Experience Goods - Publications - Faculty & Research

29 Oct 2000
Research & Ideas

The Entrepreneurial Venture: A Conversation

mediocrity is the desired outcome. Also, in America failure is acceptable. Learning from failure can be an important element of future success. These entrepreneurial values are not necessarily present to the same degree in other countries' cultures. Given your 25 years... View Details

Keywords: by Susan Young

12 Jul 2010
Research & Ideas

Rocket Science Retailing: A Practical Guide

with tools for identifying and solving these problems, engage their employees and suppliers in their improvement efforts. Q: Your book notes that typical stores experience staff turnover of 100 percent each year. How do you see successful... View Details

Keywords: by Martha Lagace; Retail; Auto

08 May 2007
First Look

First Look: May 8, 2007

experiment evoking a realistic context, that privacy concerns are indeed sensitive to the indirect consequences of information transmission. Download the paper: http://www.hbs.edu/research/pdf/07-075.pdf How Is Foreign Aid Spent? Evidence... View Details

Keywords: Martha Lagace

06 Apr 2015
Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

him fly at all. That discussion is a rare surfacing of an issue too often ignored—the problem of mental health in the workplace. “A very interesting question to ask is whether the tragedy will be good or bad for treatment and management... View Details

Keywords: by Michael Blanding; Health; Air Transportation

02 Apr 2014
What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

"new economy." Warren Buffett was telling us that we had not—that real assets, book value, and good brands still mattered—but many didn't believe him. Now questions are again arising about whether we are about to View Details

Keywords: by James Heskett; Service

01 Feb 2016
Research & Ideas

CEOs and Coaches: How Important is Organizational 'Fit?'

team. And these findings hold value in the world of corporate hiring, as well. In 1996, Jeff Borland and Jeanette Ngaire Lye studied data on Australian football coaches to investigate whether a good match plays a role in a coach’s... View Details

Keywords: by Boris Groysberg & Abhijit Naik; Sports

30 Jul 2013
First Look

First Look: July 30

health choices. The good news is that human nature can also be a source of solutions. Through her studies in Zambia exploring the reasons for unwanted pregnancies and the incentives that would motivate hairdressers to sell condoms to... View Details

Keywords: Anna Secino

22 May 2012
First Look

First Look: May 22

office-but at what cost? In "Sleeping with Your Smartphone," Leslie Perlow reveals how you can disconnect and become more productive in the process. In fact, she shows that you can devote more time to your personal life and accomplish more at work. The View Details

Keywords: Sean Silverthorne

19 Jan 2010
Sharpening Your Skills

Sharpening Your Skills: Managing the Economic Crisis

experience when performing a layoff, say the researchers. Companies should focus not only on getting the task done and on ensuring the well-being of victims, but also on the well-being of those who perform the layoff. Conduct training... View Details

Keywords: by Staff

03 Nov 2008
HBS Case

Economics of the Ethanol Business

What happens when a group of Missouri corn farmers gets into the energy business? With consumers paying more than double for gasoline than they did a year ago, turning crops into fuel, not food, seems like a good way to go—but not so... View Details

Keywords: by Julia Hanna; Agriculture & Agribusiness; Energy

10 Nov 2014
HBS Case

How Restaurants in Lima and Copenhagen Became Best in the World

Great chefs, like great artists, go far beyond their materials (in this case, food) to provoke an experience that fulfills their creative vision. Unlike artists, however, they are running a business that requires putting diners in the... View Details

Keywords: by Michael Blanding; Food & Beverage

26 Nov 2007
Research & Ideas

Best Practices of Global Innovators

managers from 20 firms to gather best practices of the companies that do collaborative innovation correctly. They also charted how global teamwork can misfire. The research built upon expertise developed in Wipro's own collaboration View Details

Keywords: by Sean Silverthorne

19 Jan 2011
Research & Ideas

Activist Board Members Increase Firm’s Market Value

government's regulatory efforts to increase shareholder power at the board level following the recent financial crisis. To help answer that question, three Harvard Business School professors performed a natural experiment made possible by... View Details

Keywords: by Carmen Nobel

06 Jul 2015
Research & Ideas

Money and Quotas Motivate the Sales Force Best

Reciprocity: Insights from a Field Experiment, released in May. The pair used a consumer durable goods business in India as a real-world laboratory for the research. "Running this kind of experiment is not... View Details

Keywords: by Roberta Holland; Retail

09 Nov 2006
Research & Ideas

Andy Grove: A Biographer’s Tale

able to see it, illustrate it, through his life. His experience in Hungary became a how-not-to-do at university. You can look at Intel and Intel culture under Andy Grove as the opposite of a great deal of what he experienced in Hungary. I... View Details

Keywords: by Sean Silverthorne; Computer

14 Nov 2019
Book

Lifting the Lid on Turkey's Hidden Business History

overt discrimination against the residual non-Muslim population. A second distinctive feature of the business history of the Republic of Turkey has been the very small role of foreign-owned business, which stands in contrast to the View Details

Keywords: by Sean Silverthorne

03 Apr 2019
Book

Fintech's Game-Changing Opportunities for Small Business

PayPal, and Square developed lending operations, and American Express and Capital One entered the field. Now there is a wide array of large and small companies investing deeply in tech, all centered around recreating the lending View Details

Keywords: by Martha Lagace; Banking; Financial Services

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

collection of research and readings about head-on collisions between corporations and consumers, how to think through potential problems in advance, and course-correcting when the inevitable disaster occurs. A Good Place to Start... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

15 Jan 2013
First Look

First Look: January 15

key problem for organization design will be the management of distributed innovation in such dynamic ecosystems. Specifically, how should diverse entities be integrated into a coherent network that generates goods in the present and new... View Details