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  • All HBS Web  (7,231)
    • People  (19)
    • News  (1,491)
    • Research  (4,365)
    • Events  (45)
    • Multimedia  (71)
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    Charles C.Y. Wang

    Charles C.Y. Wang is the Tandon Family Professor of Business Administration at Harvard Business School. He is a research member of the European Corporate Governance Institute (ECGI) and an associate editor of Management Science and Journal of Accounting Research,... View Details

    • September 2019
    • Article

    Household Matters: Revisiting the Returns to Capital Among Female Microentrepreneurs

    By: Arielle Bernhardt, Erica Field, Rohini Pande and Natalia Rigol
    Multiple field experiments report positive financial returns to capital shocks for male and not female microentrepreneurs. But these analyses overlook the fact that female entrepreneurs often reside with male entrepreneurs. Using data from experiments in India, Sri... View Details
    Keywords: Capital Return; Entrepreneurship; Gender; Household; Capital
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    Bernhardt, Arielle, Erica Field, Rohini Pande, and Natalia Rigol. "Household Matters: Revisiting the Returns to Capital Among Female Microentrepreneurs." American Economic Review: Insights 1, no. 2 (September 2019): 141–160.
    • March 2011 (Revised June 2011)
    • Supplement

    Arck Systems (D)

    By: Ian Larkin
    The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details
    Keywords: Motivation and Incentives; Salesforce Management; Compensation and Benefits
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    Larkin, Ian. "Arck Systems (D)." Harvard Business School Supplement 911-059, March 2011. (Revised June 2011.)
    • March 2011 (Revised June 2011)
    • Supplement

    Arck Systems (B)

    By: Ian Larkin
    The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details
    Keywords: Change; Framework; Compensation and Benefits; Management; Organizational Design; Outcome or Result; Performance Evaluation; Sales; Motivation and Incentives; System; Software
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    Larkin, Ian. "Arck Systems (B)." Harvard Business School Supplement 911-057, March 2011. (Revised June 2011.)
    • Research Summary

    Quality in Service Operations

    Rogelio Oliva is interested in understanding how the operational characteristics of service delivery processes interact with human resource and marketing policies to determine the long term productivity, quality, and profitability of a service operation. Specifically,... View Details
    • 2024
    • Working Paper

    Public Debt and Investment Under Political Competition: Evidence from Toxic Loans

    By: Julien Sauvagnat and Boris Vallée
    We examine how political considerations shape local government responses to a substantial rise in indebtedness. We use the delayed yet sharp deterioration of “toxic” loans held by French municipalities as a quasi-natural experiment to empirically investigate such... View Details
    Keywords: Public Debt; Public Investments; Political Contestation; Toxic Loans; Borrowing and Debt; Investment; Public Sector; Government and Politics; Local Range; Financing and Loans
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    Sauvagnat, Julien, and Boris Vallée. "Public Debt and Investment Under Political Competition: Evidence from Toxic Loans." Working Paper, 2024.
    • March 2011 (Revised June 2011)
    • Supplement

    Arck Systems (C)

    By: Ian Larkin
    The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details
    Keywords: Change; Framework; Compensation and Benefits; Employees; Management; Organizational Design; Outcome or Result; Performance Evaluation; Sales; Motivation and Incentives; System; Applications and Software
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    Larkin, Ian. "Arck Systems (C)." Harvard Business School Supplement 911-058, March 2011. (Revised June 2011.)
    • 27 Sep 2010
    • News

    Theoretical Egalitarians

    • April 1995 (Revised March 1998)
    • Case

    Disposable Diaper Industry in 1994, The

    By: Stephen P. Bradley and Takia Mahmood
    Updates the developments in the disposable diaper industry from 1984 to 1994. The key issue is Procter & Gamble's response to the continuing erosion of market share. View Details
    Keywords: Markets; Consumer Products Industry
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    Bradley, Stephen P., and Takia Mahmood. "Disposable Diaper Industry in 1994, The ." Harvard Business School Case 795-142, April 1995. (Revised March 1998.)
    • April 1993 (Revised June 1994)
    • Supplement

    MathSoft, Inc. (B)

    By: V. Kasturi Rangan
    Describes the president's decision regarding MathSoft's marketing channels and communications methods, and the company's sales results during the next five quarters. The (A) case market response model is also updated. View Details
    Keywords: Communication Technology; Forecasting and Prediction; Curriculum and Courses; Learning; Knowledge Sharing; Growth and Development Strategy; Marketing Channels; Education Industry
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    Rangan, V. Kasturi. "MathSoft, Inc. (B)." Harvard Business School Supplement 593-095, April 1993. (Revised June 1994.)
    • January 1991
    • Supplement

