Online Operations - Publications - Faculty & Research

15 Aug 2019
Blog Post

Stan Chang: “A Guided Experience into the World of Entrepreneurship”

best program for me.” Stan had already gained an impressive amount of experience at Microsoft where he worked on operating systems and with online payments technology, responsibilities that “shaped my view... View Details

Keywords: Technology; Entrepreneurship

12 Mar 2019
First Look

New Research and Ideas, March 12, 2019

place aversion in queues and its implications for customer experiences and behaviors, as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online... View Details

Keywords: Dina Gerdeman

01 Sep 2018
News

The True Value of a Tweet

much more easily do A/B testing and even more sophisticated tests to try to get at these questions—of online and offline behaviors—than you could in the past. It’s also just fun for us as experimentalists to try to come up with ingenious... View Details

Keywords: Jen McFarland Flint

23 Apr 2018
News

Sowing the Seeds of Leadership

The online bio of EARTH University’s new president Arturo Condo (DBA 2000) describes him as “Ecuadorian by birth, Latin American by heart.” Condo, a distinguished scholar and author, and the former president of INCAE, followed both his... View Details

Keywords: Deborah Blagg

01 Mar 2017
News

Lego Stays on Script

of approximately $4.52 billion (five times greater than that of its nearest competitor, Fisher Price), and the company has been hailed as a growth champion. Hear more from company cochairman Jørgen Vig Knudstorp on how Lego balances novelty and familiarity. For more... View Details

Keywords: Julia Hanna

10 Aug 2022
News

Generosity Multiplied

not running the wildly successful recruitment firm, Reed is deeply involved with the Big Give, an innovative match-funding platform that hosts online fundraising appeals for charities. By engaging philanthropists and companies to match... View Details

Keywords: Margie Kelley

01 Jun 2016
News

How Do I Get Your Job?

Even though at the time these things seem like the worst thing ever, they really made us a stronger company. + ONLINE web-only content OW: How did your aha moment come about? Was it an active process of brainstorming or something that... View Details

Keywords: April White

03 Nov 2022
Blog Post

Introducing the Creating Emerging Markets Sustainability Series

Markets project? As the largest online database of academic interviews with renowned and longstanding business leaders from emerging markets in Africa, Asia, Latin America and the Middle East, the Creating Emerging Markets project... View Details

08 Dec 2009
First Look

First Look: Dec. 8

quest for the Next Big Thing. The problem with corporate entrepreneurship, of course, has been that the entrepreneur must deal with the challenges of securing resources and support within an organization focused on operations that are... View Details

Keywords: Martha Lagace

29 Oct 2021
Blog Post

Helping Women in Mexico to Live Fulfilled and Healthy Lives

Giovanna Abramo (MBA 2022) spent the last three years prior to HBS working at Bain & Company in Mexico City where she worked on performance improvement, strategy, and operational model redesign projects across industries like consumer... View Details

01 Sep 2016
News

How I Got to Google

create the elective course Product Management 101. Update: A former business operations intern at the software company Autodesk, Soheili recently landed a product manager job at design firm Homepolish. SS: What are the characteristics of... View Details

Keywords: Julia Hanna

01 Jun 2003
News

Books

how artists work will have an advantage over those who don’t.” Artful Making is the product of an unlikely intellectual collaboration. Austin, a former technology implementation manager at Ford, is an assistant professor at HBS who teaches Technology and View Details

Keywords: Deborah Blagg; Laura Singleton; Donald; Sull; Henry; Chesbrough; Rob; Austin; Leslie; Perlow; Publishing Industries (except Internet); Information

25 Mar 2014
First Look

First Look: March 25

process that has led to many successful product launches, but are there areas of customer need that are undervalued by the traditional process? A novel online customer analysis approach suggests untapped opportunities for innovation, but... View Details

Keywords: Sean Silverthorne

01 Sep 2016
News

The Taxi Wars of Jakarta

Grab now operates in six Southeast Asian countries and has raised more than $700 million to date, with another funding round underway. In Indonesia, Grab took an early lead on Uber in part because the service let passengers pay with cash.... View Details

Keywords: Jeffrey Hutton; Illustrations by Josh Cochran

01 Dec 2013
News

Curing Health Care

professional network for physicians.) Each year, Rock Health selects about 20 companies from thousands of applications to receive backing in the form of funding (grants up to $20,000 or convertible notes of $100,000) and services (office space, View Details

Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services

15 Nov 2020
News

Global Outposts Expand HBS’s Intellectual Footprint

(Robbie Brozin), marketing (Peter Vundla), and beauty (Ian Fuhr) industries. Asia-Pacific Research Center The Asia-Pacific Research Center helped produce the case “Sercomm: Operating in China Amid COVID-19 and Beyond” by Prithwiraj... View Details

29 Jan 2021
News

Holding Business to Account

shareholders, to sever ties with the team. For many businesses, the protests had underscored the case for racial equity, and the companies finally heeded their investors’ call. FedEx threatened to remove its name from the stadium, and Nike stopped stocking the team’s... View Details

05 Jul 2011
First Look

First Look: July 5

Working PapersTo Groupon or Not to Groupon: The Profitability of Deep Discounts Authors:Benjamin Edelman, Sonia Jaffe, and Scott Duke Kominers Abstract We examine the profitability and implications of online discount vouchers, a new... View Details