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  • All HBS Web  (7,232)
    • People  (19)
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  • October 1987
  • Case

Philips Group--1987, The

By: Francis Aguilar and Michael Y. Yoshino
Discusses how Philips, a major Dutch-based multinational company, attempts to bring about a fundamental change in its strategy, organization, and culture in response to a rapidly changing market and competitive environment. View Details
Keywords: Multinational Firms and Management; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Corporate Strategy; Competitive Strategy; Markets; Change Management; Netherlands
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Aguilar, Francis, and Michael Y. Yoshino. "Philips Group--1987, The." Harvard Business School Case 388-050, October 1987.

    Charles C.Y. Wang

    Charles C.Y. Wang is the Tandon Family Professor of Business Administration at Harvard Business School. He is a research member of the European Corporate Governance Institute (ECGI) and an associate editor of Management Science and Journal of Accounting Research,... View Details

    • October 2005 (Revised July 2009)
    • Case

    MD Beauty, Inc.

    By: William A. Sahlman and Elizabeth Kind
    Describes some of the issues confronting the entrepreneurial team responsible for creating a highly successful natural beauty and skin care company. They are considering selling all or some portion of the company's stock. View Details
    Keywords: Entrepreneurship; Stocks; Financial Strategy; Management Teams; Beauty and Cosmetics Industry
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    Sahlman, William A., and Elizabeth Kind. "MD Beauty, Inc." Harvard Business School Case 806-045, October 2005. (Revised July 2009.)

      Anthony Mayo

      Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational Behavior Unit of Harvard Business School (HBS).  He currently teaches and serves as the course head for... View Details

      Keywords: advertising; airline; education industry; nonprofit industry; publishing industry; service industry
      • 21 May 2024
      • Cold Call Podcast

      The Importance of Trust for Managing through a Crisis

      Keywords: Re: Sandra J. Sucher; Tourism
      • June 1989 (Revised November 1991)
      • Supplement

      Ingersoll-Rand (B): Managing Multiple Channels--1986

      By: V. Kasturi Rangan
      Peter Baldwin takes over Clabough's job and is charged with the responsibility to improve sales force morale, control expenses, and improve market share. View Details
      Keywords: Salesforce Management; Supply and Industry; Management Teams; Industrial Products Industry
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      Rangan, V. Kasturi. "Ingersoll-Rand (B): Managing Multiple Channels--1986." Harvard Business School Supplement 589-122, June 1989. (Revised November 1991.)
      • Video

      Prof. Rebecca Henderson’s call to action on climate change

      • 06 Aug 2020
      • News

      Companies Must Go Beyond Random Acts of Humanitarianism

      • October 1993
      • Supplement

      United Way of America: Governance in the Nonprofit Sector (B), Kenneth W. Dam Becomes Interim President

      By: Jay W. Lorsch
      Analyzes the measures taken by the United Way of America (UWA) and its board of governors in response to the 1992 Washington Post reports that lead to the UWA scandal. View Details
      Keywords: Crime and Corruption; Governance; Governing and Advisory Boards; Newspapers; Nonprofit Organizations; United States
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      Lorsch, Jay W. "United Way of America: Governance in the Nonprofit Sector (B), Kenneth W. Dam Becomes Interim President." Harvard Business School Supplement 494-033, October 1993.
      • 21 Mar 2018
      • HBS Seminar

      Peter Frumhoff, Director of Science and Policy and Chief Climate Scientist, Union of Concerned Scientists

      • Article

      Putting the 'Relationship' Back into CRM

      By: Susan Fournier and Jill Avery
      Many managers think that the way to capture value through relationship marketing is to focus on the 'good' customers and get rid of the 'bad' ones. But there is a lot more to best practice relationship management than maximizing revenues on individual customers and... View Details
      Keywords: Marketing; CRM; Customer Relationship Management; Brand Building; Brand Management; Customer Lifetime Value; Customer Focus and Relationships; Customer Satisfaction; Marketing Strategy; Brands and Branding; Consumer Products Industry
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      Fournier, Susan, and Jill Avery. "Putting the 'Relationship' Back into CRM." MIT Sloan Management Review 52, no. 3 (Spring 2011): 63–72.
      • May 1997
      • Case

      Donna Karan International Inc.

