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- All HBS Web
(2,147)
- People (7)
- News (610)
- Research (1,149)
- Events (1)
- Multimedia (4)
- Faculty Publications (539)
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
as customer acquisition, on-time delivery, developing new services and products, and running efficiently. But operating performance is also a result; it is derivative of human performance. Human performance involves many things but is... View Details
Keywords: by Benson Shapiro
- 15 Sep 2015
- First Look
September 15, 2015
2015 Research Handbook on Shareholder Power Thirty Years of Evolution in the Roles of Institutional Investors in Corporate Governance By: Coates, John C. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=48729 forthcoming... View Details
Keywords: Sean Silverthorne
- June 2020
- Case
RBC: Transforming Transformation (A)
By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada
Bernstein, Ethan, Francesca Gino, and Aldo Sesia. "RBC: Transforming Transformation (A)." Harvard Business School Case 920-008, June 2020.
- 11 Jan 2011
- First Look
First Look: Jan. 11
decision, to consider whether they are facing a "thinking too much" or "thinking too little" problem and adjust accordingly. Download the paper: http://onlinelibrary.wiley.com/doi/10.1002/wcs.90/abstract How to Design... View Details
Keywords: Sean Silverthorne
- Web
Credential of Leadership, Impact, and Management in Business | HBS Online
Productivity Implementing Strategy Featured Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee experience Develop a value map for... View Details
- 04 Apr 2024
- News
The Making of a Medical Milestone
On March 16, doctors at the Massachusetts General Hospital made history when they successfully transplanted a kidney from a genetically modified pig to a living human. The groundbreaking procedure marked a significant milestone in animal-to-human transplant, or... View Details
Keywords: Margie Kelley
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
Buell believes that the wall (or in some cases bright yellow line) keeping patrons out of the service garage needs to come down, at least metaphorically. How about a guided tour in which the service manager... View Details
- 11 Apr 2011
- Lessons from the Classroom
Teaching a ‘Lean Startup’ Strategy
course, Eisenmann teaches cases on cloud storage company Dropbox and the social search service Aardvark. Both firms' founders were early practitioners of the lean startup method. The Dropbox team initially announced a bare-bones version... View Details
- 29 Aug 2017
- First Look
First Look at New Research and Ideas, August 29
Documenting the actual levels of inequality within and across countries is generally considered a critical input to the design of economic and social policy (7–10); we suggest that assessing laypeople’s understanding of those levels, and... View Details
Keywords: Sean Silverthorne
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
strategy or culture? What do you think? Original Column Two pieces of news that hit the business press in recent weeks illustrate situations in which leadership timing has been called into question. The first concerns Volkswagen’s notorious, apparently conscious effort... View Details
- Web
Outdoor Spaces | About
designed to encourage continued learning outside of the classroom, promote collaboration, and build a sense of community. The firm of Frederick Law Olmsted, designer of New York’s Central Park and Boston’s... View Details
- 10 Mar 2009
- First Look
First Look: March 10, 2009
factors in the study of deceptive behavior. Download the paper: http://www.hbs.edu/research/pdf/09-096.pdf Modularity for Value Appropriation: Drawing the Boundaries of Intellectual Property Authors: Joachim Henkel and Carliss Baldwin Abstract Existing theory of... View Details
Keywords: Martha Lagace
- Web
Cotting House | About
Cotting House Cotting Cornerstone Ceremony 1967 Cotting House was made possible by, and is named in honor of, Charles E. Cotting (Harvard 1911). Constructed in 1967 during the tenure of Dean George P. Baker and designed by Robert Shaw... View Details
- Web
Strategy Execution Online Course | HBS Online
Enrollment Stories FAQs Enroll Now Key Concepts Apply frameworks, tools, and goal-setting and tracking exercises to your own strategic initiatives Evaluate and elevate your team’s management of the core tensions of strategy execution, including how to balance growth,... View Details
- 22 Oct 2019
- Research & Ideas
Use Artificial Intelligence to Set Sales Targets That Motivate
we need to improve our profit,” he says. For example, a US industrial service company was losing 20 percent of its customers every year. Through research, its leaders realized that when customers stayed with the company for six months,... View Details
Keywords: by Michael Blanding
- Web
Case Studies - Social Impact Collaboratory
to design use investment capital to create social change. Key Themes: The social impact bond is a unique financial contract that allows investors to fund social service organizations with the potential to... View Details
- Web
Strategy for Health Care Delivery - Institute For Strategy And Competitiveness
rather than medical specialties Optimize costs through accurate measurement and reporting Apply the concept of Time-Driven Activity-Based Costing (TDABC) to measure health care costs and outcomes Design and implement a bundled payment... View Details
- 26 Nov 2013
- First Look
First Look: November 26
whether the testimonial's efficacy increases when information is added about an affiliation the quoted individual shares with the recipient. Research Design and Methods: A total of 5,498 union members were randomly assigned to receive 1... View Details
Keywords: Sean Silverthorne
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences,... View Details
- 11 Apr 2024
- Blog Post
Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste
a platform designed to collect and clarify data about clients’ water usage in their supply chains. “This is the moment to be building a water company,” Leni said in an interview with Climate Stories. Leni and Taryn named the company after... View Details