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  • 03 Aug 2010
  • First Look

First Look: August 3

paradigm from within which they are generated, a truly new model of performance would require a new paradigm of performance. Our new model of performance (a part of our new paradigm of performance), rather than adding more explanations for why View Details
Keywords: Martha Lagace
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

to divert search for an information intermediary who enables buyers (consumers) to search affiliated sellers (stores). We identify two original motives for diverting search (i.e., inducing consumers to search more than they would like):... View Details
Keywords: Sean Silverthorne
  • 14 Mar 2017
  • First Look

First Look at New Research, March 14

series of experiments, the researchers tested four increasingly interactive ways in which Facebook might affect customers’ behavior. First, they explored whether liking a brand—passively following it—makes people more likely to purchase... View Details
Keywords: Sean Silverthorne
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

resolution to the rapidly escalating customer situation that motivated his trip, he finds himself facing distributed work, global collaboration, conflict, and management issues that are threatening to unravel his team. Purchase this case:... View Details
Keywords: Sean Silverthorne
  • 14 Feb 2012
  • First Look

First Look: February 14

Dissonance Authors:R. Barkan, S. Ayal, F. Gino, and D. Ariely Publication:Journal of Experimental Psychology: General (forthcoming) Abstract Six studies demonstrate the "pot calling the kettle black" phenomenon whereby people... View Details
Keywords: Carmen Nobel
  • 29 Apr 2014
  • First Look

First Look: April 29

negative trend. For example, to welcome people back to its stores, J.C. Penney ran deep discount sales for Mother's Day and Veterans Day. By November 2013 the retail stores posted positive sales comparisons year over year, the first time... View Details
Keywords: Sean Silverthorne
  • 09 Nov 2010
  • First Look

First Look: November 9, 2010

These People Is Your Future CEO? Authors:Boris Groysberg, Andrew Hill, and Toby Johnson Publication:Business Review 88, no. 11 (November 2010) Abstract Americans have long believed that U.S. military officers—trained for high-stakes... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

regret relaxes self-control and motivates consumers to counteract their righteousness. A series of five studies demonstrates the effect of self-control regrets on real choices and actual shopping behavior. The findings indicate that... View Details
Keywords: Martha Lagace
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

search affiliated sellers (stores). There are three motives for diverting search (i.e., inducing consumers to search more than they would like): 1) trading off higher total consumer traffic for higher revenues per consumer visit, 2)... View Details
Keywords: Martha Lagace
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