Personal and Laundry Services - Publications - Faculty & Research

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Women at HBS - Alumni

HBS alumni with tools to enhance their professional skills. Baker for Business – This three-tiered service (self-service; assisted search; and fee-based research services) combines the talent View Details

September 2019 (Revised September 2019)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock

In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details

Citation

Educators

Purchase

20 Feb 2017
Research & Ideas

Having No Life is the New Aspirational Lifestyle

an aspirational lifestyle. “The new conspicuous consumption is about saying, I am the scarce resource, and therefore I am valuable” The finding suggests a new way for marketers to sell their products and... View Details

Keywords: by Michael Blanding

25 Jul 2005
Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

department of a professional services firm: "I really care about the skills and expertise you bring to the table. If you're a nice person on top of that, that's simply a... View Details

Keywords: by Tiziana Casciaro & Miguel Sousa Lobo

08 Mar 2019
Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

should systematically work with community groups and local leaders so they feel intense personal and tangible stakes in the proposal. Detailed preliminary discussions with... View Details

Keywords: by James K. Sebenius; Real Estate; Construction

27 Jun 2019
Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

with their partners. For example, one person said, "When we kiss, we do it in threes. Not sure why this started, but after 22 years, it feels really weird if it is not in threes." Norton notes, "This is their own thing, something other... View Details

Keywords: by Dina Gerdeman

10 Mar 2009
First Look

First Look: March 10, 2009

decision to launch a hedge fund in India, and the first years of the venture. It also profiles Nirva Patel and describes how they met, married, and managed the transition to a... View Details

Keywords: Martha Lagace

Web

C. Roland Christensen - Christensen Center for Teaching & Learning

Roland Christensen’s commitment to ideas and his personal interest in me were the reasons I considered an academic career and developed a passion for research,” said Porter.... View Details

01 Sep 2023
News

Made in Italy

vast bulk dating from 1400 to 1600. The collection sheds light on the business and personal activities of six generations of one branch of Florence’s renowned Medici family, whose wealth was derived... View Details

Keywords: April White

19 Apr 2004
Research & Ideas

Birth of the American Salesman

provided political and religious groups with a way to compete against their rivals for followers. Moreover, with more fluid class boundaries than in European countries, the skills of salesmanship, especially beginning in the late... View Details

Keywords: by Laura Linard

14 Feb 2022
Blog Post

Celebrating Love @ HBS in 2022

home-made steak dinner. As nervous as I was about searing the meat just right, I was far more fascinated by Weston’s tales of service and dreams for the future. Here was a man of charisma View Details

26 Mar 2006
Research & Ideas

The Office of Strategy Management

positive effects are being most keenly felt in the organizations we cite in our article—the Army, Chrysler Group, and Canadian Blood Services since they are the earliest adopters. As the concept of the OSM... View Details

Keywords: by Martha Lagace

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

required course Leadership and Corporate Accountability includes personal development exercises. Students discuss examples from their own past when they failed to rise to a moral challenge, as well as... View Details

Keywords: by Martha Lagace; Education

Profile

Brandon Tieu

case method does a standout job of producing the laundry list of pros and cons inherent in different business decisions, engaging with peers from diverse backgrounds challenges us to over-weigh or... View Details

09 Aug 2011
First Look

First Look: August 9

PublicationsWhat to Ask the Person in the Mirror: Critical Questions for Becoming a More Effective Leader and Reaching Your Potential Author:Robert Steven Kaplan Publication:Harvard Business Publishing,... View Details

Keywords: Sean Silverthorne

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

of Hello Alfred innovated upon the TaskRabbit model by outsourcing the management of TaskRabbit workers to personally assigned butlers, or “Al- freds.” For users, the presence of a butler on the scene allowed for a more trustworthy View Details

Keywords: by Danielle Kost; Service; Service; Service; Service

Web

Online Leadership Principles Course | HBS Online

Ferry does not provide services to individuals in Cuba, Iran, North Korea, Russia, and Syria. If you take Leadership Principles from any of these countries, you won't be able to complete the ESCI or View Details

01 Jun 2023
News

Buy Big, Sell Small

tolerance for risk and responsibility, Shruti returned to India and jumped into entrepreneurship “head first, feet next.” With a startup team, she began fine-tuning plans to launch a digital platform to help... View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

end up taking jobs because the jobs are the popular choice and not because they are excited by the people with whom they will be spending time or the products or services with which they will be working. For... View Details

Keywords: by Linda Hill

12 Jun 2012
First Look

First Look: June 12

Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver... View Details