Publications

Web

Podcast - Business & Environment

explaining how Dryad’s solar-powered sensors and mesh networks detect wildfires at their inception and transmit real-time alerts to their customers. He also discusses the technical challenges of embedding machine View Details

Web

Stories

world-class art center in New Haven, Connecticut—and developing an impact model for transforming communities Forward Thinking Forward Thinking The Race for National Security Launches into Orbit 07 May 2025 HBS Alumni News Scaling New... View Details

Program

Leading Global Businesses

program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will... View Details

Web

Value-Based Health Care - Institute For Strategy And Competitiveness

Measure Outcomes & Cost for Every Patient Outcomes and cost are measured for every patient. Aligning Reimbursement with Value Reimbursement models that reward both better outcomes and efficiency of care, such as bundled payments. Systems... View Details

Program

Aligning Strategy and Sales

Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your View Details

December 2018
Case

Bata versus Relaxo—Analyzing Performance

By: Suraj Srinivasan, Iris Leung and Quinn Pitcher

Set in 2016, “Bata India versus Relaxo—Analyzing Performance” compares the strategies and financial performance of two Indian footwear companies. Bata India had long been the market leader in footwear in India, but its leading market position was being challenged by... View Details

Keywords: Finance; Strategy; Operations; Performance Evaluation; Financial Statements; Analysis; Apparel and Accessories Industry

2017
Book

Entering StartUpLand: An Essential Guide to Finding the Right Job

By: Jeffrey J. Bussgang

Many professionals aspire to work for startups. Executives from large companies view them as models to help them adapt to today's dynamic innovation economy, while freshly minted MBAs see magic in founding something new. Yes, startups look magical, but they can also be... View Details

Keywords: Business Startups; Managerial Roles; Job Search

Find at Harvard

2021
Working Paper

CRM and AI in Time of Crisis

By: Michelle Y. Lu and Navid Mojir

A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details

Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning

SSRN

Read Now

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

patients as they see fit. A new Harvard Business School case study explores Buurtzorg’s decentralized model in depth, with lessons for institutions struggling with morale and productivity. Buurtzorg’s approach has yielded patient... View Details

Keywords: by Annelena Lobb; Health

Web

Students on the Job Market - Doctoral

interventions. Unlike traditional multi-task learning methods that build separate models for each intervention, IRL uses a unified prediction model across past experiments to... View Details

Web

Giving - Alumni

MBA students receive need-based financial aid Learn how you can support students 3,200+ Student and alumni ventures supported by the Harvard Innovation Labs Learn about the Harvard Innovation Labs 27 %... View Details

28 Apr 2015
First Look

First Look: April 28

"by the numbers." We discuss relational incentive contracts that use informal weights on formal performance measures. More importantly, we suggest how formal measures can be used in new models of informal management. We also... View Details

Keywords: Sean Silverthorne

Web

Creating Emerging Markets

Knowledge What Machine Learning Teaches Us about CEO Leadership Style Featured Videos Creating Emerging Markets Doing Good By Doing Business - Creating Emerging Markets Overcoming institutional voids to... View Details

January 2025
Technical Note

AI vs Human: Analyzing Acceptable Error Rates Using the Confusion Matrix

By: Tsedal Neeley and Tim Englehart

This technical note introduces the confusion matrix as a foundational tool in artificial intelligence (AI) and large language models (LLMs) for assessing the performance of classification models, focusing on their reliability for decision-making. A confusion matrix... View Details

Keywords: Reliability; Confusion Matrix; AI and Machine Learning; Decision Making; Measurement and Metrics; Performance

September 2024
Background Note

Copyright and Fair Use

By: David B. Yoffie

The U.S. Copyright Office defines a copyright as “a type of intellectual property that protects original works of authorship as soon as an author fixes the work in a tangible form of expression.” Two core principles of copyright are originality and fixation. A work is... View Details

Keywords: AI and Machine Learning; Copyright; Lawsuits and Litigation; United States

16 Jul 2018
Research & Ideas

Kids of Working Moms Grow into Happy Adults

multiple demands—a job, a family, a household—you see that it can work. Everything we know about role models and social learning suggests that children are actively picking up life skills from the adults... View Details

Keywords: by Dina Gerdeman

April 2023
Article

On the Privacy Risks of Algorithmic Recourse

By: Martin Pawelczyk, Himabindu Lakkaraju and Seth Neel

As predictive models are increasingly being employed to make consequential decisions, there is a growing emphasis on developing techniques that can provide algorithmic recourse to affected individuals. While such recourses can be immensely beneficial to affected... View Details

Keywords: Recourse; Privacy Threats; AI and Machine Learning; Information