Processing Costs - Publications - Faculty & Research

01 Jun 1999
News

Short Takes

from company performance as critics imply? Not at all, according to HBS professor Jay W. Lorsch, whose 1998 working paper, "Compensating Corporate CEOs: A Process View," examines the procedures and forces that drive CEO pay packages.... View Details

Keywords: Judith A. Ross

04 Oct 2004
Research & Ideas

Start to Measure Your E-commerce Success

the e-commerce program? Who are the parties involved in implementing the e-commerce project, and who will be affected by the results? What critical processes are associated with the successful execution of the e-commerce project? To... View Details

Keywords: by Marc J. Epstein

03 Feb 2003
Research & Ideas

Web Services

Before this can occur, however, issues such as complexity of installation and management, software quality, and cost must be addressed. Some other unsolved problems, Scott added, are quality of service and scale. "We produce nine or... View Details

Keywords: by Julia Hanna; Service

01 Mar 2010
News

How to Spur Prosperity

LERNER: The federal government lacks a clear, rational process for spending $40 billion to boost the nation’s clean-tech industry. Across the decades and around the globe, governments have tried various approaches to kick-starting... View Details

Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Administration of Economic Programs; Government

November 2002 (Revised October 2003)
Case

Circles: Series D Financing

By: Paul W. Marshall and Kristin Lieb

Circles, a corporate concierge company on the verge of profitability, must make a decision whether to take a D-round venture capital despite ever-changing and ever-worsening terms. A four-year-old company with several major clients, it has met its business plan... View Details

Keywords: Cost vs Benefits; Financing and Loans; Management Teams; Growth and Development Strategy; Negotiation Process; Venture Capital; Governing and Advisory Boards; Entrepreneurship; Service Industry; Consulting Industry; Massachusetts

Citation

Educators

Purchase

08 Dec 2014
Research & Ideas

A Manager’s Guide to International Strategy

shop in the current low-cost location. How to organize? What are the structures, systems, and processes that need to be in place to manage a company's international strategy? Should authority be delegated to many organizational units or... View Details

Keywords: by Julia Hanna

30 Jan 2007
First Look

First Look: January 30, 2007

worker dismissal costs will curtail hiring below efficient levels and retain unproductive workers, both of which should affect productivity. These theoretical predictions have rarely been tested. We use the adoption of wrongful-discharge... View Details

Keywords: Martha Lagace

04 Aug 2014
Op-Ed

Why Small-Business Lending Is Not Recovering

Structural barriers also appear to be impeding bank lending to small businesses, including consolidation within the banking industry, high search costs, and higher transaction costs associated with small business lending. A decades-long... View Details

Keywords: by Karen Mills; Banking; Financial Services

02 Aug 2004
What Do You Think?

For Greater Transparency, Is Section 404 an Effective Response?

Summing Up Responses to this month's column raise questions about whether Section 404 of the Sarbanes-Oxley Act, requiring that senior managers certify the integrity of the processes by which their companies' financial reports are... View Details

Keywords: by James Heskett

06 May 2002
Research & Ideas

A Toolkit for Customer Innovation

pace of change in many markets accelerates and as some industries move toward serving "markets of one," the cost of understanding and responding to customers' needs can easily spiral out of control. In the course of studying... View Details

Keywords: by Stefan Thomke & Eric Von Hippel

25 Sep 2000
Research & Ideas

Cyber-Marketing: Scouting the Digital Communications Frontier

marketing (namely, direct mail and telemarketing). Each significantly altered the marketing communications process and, in so doing, reshaped the advertising industry. However, unlike its predecessors, digital communications promises to... View Details

Keywords: by Peter K. Jacobs

01 May 2000
What Do You Think?

Can You Hard-Wire Performance?

Can you design processes to reflect the promises implicit in hard-wiring?; (4) Do you have the people, incentives, and technology to deliver on the promise?; (5) Are you big enough?; (6) Do you have the financial capability to protect... View Details

Keywords: by James Heskett

16 Jul 2024
Blog Post

Driving Positive Impact on Community and Climate with Ben Schutzman (MBA 2016)

to supporting municipalities through the life of their assets and relationship with Highland. It’s a complex job, but immensely rewarding job to balance the cost control at the backend, while still delivering an exceptional service to our... View Details

21 Oct 2014
First Look

First Look: October 21

available. Publisher's link: http://www.e-elgar.co.uk/bookentry_main.lasso?currency=US&id=14987 October 2014 Leading Sustainable Change: An Organizational Perspective From Periphery to Core: A Process Model for Embracing... View Details

Keywords: Sean Silverthorne

31 May 2016
HBS Case

Who Owns Space?

lofty target of commercial space travel, where he hoped to change the New Space sector as dramatically as Amazon was changing retail. His timing was characteristically prescient, since NASA was in the process of winding down its space... View Details

Keywords: Re: Matthew C. Weinzierl; Aerospace

13 Feb 2006
Research & Ideas

The Hidden Market for Babies

process of thinking about possibly adopting a third child (we already had two through old-fashioned means). And as I was doing personal research into adoption, it struck me one day that adoption was really just the flip side of... View Details

Keywords: by Manda Salls; Biotechnology; Health; Technology

07 Dec 2016
HBS Case

Why Millennials Flock to Fintech for Personal Investing

Viceira, is by keeping costs low. Traditional financial advisors are all about establishing a personal relationship with their clients, understanding their financial situation and walking them through their options. By pursuing a... View Details

Keywords: by Michael Blanding; Financial Services

11 Dec 2006
Research & Ideas

Fixing Price Tag Confusion

partition the price in the hope that consumers will be fooled and overlook small fees altogether can only backfire. Previous work, in contrast, focused on the mistakes that people make when processing multiple prices for one transaction.... View Details

Keywords: by Sean Silverthorne; Retail

10 Feb 2021
Blog Post

HBS Virtual Treks: How Student Clubs are Adapting to the New Normal

expectations that the trek would be a major opportunity in their recruiting process posed a challenge to board members. How would we organize a virtual trek that match the impact and quality of the in-person experience? In addition to... View Details

02 Oct 2018
First Look

New Research and Ideas, October 2, 2018

innovation processes could be a major blind spot and a potential liability. Fewer than one-third (30%) of respondents see innovation as one of the top three challenges their company faces in achieving its strategic objectives, and just... View Details

Keywords: Dina Gerdeman

Publications