Service Design - Publications - Faculty & Research

06 Jan 2016
What Do You Think?

Why Do Leaders Get Their Timing Wrong?

strategy or culture? What do you think? Original Column Two pieces of news that hit the business press in recent weeks illustrate situations in which leadership timing has been called into question. The first concerns Volkswagen’s notorious, apparently conscious effort... View Details

Keywords: by James Heskett; Auto; Fashion

11 Apr 2011
Lessons from the Classroom

Teaching a ‘Lean Startup’ Strategy

course, Eisenmann teaches cases on cloud storage company Dropbox and the social search service Aardvark. Both firms' founders were early practitioners of the lean startup method. The Dropbox team initially announced a bare-bones version... View Details

Keywords: by Carmen Nobel; Technology; Computer

11 Apr 2024
Blog Post

Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste

a platform designed to collect and clarify data about clients’ water usage in their supply chains. “This is the moment to be building a water company,” Leni said in an interview with Climate Stories. Leni and Taryn named the company after... View Details

01 Jun 2002
News

Up to the Challenge: Ipsita Dasgupta - Global Perspective, Local Results

interact with different people and maintaining a strong knowledge of who you are.” Last year, in conjunction with the School's Nonprofit and Public Management Summer Fellowship Program, Dasgupta worked with Women's World Banking to design... View Details

Keywords: Julia Hanna; development; leadership; social issues; management; technology; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

Web

Outdoor Spaces | About

designed to encourage continued learning outside of the classroom, promote collaboration, and build a sense of community. The firm of Frederick Law Olmsted, designer of New York’s Central Park and Boston’s... View Details

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

should focus on providing real solutions to the crisis rather than hard-core selling, with the request that brands work to connect their products and services to the alleviation of crisis-related suffering and challenges. 54 percent of... View Details

Keywords: by Sean Silverthorne

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal. Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees... View Details

Keywords: by Dina Gerdeman

04 Apr 2024
News

The Making of a Medical Milestone

which is toxic to the kidneys and causes diabetes and hypertension—the two most common reasons people need kidney transplants, ironically. Our drug was specifically designed not to have these side effects. Today in the US, we don’t have... View Details

Keywords: Margie Kelley

Profile

Cait Haught

finance." Yet Cait didn't neglect her desire for social impact. She created a partnership with Citizen Schools, a Boston afterschool program, to bring in outside experts who "spoke to the students on topics they wouldn't learn in the classroom, like financial... View Details

Keywords: Financial Services

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

after much smaller scale errors or "near misses." These formal studies were forums designed explicitly for the purpose of learning from mistakes by probing deeply into their causes. In addition, cross-functional teams, known as... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

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Cumnock Hall | About

modern, three-story, brick structure was designed by Earl Flansburgh & Associates and originally housed five flexible classrooms, HBS Health Services, squash courts, and a lounge. In 1989, the courts were removed, and Cumnock was... View Details

01 Dec 2019
News

Developing Leaders Who Bridge Business and Engineering

as Commissioner of the Massachusetts Department of Revenue and Special Advisor to Massachusetts Governor Charlie Baker for technology and innovation competitiveness. Most recently, he was Secretary of the Massachusetts Office of Technology View Details

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Credential of Leadership, Impact, and Management in Business | HBS Online

Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee experience Develop a value map for your company Diagram your professional... View Details

10 Mar 2009
First Look

First Look: March 10, 2009

factors in the study of deceptive behavior. Download the paper: http://www.hbs.edu/research/pdf/09-096.pdf Modularity for Value Appropriation: Drawing the Boundaries of Intellectual Property Authors: Joachim Henkel and Carliss Baldwin Abstract Existing theory of... View Details

Keywords: Martha Lagace

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AASU50 - Alumni

multi-disciplinary event that celebrated the vibrant and important role that African Americans have played in shaping our institution, the business world, and society at large. This website has been designed to provide you with... View Details

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Your Social Entrepreneurship checklist | Social Enterprise | Harvard Business School

School providing legal assistance to small businesses and entrepreneurs. Cyberlaw Clinic: A Harvard Law clinic program offering pro-bono legal services to individuals, small start- ups, non-profit groups and government entities regarding... View Details

Article

Social Technology: An Interdisciplinary Approach to Improving Care for Older Adults

By: Arthur Kleinman, Hongtu Chen, Sue E. Levkoff, Ann Forsyth, David E. Bloom, Winnie Yip, Tarun Khanna, Conor J. Walsh, David Perry, Ellen W. Seely, Anne S. Kleinman, Yan Zhang, Yuan Wang, Jun Jing, Tianshu Pan, Ning An, Zhenggang Bai, Jiexiu Wang, Qing Liu and Fawwaz Habbal

Population aging is a defining demographic reality of our era. It is associated with an increase in the societal burden of delivering care to older adults with chronic conditions or frailty. How to integrate global population aging and technology development to help... View Details

Keywords: Health Care and Treatment; Age; Service Delivery; Information Technology; Collaborative Innovation and Invention

Citation

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04 Mar 2010
Working Paper Summaries

The Determinants of Individual Performance and Collective Value in Private-Collective Software Innovation

Keywords: by Ned Gulley & Karim R. Lakhani; Web Services; Web Services

06 Apr 2010
First Look

First Look: April 6

Kanebo, a large Japanese cosmetics company whose management engaged in a massive accounting fraud. ChuoAoyama was PwC's Japanese affiliate and one of Japan's "Big Four" audit firms. In May 2006, the Japanese Financial Services... View Details