      By: Krishna G. Palepu and Sarayu Srinivasan
      Designer Donna Karan takes her firm public. After eager anticipation from Wall Street, the stock loses 60% of its value. This case addresses the questions: Is Karan's company ready to undertake responsibilities of being public? Is the company's strategy sustainable?... View Details
      Keywords: Public Equity; Stock Shares; Financial Strategy; Corporate Accountability; Corporate Social Responsibility and Impact; Outcome or Result; Going Public; Business Strategy; Valuation; Fashion Industry
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      Palepu, Krishna G., and Sarayu Srinivasan. "Donna Karan International Inc." Harvard Business School Case 197-077, May 1997.
      • Research Summary

      Quality in Service Operations

      Rogelio Oliva is interested in understanding how the operational characteristics of service delivery processes interact with human resource and marketing policies to determine the long term productivity, quality, and profitability of a service operation. Specifically,... View Details
      • 2024
      • Working Paper

      Public Debt and Investment Under Political Competition: Evidence from Toxic Loans

      By: Julien Sauvagnat and Boris Vallée
      We examine how political considerations shape local government responses to a substantial rise in indebtedness. We use the delayed yet sharp deterioration of “toxic” loans held by French municipalities as a quasi-natural experiment to empirically investigate such... View Details
      Keywords: Public Debt; Public Investments; Political Contestation; Toxic Loans; Borrowing and Debt; Investment; Public Sector; Government and Politics; Local Range; Financing and Loans
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      Sauvagnat, Julien, and Boris Vallée. "Public Debt and Investment Under Political Competition: Evidence from Toxic Loans." Working Paper, 2024.
      • March 2011 (Revised June 2011)
      • Supplement

      Arck Systems (C)

      By: Ian Larkin
      The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details
      Keywords: Change; Framework; Compensation and Benefits; Employees; Management; Organizational Design; Outcome or Result; Performance Evaluation; Sales; Motivation and Incentives; System; Applications and Software
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      Larkin, Ian. "Arck Systems (C)." Harvard Business School Supplement 911-058, March 2011. (Revised June 2011.)
      • 2022
      • Working Paper

      Buy Now, Pay Later Credit: User Characteristics and Effects on Spending Patterns

      By: Marco Di Maggio, Justin Katz and Emily Williams
      Firms offering "buy now, pay later" (BNPL) point-of-sale installment loans with minimal underwriting and low interest have captured a growing fraction of the market for short-term unsecured consumer credit. We provide a detailed look into the US BNPL market by... View Details
      Keywords: Household Finance; Fintech; Consumer Credit; Credit; Consumer Behavior
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      Di Maggio, Marco, Justin Katz, and Emily Williams. "Buy Now, Pay Later Credit: User Characteristics and Effects on Spending Patterns." NBER Working Paper Series, No. 30508, September 2022.
      • 11 Sep 2014
      • Working Paper Summaries

      Chief Sustainability Officers: Who Are They and What Do They Do?

      Keywords: by Kathleen Miller & George Serafeim
      • April 2015 (Revised December 2018)
      • Case

      Steve Jobs: Leader Strategist

      By: Cynthia A. Montgomery and David B. Yoffie
      Strategically, Steve Jobs got it brilliantly right some times and terribly wrong other times. This case examines Jobs' development as a leader strategist over the course of his entire career. The successes and failures of Apple, NeXT, and Pixar are used to probe the... View Details
      Keywords: Strategist; Steve Jobs; Apple; Leadership; Competitive Advantage; Personal Development and Career; Strategy
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      Montgomery, Cynthia A., and David B. Yoffie. "Steve Jobs: Leader Strategist." Harvard Business School Case 715-454, April 2015. (Revised December 2018.)
      • 27 Sep 2010
      • News

      Theoretical Egalitarians

      • August 1998 (Revised September 2002)
      • Case

      Knowledge Management at Andersen Consulting

      Andersen Consulting has spent several years developing a knowledge management system. The two partners responsible are now wondering what to do next and how to improve usability of the knowledge sharing system. View Details
      Keywords: Partners and Partnerships; Knowledge Management; Consulting Industry
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      Hansen, Morten T., and Thomas H. Davenport. "Knowledge Management at Andersen Consulting." Harvard Business School Case 499-032, August 1998. (Revised September 2002.)
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