Service Delivery - Publications - Faculty & Research

29 Sep 2008
Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

banks—a mortgage delivery system that was populated by brokers, mortgage banks, and investors. "This opened the door to new sources of capital from around the world. Holding that door wide open were Fannie Mae and Freddie Mac. By... View Details

Keywords: by Martha Lagace; Financial Services

18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

funding is renewed. "Over the long term," warns Grossman, "these experiments may be too few and too late for sustaining a large number of service delivery nonprofit organizations." To lead the charge for... View Details

Keywords: by James E. Aisner

15 Feb 2000
Research & Ideas

Growing Pains: Prescriptions for U.S. Health Care

gravely ill, HBS professor Clayton Christensen finds its prognosis encouraging. These symptoms, he says, merely reflect inefficient delivery systems that market forces have already begun to reshape. Christensen's optimistic outlook stems... View Details

Keywords: by Staff; Health

01 Apr 2015
Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

Developed in 2006, the Value-Based Health Care Delivery strategy includes a seven-part agenda to restructure health care. Part one calls for creating "integrated practice units," each organized around a particular medical... View Details

Keywords: by Carmen Nobel; Health

13 Dec 2006
Research & Ideas

Improving Public Health for the Poor

low cost or a business providing goods or services that end or reduce respiratory ailments. Bringing together public healthcare and market forces "could have huge impact," says Chu. That feeling was underscored by Chu's own... View Details

Keywords: by Martha Lagace; Health

10 Nov 2015
First Look

November 10, 2015

employee at Google's London office, Markus Berger, was thinking whether he should quit his job and go after his dream of becoming an entrepreneur. Berger's idea was to create Dinr, a company that would offer an upscale food ingredient View Details

Keywords: Sean Silverthorne

28 Jun 2004
Research & Ideas

Microfinance: A Way Out for the Poor

very fundamental is happening to business," Chu told the alums. "We are, I think, at a new frontier. Until now business was defined by the goods and services we provided to two billion people—people in the first world and the... View Details

Keywords: by Martha Lagace

20 Feb 2014
News

Managing the World’s Trouble Spots

and philanthropy and executive director of the Mattel Children's Foundation, based in El Segundo, California.) “Business can be the greatest force for good on this planet.” At ExecWB, Goodwin and his team recruit for-profit partners to reach into developing countries... View Details

Keywords: Jill Radsken

07 Jan 2025
Blog Post

Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands

consumers and create a modern digital experience. I saw how the next generation of powerhouse brands are being built around consumer healthcare, and I saw a need for the delivery of healthcare services to... View Details

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

to apply it and disseminate it," she says. "That seems kind of wrong." Recognizing the importance of knowledge co-production can lead not only to successful products and services, but also to improved supply chain and delivery strategies.... View Details

Keywords: by Carmen Nobel; Education; Health

16 Jul 2008
Op-Ed

What Should Employers Do about Health Care?

delivery reveals some powerful, and ultimately optimistic, principles. First, the best way truly to reduce health care cost is to improve its quality—better diagnoses, more timely treatment, less invasive methods, getting the right... View Details

Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health

11 Jul 2006
First Look

First Look: July 11, 2006

King 806-166 Edison Schools, Inc., a pioneer in the for-profit management of public schools, demonstrates the challenges and opportunities related to private-sector involvement in the delivery of a public good. The case follows the... View Details

Keywords: Sean Silverthorne

01 Jun 2020
News

Check In

hotels we own, we’re looking at hospital-grade sanitation programs. We’re looking at things like plexiglass shields between the customer and the check-in desk. We’re considering what social distancing looks like in our restaurants—or do we even open restaurants? We’re... View Details

Keywords: Julia Hanna; hotels; COVID-19; real estate; Accommodation; Hospitality

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

purchasing departments. The process transforms these from functionally oriented cost centers into strategic partners with the line-operating units and the company. This alignment is often accomplished with a service agreement that defines... View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Sep 2017
News

Read All About It: Journalism Can Be Profitable

search? And why aren’t publishers collaborating now to create lavish new forms of online display advertising? —Graham Lovelace (AMP 157, 1999) I don’t think newspapers realized that their product wasn’t just about news. Newspapers back then were a View Details

Keywords: April White; New York Times; newspapers; Google; Wirecutter; social media; Facebook; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

services flow from the company to customers. Money flows in the reverse direction, from customers to the company and from the company to suppliers. Along the horizontal dimension are the company's competitors and complementors . . . . A... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

09 Feb 2017
News

Turning Disorder into Opportunity

Hewlett Packard Enterprise Australia (HPE), launched the Dandelion program in 2015, introducing people with autism spectrum disorders into the IT workforce. Dandelion—an innovative collaboration between HPE and the Department of Human View Details

Keywords: Jennifer Myers

01 Jun 2015
News

Screen Grab

House of Cards and Orange Is the New Black. (Netflix also recently debuted Unbreakable Kimmy Schmidt, a Tina Fey–created comedy originally slated for NBC.) Even live sports, cable’s best hope for retaining subscribers, can be viewed online via View Details

Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment

13 Dec 2022
News

The First Five Years: Christine Keung and Reggie Smith

never watch a baseball game the same way! My favorite cases were in Professor Ryan Buell's Managing Service Operations class, and informed my work improving government service View Details