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  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

investigating the effects of psychological safety on process improvement in a number of hospital intensive care units. One future research goal is to study multiple voice episodes for a given individual, so we can disentangle what part of... View Details
Keywords: by Sarah Jane Gilbert
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

explored in this paper. Restructuring Within an Academic Health Center to Support Quality and Safety: The Development of the Center for Quality and Safety at the Massachusetts General Hospital Authors:Richard Bohmer, Jonathan David Bloom,... View Details
Keywords: Martha Lagace
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

shape standards, and promoting modularity. An Empirical Study of System Improvement by Frontline Employees in Hospital Units Author:A. L. Tucker Periodical:Manufacturing & Service Operations Management 9, no. 4 (fall 2007): 492-505... View Details
Keywords: Martha Lagace
  • 05 Nov 2013
  • First Look

First Look: November 5

the waiting time to enter the ED increased by 26 minutes. We do not find any indications of improved performance on clinical metrics, with no statistical change in the number of admissions to the hospital or readmissions to the ED within... View Details
Keywords: Sean Silverthorne
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

ideas and approaches that promote growth. Employees can become inspired with their understanding of how their organization creates value and intends to be a healthy, growing entity. For example, at Duke Children's Hospital Dr. Jon... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

gene therapy startup. It was spun out of The Children’s Hospital of Philadelphia (CHOP). The company had taken with it much of the intellectual property and talent that CHOP had developed and is considering an initial public offering. In... View Details
Keywords: by Sean Silverthorne
  • 26 May 2015
  • First Look

First Look: May 26

615-069 The I-PASS Patient Handoff Program In 2015, the I-PASS Patient Handoff Program Team, led by six pediatricians around the U.S., had to determine the best way to disseminate their program that had been proven to reduce communication errors in patient handoffs in... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2004
  • Research & Ideas

How Leaders Build Winning Streaks

to Washington Hospital Center as a pair. Jeffrey Lurie enticed Joe Banner to join him at the Philadelphia Eagles. Dusty Baker brought a cadre of coaches with him from the San Francisco Giants to the Chicago Cubs. One person may have the... View Details
Keywords: by Rosabeth Moss Kanter
  • 15 Dec 2015
  • First Look

December 15, 2015

payments—single payments that cover all the care for a patient’s medical condition or treatment over a specified timeframe—are increasingly being deployed to motivate the delivery of better patient outcomes at lower costs. Hoag Orthopedic Institute (HOI), a specialty... View Details
Keywords: Carmen Nobel
  • 04 Jun 2013
  • First Look

First Look: June 4

Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys, and it now... View Details
Keywords: Sean Silverthorne
  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

Historically, the hospital aggregated important resources for care, such as technology and an all-important nursing workforce, but it rarely designed care processes to meet the needs of specific patient groups. Given the increased... View Details
Keywords: by Martha Lagace; Health
  • 21 Feb 2012
  • First Look

First Look: Feb. 21

managed. Firms in developing countries, such as Brazil, China, and India tend to be poorly managed. American retail firms and hospitals are also well managed by international standards, although American schools are more poorly managed... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2012
  • First Look

First Look: January 10

are the best managed. Firms in developing countries, such as Brazil, China, and India, tend to be poorly managed. American retail firms and hospitals are also well managed by international standards, although American schools are more... View Details
Keywords: Sean Silverthorne
  • 30 Jul 2013
  • First Look

First Look: July 30

https://www.hbs.edu/faculty/Pages/download.aspx?name=kupor%20tormala%20norton%20rucker.pdf Working Papers An Empirical Study of the Spillover Effects of Workload on Patient Length of Stay By: Berry Jaeker, Jillian, and Anita Tucker Abstract—We use two years of inpatient... View Details
Keywords: Anna Secino
  • 31 Jan 2012
  • First Look

First Look: Jan. 31

hospital emergency room and focuses on the effects of a new organizational structure, which we call a team scaffold, on teaming effectiveness and performance outcomes. Using a hybrid research design that adapts and blends quantitative... View Details
Keywords: Sean Silverthorne & Carmen Nobel
  • 06 Mar 2012
  • First Look

First Look: March 6

healthcare organizations and asks that each set of financial information be matched with one of the following healthcare companies: a biotechnology firm, a community nursing company, a distributor (medical), a DME licensee and seller, a DME developer and seller, a home... View Details
Keywords: Sean Silverthorne
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

other domains, such as rail or hospital passenger flow. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55098 Bayesian Ensembles of Binary-Event Forecasts: When Is It Appropriate to Extremize or Anti-Extremize? By:... View Details
Keywords: Dina Gerdeman
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

https://cb.hbsp.harvard.edu/cbmp/product/317063-PDF-ENG Harvard Business School Case 816-075 Tenet Healthcare and Conifer Health Solutions This case explores the relationship between Tenet Healthcare, the third largest for-profit hospital... View Details
Keywords: Sean Silverthorne
  • 27 Aug 2013
  • First Look

First Look: August 27

expansion, and intrinsic business characteristics. The Indian models are all focused factories, but one is a hub and spoke model, with a hospital hub and ambulatory spokes, while the other offers only ambulatory services and is located on... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

policy makers can apply these key lessons, many, if not most, of the sagas of waste and disappointment that we have highlighted could be avoided. Entrepreneurs could find a more hospitable climate, and we would all benefit. Barriers to... View Details
Keywords: Martha Lagace

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