Publications

June 1998 (Revised August 2001)
Case

Wells Fargo Online Financial Services (A)

By: Robert S. Kaplan and Nicole Tempest

Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details

Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Banking Industry; Financial Services Industry

25 Sep 2017
Research & Ideas

Why Politics is Failing America, and What Business Can Do To Help

decades, the system may have worked better than ever for the constituencies that it was built to serve best: primary voters, donors, and lobbyists for special interests, including businesses. Unfortunately for the American public, most... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

Web

Helping and harnessing business to address society’s greatest challenges. | Institute for Business in Global Society

Hear more from Professor Debora Spar, Environmental Defense Fund President Fred Krupp, CEO & Co-Founder of Social Finance Tracy Palandjian, former Carnival CEO Arnold Donald, Professor George Serafeim, Professor Peter Tufano, and... View Details

November 1996 (Revised April 1999)
Case

United Way of Southeastern New England (UWSENE)

By: Robert S. Kaplan and Ellen L. Kaplan / RA

A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning objectives with day-to-day operations, and is able to translate its vision and strategy into objectives and... View Details

Keywords: Balanced Scorecard; Nonprofit Organizations; Governing and Advisory Boards; Strategy; United States

Web

Business Solutions for the Poor (Global and Local) - Course Catalog

backdrop for class discussions will be sectors such as youth development, housing, hunger, financial inclusion, and healthcare, both domestic as well as international. One of the main goals of the course... View Details

Web

Building and Sustaining a Successful Enterprise - Intensive - Course Catalog

HBS Course Catalog Building and Sustaining a Successful Enterprise - Intensive Course Number 1507 Baker Foundation Professor of Management Practice Willy Shih Spring; Q3; 1.5 credits 14 sessions Paper This short version of BSSE will focus... View Details

27 Jul 2012
News

How to Be Effective in the Global Economy and the Boardroom: CFOs Offer Lessons Learned on the Journey

01 Mar 2023
News

Clearing the Air

easiest place to get that carbon dioxide today is through bio-fermentation, but the long-term goal is to be able to extract carbon dioxide from industrial emission sources and through direct-air capture.... View Details

Keywords: April White and Dan Morrell; Illustrations by Richard Borge

01 Jun 2002
News

Profile: The Invisible Hand - Robert Massie and God's Green Earth

And what precisely should be the larger goal of society? “I have come to believe,” Massie has written, “that the true test of greatness for any group of people — be they a family, a community, or a nation —... View Details

Keywords: Garry Emmons; management; ethics

March 1988 (Revised January 1993)
Case

Richardson-Vicks--1985 (A)

Considers the predicament of Richardson-Vicks in 1985. After 80 years of growth and independence, the company is the object of takeover rumors. The objective is to determine why these difficulties have arisen and what, if anything, Richardson-Vicks can do about them. View Details

Keywords: Crisis Management; Acquisition

04 Feb 2022
Blog Post

Energy and Cleantech: Career Advice from the Career & Professional Development Office

regulation. That goal had almost fully materialized when the recession caused my post-law school employer to freeze hiring and rescind offers. I had to pivot. Luckily, I landed at HBS in a role working with... View Details

2008
Working Paper

The Artful Dodger: Answering the Wrong Question the Right Way

By: Todd Rogers and Michael I. Norton

What happens when people try to "dodge" a question they would rather not answer by answering a different question? In four online studies using paid participants, we show that listeners can fail to detect dodges when speakers answer similar—but objectively... View Details

Keywords: Communication Strategy; Interpersonal Communication; Judgments; Perception

Read Now

24 Jul 2018
News

How Amy Hood Won Back Wall Street and Helped Reboot Microsoft

Hood needed to correct missteps made on Ballmer’s watch. First up: the $9.5 billion Nokia deal. Less than a year after closing, it was foundering and had missed Hood’s initial forecast for sales and savings.... View Details

2010
Working Paper

Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector

By: Malcolm S. Salter

This paper describes how the gaming of society's rules by corporations contributes to the problem of institutional corruption in the world of business. "Gaming" in its various forms involves the use of technically legal means to subvert the intent of society's rules in... View Details

Keywords: Crime and Corruption; Civil Society or Community; Competitive Advantage; Earnings Management; Trust; Law; Performance; Investment Funds; Private Sector; Behavior; Relationships; Goals and Objectives

Read Now

January 2010 (Revised July 2011)
Case

Hindustan Unilever Limited

By: Thomas J. DeLong and Mona Srivastava

This case illustrates Hindustan Unilever Limited's conflict resolution and people development policies using a “leading from the middle” example. The story centers on the challenges faced by an HR manager at a factory who must meet organizational objectives while... View Details

Keywords: Employee Relationship Management; Labor Unions; Leadership; Goals and Objectives; Managerial Roles; Conflict Management; Food and Beverage Industry; India