    Suzuki Samurai, Supplement

    By: John A. Quelch
    A condensed version of Suzuki Samurai: The Rollover Crisis. Suzuki management must plan a response to a Consumers Union demand for a recall of the Samurai on grounds of its unacceptable propensity to roll over. View Details
    Keywords: Safety; Crisis Management; Auto Industry
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    Quelch, John A. "Suzuki Samurai, Supplement." Harvard Business School Supplement 591-040, January 1991.
    • Video

    Hüsnü Özyeğin

    Hüsnü Özyeğin, the founder of one of Turkey’s largest financial services groups, expresses the view that corporate culture is key in banking, and explains how he delegated responsibility to his future successor... View Details
    • 2011
    • Book

    The Innovator's DNA: Mastering the Five Skills of Disruptive Innovators

    By: Jeffrey H. Dyer, Hal B. Gregersen and Clayton M. Christensen
    Some people are just natural innovators, right? With no apparent effort, they discover ideas for new products, services, and entire businesses. It may look like innovators are born, not made. But according to Jeffrey Dyer, Hal Gregersen, and Clay Christensen anyone can... View Details
    Keywords: Competency and Skills; Disruptive Innovation; Competitive Advantage
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    Dyer, Jeffrey H., Hal B. Gregersen, and Clayton M. Christensen. The Innovator's DNA: Mastering the Five Skills of Disruptive Innovators. Boston, MA: Harvard Business Press, 2011.
    • Article

    Putting the 'Relationship' Back into CRM

    By: Susan Fournier and Jill Avery
    Many managers think that the way to capture value through relationship marketing is to focus on the 'good' customers and get rid of the 'bad' ones. But there is a lot more to best practice relationship management than maximizing revenues on individual customers and... View Details
    Keywords: Marketing; CRM; Customer Relationship Management; Brand Building; Brand Management; Customer Lifetime Value; Customer Focus and Relationships; Customer Satisfaction; Marketing Strategy; Brands and Branding; Consumer Products Industry
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    Fournier, Susan, and Jill Avery. "Putting the 'Relationship' Back into CRM." MIT Sloan Management Review 52, no. 3 (Spring 2011): 63–72.
    • Program

    General Management Program

    leadership. Ideal candidates include: Functional leaders at large organizations whose role is significantly expanding Executives who will soon become business-unit, divisional, cross-functional, or regional leaders Top executives at midsize organizations who have... View Details
    • June 1989 (Revised November 1991)
    • Supplement

    Ingersoll-Rand (B): Managing Multiple Channels--1986

    By: V. Kasturi Rangan
    Peter Baldwin takes over Clabough's job and is charged with the responsibility to improve sales force morale, control expenses, and improve market share. View Details
    Keywords: Salesforce Management; Supply and Industry; Management Teams; Industrial Products Industry
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    Rangan, V. Kasturi. "Ingersoll-Rand (B): Managing Multiple Channels--1986." Harvard Business School Supplement 589-122, June 1989. (Revised November 1991.)
    • Video

    Prof. Rebecca Henderson’s call to action on climate change

    • September 2020
    • Case

    West Side United: Hospitals Tackle the Racial Health and Wealth Gap

    By: Rosabeth Moss Kanter and Paul Stramaglia
    During the COVID-19 pandemic, Dr. David Ansell, Darlene Hightower, and Ayesho Jaco, leaders of West Side United (WSU), a coalition of Chicago hospitals, community residents, banks, and small businesses conceived in 2016, reviewed progress toward WSU’s goal of ending... View Details
    Keywords: COVID; COVID-19; Hospital; Coalition; Health Pandemics; Race; Health; Wealth and Poverty; Equality and Inequality; Change; Leadership; Chicago
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    Kanter, Rosabeth Moss, and Paul Stramaglia. "West Side United: Hospitals Tackle the Racial Health and Wealth Gap." Harvard Business School Case 321-026, August 2020.
    • June 2011 (Revised December 2013)
    • Case

    FIJI Water: Carbon Negative?

    By: Francesca Gino, Michael W. Toffel and Stephanie van Sice
    Seeking to go beyond global best practices in reducing environmental impacts, FIJI Water, a premium artesian bottled water company in the United States, launched a Carbon Negative campaign that would offset more greenhouse gas emissions than were released by the... View Details
    Keywords: Carbon Footprint; Carbon Offsetting; Corporate Social Responsibility and Impact; Environmental Sustainability; Brands and Branding; Negotiation Tactics; Business and Government Relations; Corporate Strategy; Food and Beverage Industry; United States; Fiji
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    Gino, Francesca, Michael W. Toffel, and Stephanie van Sice. "FIJI Water: Carbon Negative?" Harvard Business School Case 611-049, June 2011. (Revised December 2013.)
    • 19 Feb 2016
    • Blog Post

    4 Updates About Peek Weekend at HBS

    someday.” Given the overwhelmingly positive response to last year’s event, HBS will once again be offering Peek Weekend – but is evolving the concept this summer. Here are four things you should know about 2016 Peek Weekend. 1. Peek... View Details
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