Experiment Design - Publications - Faculty & Research

June 2017
Article

Creating Reciprocal Value Through Operational Transparency

By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay

We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details

Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya

Citation

Find at Harvard

01 Sep 2023
Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

benefiting patients and communities. She said, “My future professional aim is to develop experience and expertise at the intersection of medicine, policy, and management.” Mimi Sax. Mimi comes to HBS from the Bill & Melinda Gates... View Details

25 May 2010
First Look

First Look: May 25

minority shareholders fare poorly after listing. Parent firms often repurchase subsidiaries at large discounts to valuations at the time of listing and experience positive abnormal returns when repurchases are announced. Download the... View Details

Keywords: Martha Lagace

03 Oct 2005
Research & Ideas

The Truck Driver Who Reinvented Shipping

power of its own wheels. On the contrary, McLean saw several stackable trailers in the hull of the ship. The trailers would need to be constructed of heavy steel so that they could withstand rough seas and protect their contents. They would also have to be View Details

Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace

September 2017 (Revised December 2019)
Case

Miami Price: Bidding on an Iconic Transit-Oriented Development Site

By: Charles F. Wu, Aaron Stolear, Vitali Bourchtein and Sayiddah Fatima McCree

13th Floor-Adler, a partnership of 13th Floor Investments and Adler Group, was compiling a response to a Miami-Dade County Request for Proposal (RFP). The RFP's prize was the opportunity to develop a 7.5+/- acre parking lot, adjacent to a heavy-rail rapid transit... View Details

Keywords: Land Valuation; Real Estate Development; Real Estate; Land Markets; Land Investment; Property; Design; Valuation; Real Estate Industry; Miami

Citation

Educators

Purchase

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

first time. Get help—don’t try to figure it out yourself. You will spend more working hours than you ever imagined learning how to navigate people things while running your business, fundraising, etc. Hire a coach or find friends with management View Details

Keywords: by Julia Austin

09 Apr 2018
Sharpening Your Skills

The Dark Side of Performance Bonuses

changed how those loan officers perceived reality. The Most Powerful Workplace Motivator Money isn’t always the most powerful work motivator. In this field experiment participants were willing to pay money to be ranked higher. Why? How to... View Details

Keywords: by Sean Silverthorne

Web

Virtual Job Search Teams - Alumni

Careers Virtual Job Search Teams Careers Virtual Job Search Teams Ready to make a career change? Considering that next step? Don’t struggle alone. Use the structure of a Virtual Job Search Team facilitated by an HBS Career Coach designed... View Details

Web

Online Leadership Principles Course | HBS Online

Unleashing Capability Featured Exercises Explore the internal drivers of your motivations as a leader through the Personal Values Questionnaire self-assessment Video upload: Deepen your understanding of how others experience you as a... View Details

Web

Online Entrepreneurship & Innovation Courses | HBS Online

Negotiation Mastery What sets HBS Online apart? Our flexible, online programs are designed to bring the Harvard Business School classroom to you, and are built around three key characteristics: Real-World Cases Apply your learning through... View Details

12 May 2009
First Look

First Look: May 12, 2009

Negotiation Game simulates the experience negotiating the sale, purchase, or financing of a property. The class competes as either a lender, buyer, or one of two groups of sellers, Raleigh, North Carolina and Las Vegas, Nevada. This is... View Details

Keywords: Martha Lagace

Web

Online Business Essential Courses | HBS Online

3 Courses Credential of Readiness (CORe) Designed to help you achieve fluency in the language of business, CORe is a business fundamentals program that combines Business Analytics, Economics for Managers, and Financial Accounting with a... View Details

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

comparable to YouTube’s. TV distribution. The difference between an experience optimized for viewing on a small screen and one designed for sit-down watching is likely to be lost. The future of TikTok Early... View Details

Keywords: by John Deighton and Leora Kornfeld

Program

Public Education Leadership Project

designed for teams of eight participants who are responsible for urban school systems with at least 20,000 enrolled students. Read More The district's superintendent must always be among the eight team participants. Other members of the... View Details

01 Dec 2023
News

A Continuum of Innovation

technological aspects of business. They want to integrate the technical training and experience they have with a broader general management perspective to lead those businesses forward. I expect interest in these sectors to grow. How has... View Details

Keywords: Jennifer Gillespie

20 Oct 2023
News

Highlights from the Fall 2023 Alumni Board Meeting

On the evening of Wednesday, October 11, Alumni Board members joined with current HBS students in the Spangler Center for "A Conversation about Life Lessons", which was led by Leslie Perlow, the Konosuke Matsushita Professor of Leadership. This October, more than 75... View Details

30 Jun 2022
News

Scaling Hope

trained as a parent peer coach for families, is using his years of business experience to build the tools he wished had been available when his family was confronting addiction and is sharing his own View Details

29 Jul 2021
Blog Post

Exploring the Intersection of Business & Health Care: Summer Fellow Derek Soled (MD/MBA 2022)

designing interventions to increase vaccination levels for specific populations. I am helping reach vulnerable groups such as older immigrant adults, incarcerated adults, and home health workers, using focus groups and other market... View Details

28 May 2013
First Look

First Look: May 28

Publications 2006 Journal of Organization Design The Strategic Fitness Process: A Collaborative Action Research Method for Developing Organizational Prototypes and Dynamic Capabilities By: Beer, Michael Abstract—Organizations... View Details

Keywords: Sean Silverthorne

Web

Financial Aid - Alumni

of experiences and perspectives to the classroom and make it possible for recipients to pursue career paths based on interest and potential impact rather than student debt. A Tradition of Philanthropy Watch this 3-minute video to learn... View Details

Publications