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  • 09 Nov 2009
  • Research & Ideas

Come Fly with Me: A History of Airline Leadership

evolution of the industry through the introduction of key service elements like flight attendants, in-flight meals, and loyalty programs. Each of these service elements, which are common today, was... View Details
Keywords: by Sarah Jane Gilbert; Air Transportation
  • 01 Sep 2018
  • News

A Growing Array of Engagement Opportunities

Last spring, for example, hundreds of graduates engaged with MBA students as part of the first-year capstone experience and many were involved with the new January-term Short Intensive Programs(SIPs) offered to all MBAs. Alumni around the... View Details
  • 26 Apr 2012
  • Working Paper Summaries

What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews

Keywords: by Loretti I. Dobrescu, Michael Luca & Alberto Motta; Information; Publishing
  • 25 Apr 2023
  • Op-Ed

How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model

information technology to directly match consumer demand to dispersed production by a collection of factories in China. This method of reaching customers should inspire any business that provides products or View Details
Keywords: by John Deighton; Fashion; Retail; Consumer Products
  • June 2025
  • Article

Riding the Passion Wave or Fighting to Stay Afloat? A Theory of Differentiated Passion Contagion

By: Emma Frank, Kai Krautter, Wen Wu and Jon M. Jachimowicz
Prior research suggests that employees benefit from highly passionate teammates because passion spreads easily from one employee to the next. We develop theory to propose that life in high-passion teams may not be as uniformly advantageous as previously assumed. We... View Details
Keywords: Passion; Emotional Contagion; Emotions; Groups and Teams; Employees; Power and Influence; Performance Improvement
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  • 17 Mar 2008
  • Research & Ideas

The Lessons of Business History: A Handbook

sociology, and history who want to know about the latest research in business history, as well as to a wider audience beyond academia, including practitioners, who are... View Details
Keywords: by Sean Silverthorne
  • 05 May 2016
  • Blog Post

Being a Student Mom at HBS

tricks on things like childcare and lactation rooms on campus) we could help future generations of moms at HBS. My classmates and I wanted to institutionalize motherhood at HBS as students.  In pursuit of this effort we created View Details
  • 25 Feb 2020
  • News

Why Layoffs are a Losing Strategy

practice and Joseph L. Rice III Faculty Fellow. It wasn’t until the idea of “lean” corporations came into vogue that companies began to treat employees as just another resource to be allocated as needed. In... View Details
Keywords: April White; Telecommunications; Information
  • 15 Sep 2020
  • News

How To Make Diversity a Reality

to that? Because there's still a gap in terms of getting those results at scale. Willie: I think that's window dressing and lip service. Chief diversity officers are set up as people who are trying to solve... View Details
  • 11 Mar 2008
  • Working Paper Summaries

Finding Missing Markets (and a disturbing epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya

Keywords: by Nava Ashraf, Xavier Giné & Dean Karlan; Food & Beverage
  • 01 Dec 1998
  • News

A Journey to Leadership: Luke O'Neill

Some of the best entrepreneurial ventures begin with a small revelation. For Luke O'Neill (MBA '95), the founder of a unique alternative high school in Massachusetts, that revelation came from an... View Details
Keywords: Deborah Blagg
  • 29 Apr 2009
  • Working Paper Summaries

Female Empowerment: Impact of a Commitment Savings Product in the Philippines

Keywords: by Nava Ashraf, Dean Karlan & Wesley Yin; Financial Services
  • 25 Aug 2022
  • News

A New Platform for Alumni Engagement

panel discussing AI in financial services. “My objective as a founder of an AI-driven company was to ground how we actually use it,” says Salas. “I wanted to give concrete examples of how AI is enabling us... View Details
Keywords: April White
  • 12 May 2016
  • News

Food Rescue Is on a Mission

Lawrence University professor at HBS, for the idea that an enterprise can create value that can serve a social cause as well as a business... View Details
Keywords: Jill Radsken
  • September 2000
  • Case

Quokka Sports

By: Stephen P. Bradley, Thomas R. Eisenmann, Stephanie Mason Ogborne and Julie C. Toscano
Quokka Sports is an example of one of the new broadband services focused in total immersion sports. Quokka faces two issues: 1) the broadband infrastructure is emerging slowly so the type of services offered needs to be decided on. 2) Quokka faces an explosion of... View Details
Keywords: Digital Marketing; Decisions; Information Publishing; Infrastructure; Competition; Web Services Industry; Web Services Industry
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  • 01 Dec 2009
  • Working Paper Summaries

Modeling a Paradigm Shift: From Producer Innovation to User and Open Collaborative Innovation

Keywords: by Carliss Y. Baldwin & Eric von Hippel
  • Article

Visualizing and Measuring Software Portfolio Architecture: A Power Utility Case

By: Robert Lagerström, Carliss Y. Baldwin and Alan MacCormack
In this paper, we test a Design Structure Matrix (DSM) based method for visualizing and measuring software portfolio architectures. Our data is drawn from a power utility company, comprising 192 software applications with 614 dependencies between them. We show that the... View Details
Keywords: Applications and Software; Infrastructure; Utilities Industry
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  • 20 Apr 2020
  • Blog Post

Introducing LivelyHood, A Volunteer Nonprofit Founded in Response to COVID-19

service. We’ve been in talks with the city government, and are also working with a local community health center to develop a pilot as a referred... View Details
  • 21 Oct 2015
  • Research & Ideas

How to Predict if a New Business Idea is Any Good

nightly fee. Of course, now we know the idea as Airbnb, a $10 billion business with 1.5 million listings around the world. But back then it must have seemed crazy. The liability issues alone seemed... View Details
Keywords: by Michael Blanding; Financial Services; Financial Services
  • 17 Nov 2020
  • In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

American retailers are heading into a holiday shopping season unlike any other as the spiraling COVID-pandemic and limp economy threaten consumer spending. We asked Harvard Business School faculty members—in... View Details
Keywords: by Danielle Kost; Retail