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  • March 2016 (Revised May 2018)
  • Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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Technology & Operations Management Awards & Honors - Faculty & Research

Practical Implications Award from the Organizational Behavior Division of the Academy of Management for her paper with Melissa Valentine, "Team Scaffolds: How Minimal In-Group Structures Support Fast-Paced... View Details
  • 12 Oct 2011
  • First Look

First Look: October 12

2011) Abstract Organizational culture-the shared assumptions, values, and behaviors that determine "how we do things around here"-can be measured and shaped. In organizations with large numbers of... View Details
Keywords: Sean Silverthorne
  • Web

Tsedal Neeley | About

Tsedal Neeley Senior Associate Dean for Faculty Development and Research Unit Organizational Behavior Contact Phone Bio Tsedal Neeley is the Naylor Fitzhugh Professor of Business Administration, Senior... View Details
  • 11 Jan 2022
  • Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

verbally recognizing how employees feel, particularly when they are sad, upset, or angry, helps coworkers form a much deeper connection. The team’s paper, Emotional Acknowledgement: How Verbalizing Others’ Emotions Fosters Interpersonal Trust, was recently published in... View Details
Keywords: by Pamela Reynolds

    W. Earl Sasser

    Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

    Keywords: airline; automotive; banking; broadcasting; communications; construction; credit card; education industry; entertainment; fast food; hotels ＆ motels; insurance industry; marketing industry; oil ＆ gas; restaurant; retailing; service industry; sports; tourism; transportation
    • 30 Mar 2003
    • Research & Ideas

    The Future of IT Consulting

    say, a product firm. Consequently, a product firm may not be attractive to various knowledge workers who prefer to work in the consulting environment. A fourth driver is the demand for process and behavior change that IT implementation... View Details
    Keywords: by Sarah Jane Johnston; Consulting
    • 13 Apr 2011
    • Working Paper Summaries

    The ‘IKEA Effect’: When Labor Leads to Love

    Keywords: by Michael I. Norton, Daniel Mochon & Dan Ariely; Consumer Products
    • Web

    Rafaella Sadun | About

    Digital Reskilling Lab. Her research focuses on managerial and organizational drivers of productivity and growth in corporations and the public sector. She co-founded several large-scale projects to measure management practices and... View Details
    • 29 Nov 2021
    • Research & Ideas

    How Bonuses Get Employees to Choose Work Over Family

    results are outlined in a May article published in Organizational Behavior and Human Decision Processes called Are They Useful? The Effects of Performance Incentives on the Prioritization of Work Versus... View Details
    Keywords: by Rachel Kim Raczka
    • 14 Mar 2017
    • First Look

    First Look at New Research, March 14

    the chances of meaningful behavior change. The results were clear: Merely liking a brand neither increases purchasing nor spurs friends to purchase more. Supporting likes with branded content, however, can prompt meaningful View Details
    Keywords: Sean Silverthorne
    • February 2001 (Revised September 2005)
    • Case

    Howard Schultz and Starbucks Coffee Company

    By: Nancy F. Koehn
    Investigates the entrepreneur's strategic initiatives to develop a mass market for specialty coffee in the 1980s and 1990s. These initiatives included the development of premium products, rapid expansion of company-owned stores--each with attractive retail environments... View Details
    Keywords: Entrepreneurship; Groups and Teams; Brands and Branding; Growth Management; Employee Relationship Management; Consumer Behavior; Organizational Design; Leadership Style; Customer Relationship Management; Competitive Advantage; Vertical Integration; Food and Beverage Industry
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    From C-Suite to CEO - Alumni

    companies most interesting to you. Inform your friends, classmates, and colleagues at a similar level of your interest in a CEO role and ask that they recommend you if they are contacted by Executive Search Firms. Referrals are the preferred way in. Seek out CEOs,... View Details
    • 06 Jan 2016
    • What Do You Think?

    Why Do Leaders Get Their Timing Wrong?

    averted pollution laws in many countries over a ten-year period. The second involves Zappos’ sudden initiative to eliminate all but one manager, the CEO. The two examples share at least one thing in common: they both involve changing View Details
    Keywords: by James Heskett; Auto; Fashion
    • 22 Nov 2016
    • First Look

    November 22, 2016

    employer that presents itself as valuing diversity, minority job applicants engage in relatively little résumé whitening and thus submit more racially transparent résumés. Yet our audit study of how employers respond to whitened and unwhitened résumés shows that View Details
    Keywords: Sean Silverthorne
    • 01 Mar 2024
    • News

    Alumni and Faculty Books and Podcasts

    pervasive and least-understood fail point that threatens to kneecap even the best-laid scaling plan: organizational friction. Bier reveals why organizational frictions take hold as you grow and how they slow... View Details
    Keywords: Publishing Industries (except Internet); Information
    • Web

    Negotiation, Organizations & Markets Awards & Honors - Faculty & Research

    MBA Professor of the Year by Poets & Quants, in 2020. 2019 Max H. Bazerman : Winner of the 2019 Lifetime Achievement Award from the Organizational Behavior Division of the Academy of Management. Francesca... View Details
    • Profile

    Charlotte MacDonald

    cases. "You're surrounded by such a capable, diverse group. I came in with a bit of imposter syndrome, but after the first six months or so I understood what I can contribute, what I do bring to the table." "My personal favorite class is Leadership &... View Details
    Keywords: Consulting
    • 06 Jan 2014
    • Research & Ideas

    Technology Re-Emergence: Creating New Value for Old Innovations

    seemingly archaic products including the fountain pen and the vinyl record. "What this research suggests is that it is possible to prolong the life of some technologies, along with the organizations and communities that support them," says Raffaelli, an... View Details
    Keywords: by Carmen Nobel; Apparel & Accessories; Technology; Consumer Products
    • Web

    Strategy Execution Online Course | HBS Online

    Optimization Tool, which helps design high-performance jobs that enhance a team’s ability to execute critical responsibilities Foster successful strategy execution by establishing an environment that communicates which opportunities and View Details