, 2016
Leisure Time Become a Status Symbol By: Bellezza, Silvia, Neeru Paharia, and Anat Keinan Abstract—While research on conspicuous consumption has typically analyzed how people spend money on products that signal status, we investigate... View Details
Keywords: Sean Silverthorne
- 28 Jan 2019
- Research & Ideas
Forget Cash. Here Are Better Ways to Motivate Employees
rewarded, despite the fact that US companies are spending more than a fifth of their budgets on wages. What employees crave even more is to feel that their managers appreciate them and aren’t afraid to show it, not only in paycheck terms,... View Details
Keywords: by Dina Gerdeman