Publications

Research Summary

Overview

Patient Portals: The Provider Role
Patient portals are widespread, but evidence of impact is limited. In this study, we use a large dataset spanning 2 years and >1 million patients across 650 primary care practices to explore the "other side" of portals: health... View Details

Keywords: Healthcare Technology; Electronic Health Records; Health Care Delivery

31 Jan 2007
Working Paper Summaries

Behavioral Decision Research, Legislation, and Society: Three Cases

Keywords: by Max H. Bazerman

Research Summary

Trust

By: Sandra J. Sucher

In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details

20 Apr 2023
Blog Post

Tackle the First 90 Days of Your Next Role: A 5 Step Process for Success on the Job

first 90 days, the next step is to identify the stakeholders you should meet and interview. The conversations you have as a new employee may be an extension of what you learned during the interview process or provide completely new and... View Details

Web

Live from Klarman Hall - Alumni

impacting organizations across diverse industries and at a global level. The Organization for Economic Cooperation and Development (OECD) projects that approximately 1.1 billion jobs will undergo significant... View Details

Program

Behavioral Economics—Virtual

program prepares you to influence the behavior of customers and employees—and become a bigger contributor to your organization's success. This program is eligible for the Certificate of Management Excellence. Learn More Key Benefits Behavioral economics View Details

June 2023 (Revised October 2024)
Teaching Note

Clash of Two Giants Simulation Exercise Teaching Note

By: Feng Zhu

Teaching Note for HBS Case No. 623-092. Many markets are organized around platforms that connect consumers with complimentary applications and services. These platforms are two-sided because both sides—consumers and those providing applications or services—need access... View Details

Keywords: Platform Strategy; Customer Acquisition; Technology Platform; Competitive Strategy; Network Effects; Digital Platforms; Management Skills

March 2002 (Revised October 2002)
Background Note

Service on the Internet: The Effect of Physical Service on Scalability

Develops a framework for exploring the idea of, how service affects the economics of Internet organizations. Development of the framework requires an understanding of the different forms service takes in organizations that conduct business through the Internet. These... View Details

Keywords: Internet and the Web; Service Delivery; Service Industry

08 Jul 2014
Blog Post

Get First Year Students Excited About Your Company

school graduate. This combination of presenters provides a deeper understanding of your organization and insight into how students’ skills, experience, and career interest may fit within your company... View Details

Program

Authentic Leader Development

teamwork and helps individuals at all levels of the organization to realize their leadership potential Expand your personal and professional network Extend your network by living and working with accomplished executives from various... View Details

August 1998 (Revised March 2002)
Background Note

Overview of the Nonprofit Sector

By: James E. Austin and Elaine V. Backman

Provides brief background information to aid in understanding the U.S. and international nonprofit sectors. View Details

Keywords: Nonprofit Organizations

June 2014
Case

The Kursk Submarine Rescue Mission (Multimedia)

By: Anette Mikes and Tom Ryder

During a military exercise in August 2000, a state-of-the-art Russian nuclear submarine, the Kursk, sank in the Barents Sea, triggering global media attention and an international rescue effort.
In addition to Russia's Northern Fleet, two other organizations got... View Details

March 2008
Article

Deferred Acceptance Algorithms: History, Theory, Practice, and Open Questions

By: Alvin E. Roth

The deferred acceptance algorithm proposed by Gale and Shapley (1962) has had a profound influence on market design, both directly, by being adapted into practical matching mechanisms, and, indirectly, by raising new theoretical questions. Deferred acceptance... View Details

Keywords: History; Market Design; Labor; System; Practice; Performance; Theory; Boston; New York (city, NY)

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2007
Working Paper

Deferred Acceptance Algorithms: History, Theory, Practice, and Open Questions

By: Alvin E. Roth

The deferred acceptance algorithm proposed by Gale and Shapley (1962) has had a profound influence on market design, both directly, by being adapted into practical matching mechanisms, and, indirectly, by raising new theoretical questions. Deferred acceptance... View Details

Keywords: Education; Marketplace Matching; Market Design; Mathematical Methods; Theory; Practice

January 2002 (Revised April 2004)
Case

Chapter Enrichment Program Teams at the American Red Cross (A)

By: Jeffrey T. Polzer and Anita Williams Woolley

The American Red Cross has a system for structuring, staffing, and leading teams to review its local chapters. Mirroring professional services firms that use teams to serve clients, this system provides detailed guidelines to increase individual team member's... View Details

Keywords: Planning; Groups and Teams; Management Teams; Leadership; Organizational Structure

July 2017
Background Note

An Overview of the NGO and Philanthropy Sectors in India

By: V. Kasturi Rangan and Shashank Shah

The note provides an overview of the size and structure of India’s philanthropic sector. It describes the evolution of the sector and its size in numbers and money. It also provides brief descriptions of selected NGOs/Nonprofits in India in different categories to give... View Details

Keywords: Social Sector; Nonprofit Sector; Philanthropic Sector; Philanthropy and Charitable Giving; Nonprofit Organizations; India

March 2007 (Revised December 2007)
Background Note

Alleviating Poverty and Malnutrition: Successful Models

By: Ray A. Goldberg, Laura Winig and Kerry Herman

Provides successful models of private-public sector cooperatives in alleviating poverty and malnutrition. View Details

Keywords: Business Model; Nutrition; Cooperative Ownership; Business and Government Relations; Non-Governmental Organizations; Poverty; Welfare

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September 1991 (Revised December 1991)
Supplement

USA Today Decision: Making Headlines Across the Nation (B), The

Provides an update and supports additional discussion of the process by which Gannett pursued the USA Today project. View Details

Keywords: Business Processes; Journalism and News Industry; United States