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Show Results For
- All HBS Web
(1,142)
- News (281)
- Research (795)
- Events (3)
- Multimedia (6)
- Faculty Publications (265)
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
friendly employees," Frei continued. "The employees are friendlier in part because Commerce Bank only has four checking accounts; others may have forty checking accounts. So the bank can train View Details
Keywords: by Martha Lagace
- 01 Apr 1996
- News
"Foundations" Paves the Way for Entering MBAs
and teaching assistant-led problem sessions to multiple team projects and classic problem sets. Crimson Greetings One of the more memorable aspects of Foun-dations may have been Crimson Greetings, a large-scale behavioral simulation... View Details
- 07 Oct 2011
- News
Tea’s Time
collection from destinations around the world. Catalonia was a recent focus; in the fall of 2011, look for “Modern Mexico,” with designs inspired by everything from marimba carvings to the artwork of Frida Kahlo and Diego Rivera to coffee bags from Chiapas. Each of... View Details
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
apps for frontline employees to contain the pandemic. The experience will like reshape the entire health care industry for years to come. We asked faculty members affiliated with the Health Care Initiative at Harvard Business School how... View Details
Keywords: by Danielle Kost
- 01 Dec 2010
- News
How to Survive Past Start-up
others.” Cenedella recalled the first day he walked into his company and was greeted by an employee he was certain he’d never seen before. Recognizing that leading a company of 200 or 300 people would be a different challenge than leading... View Details
- 02 Feb 2007
- What Do You Think?
Is There Too Little “Know Why” In Business?
personal, employee-centric terms . There are no purposeful organizations—only purposeful people." Bern Lefson commented, "The 'why' is important but how that is defined varies by employee ." As usual, many more questions... View Details
Keywords: by Jim Heskett
- 09 Oct 2012
- First Look
First Look: October 9
significant changes in teaming networks and behaviors in ways that improved operational performance. Implications of team scaffolds for theory and practice are discussed. Download the paper: http://ssrn.com/abstract=1987724 Cases &... View Details
Keywords: Sean Silverthorne
- 03 Aug 2010
- First Look
First Look: August 3
entrepreneurship researchers. Working PapersSpeaking Up Constructively: Managerial Practices That Elicit Solutions from Front-line Employees Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W. Toffel Abstract Ideas that could... View Details
Keywords: Martha Lagace
- 31 Oct 2006
- HBS Case
Governing Sumida Corporation
founded in 1956 by Ichiro Yawata, Shiggi's father. The company reported revenues of 14 billion yen ($112 million) and had 5,200 employees when Shiggi Yawata was appointed CEO in 1992. A dynamic, outspoken leader, Yawata quickly set an... View Details
- 03 Nov 2009
- First Look
First Look: Nov. 3
http://www.hbs.edu/research/pdf/07-100.pdf Nameless + Harmless = Blameless: When Seemingly Irrelevant Factors Influence Judgment of (Un)ethical Behavior (revised) Authors:Francesca Gino, Lisa L. Shu, and Max H. Bazerman Abstract People... View Details
Keywords: Martha Lagace
- 27 Mar 2007
- First Look
First Look: March 27, 2007
must work together to accomplish challenging goals, psychological safety will facilitate their ability to overcome barriers to communication created by their differences. Although psychological safety may be of intrinsic value for all View Details
Keywords: Martha Lagace
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
welcome. In fact, new hires often enter fresh roles feeling optimistic and confident their organizations are eager to hear from them, but over time, employees increasingly feel less “psychologically safe” to contribute ideas, new research... View Details
- December 2003 (Revised May 2004)
- Case
Sears Auto Centers (A) (Abridged)
By: Lynn S. Paine
In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
Paine, Lynn S. "Sears Auto Centers (A) (Abridged)." Harvard Business School Case 304-063, December 2003. (Revised May 2004.)
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
to illegally hack into the phones of select individuals. That these hackers seem not to be News of the World employees illustrates the Russian nesting doll model, which contains the seeds of moral hazard, since it allows for the... View Details
- 14 Dec 2010
- Op-Ed
Tax US Companies to Spur Spending
productively in the United States. A previous repatriation tax holiday in 2004 induced the return of more than $300 billion to this country, and commentators across the political spectrum, including Andy Stern, formerly of the Service View Details
Keywords: by Mihir A. Desai
- 01 Dec 2020
- News
Steady as She Goes
120,000 employees came to work concerned that best-available safety protocols would not be enough to protect them from a little-understood novel coronavirus. “But now it has evolved into a real moment of pride for us,” Weckert reflects.... View Details
- 01 Jun 2014
- News
Screen Saver
chances. "Moviegoing is embedded in the American social fabric," he says during a conversation at AMC's Theatre Support Center (the company's corporate headquarters) in Leawood, a suburb of Kansas City, Missouri. "We provide the opportunity to escape the daily routine.... View Details
- 10 Apr 2019
- HBS Case
How Entrepreneurs Can Turn Lead Into Gold
financial capital is important, generating human capital and social capital can be just as important, if not more so, and often gets short shrift. “We think there should be a ‘demo day’ for hiring employees or developing social... View Details
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
that the tradeoff between scale and friction is complex. For example, what effect does a company's origins, its beliefs, and how these are reflected in management behaviors (reflected in Walmart's emphasis on "family") reduce... View Details
- 01 Dec 2013
- News
Curing Health Care
Illustrations by Andrea Manzati Prescription: Free the Data! On a bright September morning, on the expansive lawn outside the Watertown, Massachusetts, headquarters of the e-health firm athenahealth, city and state officials, company executives, and hundreds of View Details