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  • All HBS Web  (1,483)
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Show Results For

  • All HBS Web  (1,483)
    • People  (1)
    • News  (274)
    • Research  (943)
    • Events  (19)
    • Multimedia  (6)
  • Faculty Publications  (771)
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  • Portrait Project

Ryan Yu

In my dad’s paper factory in Malabon City, Philippines, I spent hours being chased by dinosaurs. I took a cardboard box, taped on an old clock, flipped an hourglass, pulled a plastic lever, and went back in time. Stationed beside a giant... View Details
  • 18 Apr 2000
  • Research & Ideas

Learning in Action

emerged as obviously superior, so a fourth team was formed to draw from the best elements of the three original simulations, rearranging Cardboard City a final time. It resulted in a compact, tightly focused factory and well-positioned... View Details
Keywords: by David A. Garvin
  • Web

Globalization - Faculty & Research

company for the future. Keywords: Turnaround ; Artificial Intelligence ; Semiconductors ; Change Management ; Transformation ; Decision Making ; Globalized Markets and Industries ; Government and Politics ;... View Details
  • 28 Apr 2003
  • Research & Ideas

Supply Chain Risk: Deal With It

Back in the early 1990s, managers of U.S. companies were justifiably proud of the well-oiled machines they'd made of their supply chains. Over the previous fifteen to twenty years, they'd wrung costs from the mechanisms View Details
Keywords: by David Stauffer
  • 13 May 2022
  • Research & Ideas

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

Corporate scandals often follow a pattern: Whether it’s Theranos and its fraudulent blood testing technology, Wells Fargo and its fake financial accounts, or Volkswagen and its... View Details
Keywords: by Michael Blanding; Technology
  • 07 Aug 2013
  • What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

contradictory to sound judgment. It only emphasizes it . Judgment is an encapsulation of all those elements data, facts, processes, etc that go into decisions from which we have learned in the past." Joe Schmid said: "Our education View Details
Keywords: by James Heskett
  • Web

Data Practices - Research Computing Services

Data Practices Data Tips & Toolkits RCS has compiled an array of packages and tools that can help you with your data wrangling, web scraping, and statistical analysis, among others. Below is a selected list... View Details
  • 27 Sep 2021
  • Blog Post

Working to Change the Food System

living in San Francisco working at a data science startup as a product manager. I have always gravitated toward technology and science throughout my life, and machine learning,... View Details
  • 01 Dec 2022
  • News

Action Plan: To the Letter

marketplace differently. Monotype got its name from the Lanston Monotype Machine Company, a printing machine manufacturer and type foundry in Philadelphia, established in 1887.... View Details
Keywords: April White; design; typography; change management; leadership; Special Design Services; Professional Services
  • 01 Jun 2024
  • News

Leveraging Generative AI

Four decades after HBS became the first business school in the country to require the use of personal computers in the MBA Program, the School is undergoing a different kind of technological transformation, one that leverages generative artificial intelligence (GenAI)... View Details
Keywords: Jennifer Gillespie
  • 01 Jun 2023
  • News

From Big Pharma to Startup

diagnosis and treatment with genomic sequencing and machine learning to solve antibiotic resistance Nix—develops biosensors that analyze electrochemical biomarkers to deliver... View Details
Keywords: April White
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

bucket and in a little over three years all your current customers might be gone,” says Gupta, the Edward W. Carter Professor of Business Administration at Harvard Business School. For that reason, many companies have a program to... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • 01 Mar 2024
  • News

The Internet's Next Frontier

While the Crypto, Fintech, and Web3 Lab—one of 13 labs contained within Harvard’s Digital Data Design Institute—might not have the Bunsen burners and test tubes found in science and engineering labs, it does share a philosophical construct: it is a sandbox—an... View Details
Keywords: Jennifer Gillespie
  • Web

Connecting Remotely to WRDS on Windows - Research Computing Services

information you use to log in on the WRDS website) on hand Know whether your machine is 64bit or 32-bit. You can check by typing “Control Panel” in the Start menu. From there, go to “System and Security”,... View Details
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Renewable Generation and Energy Storage Investments” with Simone Marinesi, and Serguei Netessine. Himabindu Lakkaraju : Honorable Mention for the Workshop on Trustworthy and... View Details
  • February 1994
  • Case

Xerox Corp.: The Customer Satisfaction Program (A)

A rewritten version of an earlier case, Xerox Corp.: The Customer Satisfaction Program. Does not provide an update and no new content is added. The new (A) and (B) case structure merely isolates the service guarantee issue. View Details
Keywords: Machinery and Machining; Customer Satisfaction
Citation
Educators
Purchase
Related
Menezes, Melvyn A. "Xerox Corp.: The Customer Satisfaction Program (A)." Harvard Business School Case 594-109, February 1994.
  • Web

Software Tools - Research Computing Services

below: Git and GitHub Julia Jupyter Notebooks Machine Learning frameworks (Tensorflow, PyTorch, Keras, OpenCV) R and Python Rclone to sync files to/from cloud storage services... View Details
  • Web

Invention of the Polarizer - Edwin H. Land & Polaroid | Harvard Business School

several years Land and Wheelwright set up operations at various locations in the Boston area where they continued to expand their laboratory and manufacturing facilities to design View Details
  • August 2001
  • Case

Finnigan Corporation

By: Carliss Y. Baldwin and Barbara Feinberg
Finnigan Corp., headquartered in San Jose, CA, was the world's leading producer of mass spectrometers, holding a 45% market share of instruments used for chemical analysis in pharmaceutical product development, environmental testing, genetic testing, and other... View Details
Keywords: Business Exit or Shutdown; Financial Crisis; Machinery and Machining; Technology Industry; San Jose
Citation
Find at Harvard
Related
Baldwin, Carliss Y., and Barbara Feinberg. "Finnigan Corporation." Harvard Business School Case 902-045, August 2001.
  • Web

Tsedal Neeley | About

the "30% rule" outlining the minimum technology and change capabilities needed to succeed in a future driven by machine learning and AI. Remote Work Revolution: Succeeding from... View Details
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