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- Faculty Publications (255)
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- All HBS Web (1,280)
- Faculty Publications (255)
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
specific customer groups either are overserved or are unsatisfied nonconsumers. Overserved customers consume a product or service but don't need all its features or functionality. Three specific indicators point to this customer group:... View Details
- 20 Nov 2007
- First Look
First Look: November 20, 2007
a period of financial repression. Nationalization led to lower interest rates and lower quality intermediation and may have slowed employment gains in trade and services. Development lending goals were met, but these had no real impact.... View Details
Keywords: Martha Lagace
- 24 Oct 2013
- News
Engineering a More Secure World
Purdue University in the early 1970s, Harris saw lots of classmates veer down the wrong path. Seeing the high failure rate among minority students, he joined a campus group of black engineers, where, he says, "Our entire objective was to... View Details
- 12 Nov 2001
- Research & Ideas
Facing the New World Order
Asia, which are both high technology and linked to U.S. production systems. So I want to draw your attention to the fact that we really need to be clear, and I hope we're right also about the distinctions of the short term and the medium... View Details
Keywords: by Staff
- 22 Sep 2020
- Research & Ideas
Recessions Push Some Entrepreneurs to Launch Too Soon
entrepreneus. Sean Silverthorne: First off, can you summarize your previous research findings? Maria Roche: Our first finding is that an increase in the unemployment rate is associated with a substantial rise in the share of entrepreneurs... View Details
Keywords: by Sean Silverthorne
- 02 Apr 2012
- Research & Ideas
Do Online Dating Platforms Help Those Who Need Them Most?
answers depend on the platform. Some products help those who need the most help. Some help only those who have little trouble interacting in the real world anyway. And some platforms offer certain features that help those who need it... View Details
- 01 Dec 2013
- News
Batteries and Chocolates
striptease parties; male faculty would occasionally and good-naturedly attribute female faculty members' teaching ratings to their physical features. It didn't really bother me, to be honest, and I settled quite happily into my own female... View Details
- 11 Sep 2018
- First Look
New Research and Ideas, September 11, 2018
the pass-through of both gas prices and nominal exchange rate fluctuations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54935 forthcoming Consumption, Markets & Culture Big Data By: Deighton, John A. Abstract—Big... View Details
Keywords: Dina Gerdeman
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
applications, such as Snapchat filters, but AR is being applied in far more consequential ways in business. Pioneering organizations are already implementing it in product development, manufacturing, logistics, marketing, service, and... View Details
Keywords: Carmen Nobel
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
Summing Up Is customer volunteerism combined with "ownership" a double-edged sword? It's seems okay to involve customers in providing ideas for new products and processes. Encourage them to refer new business. But beware the... View Details
Keywords: by Jim Heskett
- 19 Nov 2012
- Research & Ideas
LEED-ing by Example
In the debate over whether to increase or decrease the stringency of environmental regulations, the possibility that government agencies might use purchasing to stimulate market demand for "green" products and services is often... View Details
- 20 Sep 2012
- Research & Ideas
US Competitiveness at Risk
previous one. The question was, "Why did this happen?" What were the causes of the problems, and what could leaders do about them? Jan Rivkin: By many current measures, America looks all right today: we have an enormously View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
lead to a turbulent January for some retailers as they manage a potential increase in product returns. With more customers buying online without trying or inspecting, product returns will inevitably... View Details
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
government-industry initiative, why not include in the program an investment in humans as well as bridges? If there is a topic more frequently discussed than infrastructure decay in the US, it’s inequality. Both are important sources of lost View Details
- 01 Mar 2004
- News
David Horgan: Iraqi Briefing, 21st November, 2003
but resistance becomes more deadly. Coalition military morale has collapsed. The outcome will be decided by approaching US elections. High economic and political costs force rethinks. Oil drives all. Production averaged about 2 million... View Details
- 01 Feb 2001
- News
Drilling Down
accelerates recovery rates to such an extent that it creates a treadmill situation—we have to run very hard just to stay even with existing production levels." Information technology is also used to sift... View Details
- 01 Feb 2022
- What Do You Think?
Is Concierge Management an Answer to the “Big Quit”?
(iStockphoto/Mladen Zivkovic) Several years ago, my spouse and I turned to concierge medicine. We no longer wanted to deal with a US health care system that often provides basically anonymous, production line diagnosis and treatment... View Details
Keywords: by James Heskett
- 03 Mar 2009
- First Look
First Look: March 3, 2009
magnified in the online channel. Customer analysis suggests that opening retail stores paves the way for higher rates of customer acquisition and higher rates of repeat purchasing among existing customers in... View Details
Keywords: Martha Lagace
- 08 Sep 2015
- First Look
September 8, 2015
the former explanation: that the likelihood of Amazon's entry is positively correlated with the popularity and customer ratings of third-party sellers' products. We also find that Amazon's entry reduces the shipping costs of affected... View Details
Keywords: Carmen Nobel
- 01 Mar 2012
- News
Putting Ghosts to Rest
the right inputs to grow more and access the right markets to sell more. Co-ops are one way to do this (form a group to access credit for inputs and sell products in bulk), but they are notoriously messy and hard to sustain. There are... View Details