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  • September 1991 (Revised January 1997)
  • Case

Manzana Insurance: Fruitvale Branch (Abridged)

By: Steven C. Wheelwright
Deals with performance assessment and improvement of a service operation in the insurance industry, a market that is highly sensitive to response time. Two branch offices in direct competition are described, and the impact of response time on performance is suggested.... View Details
Keywords: Business Offices; Decision Choices and Conditions; Time Management; Service Operations; Performance Evaluation; Competition; Insurance Industry
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Wheelwright, Steven C. "Manzana Insurance: Fruitvale Branch (Abridged)." Harvard Business School Case 692-015, September 1991. (Revised January 1997.)
  • 20 Oct 2011
  • Research & Ideas

Getting the Marketing Mix Right

retaliation happens and that companies worry about that," Steenburgh says. "But nobody benefits when both companies are retaliating. One effort just offsets the other." Measuring the different effects of these marketing... View Details
Keywords: by Dina Gerdeman
  • March 2024 (Revised November 2024)
  • Case

Kawasaki Heavy Industries Bets on Clean Hydrogen

By: Gunnar Trumbull, Nobuo Sato and Akiko Kanno
Kawasaki Heavy Industries (KHI), an engineering manufacturer headquartered in Japan, was aiming to scale up its hydrogen production and establish a global hydrogen supply chain. The initiative was in line with Japan's energy strategy, as the country seeks to transition... View Details
Keywords: Renewable Energy; Demand and Consumers; Competition; Growth and Development Strategy; Infrastructure; Supply Chain; Manufacturing Industry; Energy Industry
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Trumbull, Gunnar, Nobuo Sato, and Akiko Kanno. "Kawasaki Heavy Industries Bets on Clean Hydrogen." Harvard Business School Case 724-035, March 2024. (Revised November 2024.)

    Ana Antolin

    Ana Antolin is a doctoral candidate in the Strategy unit at Harvard Business School. She received her B.S. in Quantitative Economics and International Relations from Tufts University. Prior to joining Harvard, she worked as a full-time research assistant in... View Details

    • 22 Mar 2016
    • First Look

    March 22, 2016

    to the decisions faced by managers and policymakers and addresses why research relevance matters, what relevance means in terms of a journal article, View Details
    Keywords: Sean Silverthorne
    • 31 Oct 2011
    • Research & Ideas

    The Most Powerful Workplace Motivator

    the sale right away and improve the chance of attaining club membership. In the paper, Larkin uses actual choices of hundreds of salespeople facing this decision to... View Details
    Keywords: by Carmen Nobel
    • Career Coach

    Troy Peterson

    switcher from the military, Troy knows the uncertainty of changing paths and working through challenges. He loves helping students and alumni reflect on their career View Details
    • August 2014
    • Article

    Incentives in a Stage-Gate Process

    By: Raul O. Chao, Kenneth C. Lichtendahl and Yael Grushka-Cockayne
    Many large organizations use a stage‐gate process to manage new product development projects. In a typical stage‐gate process project managers learn about potential ideas from research and exert effort in development while senior executives make intervening go/no‐go... View Details
    Keywords: Stage-Gate Process; Production; Operations; Product Development; Innovation and Invention
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    Chao, Raul O., Kenneth C. Lichtendahl, and Yael Grushka-Cockayne. "Incentives in a Stage-Gate Process." Production and Operations Management 23, no. 8 (August 2014): 1286–1298.
    • Research Summary

    Overview

    By: Nien-he Hsieh
    Professor Hsieh’s research concerns ethical issues in business and the responsibilities of global business leaders. His work centers on the question of whether and how managers ought to be guided not only by considerations of economic efficiency, but also by values... View Details
    • 01 Mar 2021
    • What Do You Think?

    What Does Remote Work Mean for Middle Managers?

    defensive for years. Organizations have been delayering—eliminating middle management jobs—to try to be more agile, with faster decision making and execution. Downsizing in the name of economies of scale has... View Details
    Keywords: by James Heskett
    • March 2010 (Revised June 2019)
    • Case

    Major League Baseball Advanced Media: America's Pastime Goes Digital

    By: Anita Elberse and Brett Laffel
    In January 2010, Bob Bowman, chief executive officer of Major League Baseball Advanced Media -- MLB's digital arm -- is facing a number of decisions related to its 'app' for Apple's new iPad. What are the best name, price, and set of features for MLBAM's iPad app? The... View Details
    Keywords: Business Model; Marketing Strategy; Distribution Channels; Mobile and Wireless Technology; Internet and the Web; Sports Industry
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    Elberse, Anita, and Brett Laffel. "Major League Baseball Advanced Media: America's Pastime Goes Digital." Harvard Business School Case 510-092, March 2010. (Revised June 2019.)
    • 15 Dec 2015
    • News

    The Year in Ideas 2015

    that helps him or her to fully understand the consequences of shoplifting and to make better choices in the future. The expense (about $320) is borne by the offender, although financial assistance is... View Details
    Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White
    • May 2011 (Revised March 2013)
    • Supplement

    Marshall & Gordon: Designing an Effective Compensation System (B)

    By: Heidi K. Gardner and Kerry Herman
    CEO Kelly Browne wrestles with the design and roll-out of a new compensation system to promote the collaboration necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service... View Details
    Keywords: Globalization; Executive Compensation; Management; Organizational Culture; Performance; Groups and Teams; Behavior; Corporate Strategy; System
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    Gardner, Heidi K., and Kerry Herman. "Marshall & Gordon: Designing an Effective Compensation System (B)." Harvard Business School Supplement 411-099, May 2011. (Revised March 2013.)
    • August 2017 (Revised September 2023)
    • Case

    Altoona State Investment Board & Bain Capital Fund XI

    By: Josh Lerner and Ted Berk
    Considers the decision faced by state pension fund manager Rod Calhoun as he decides whether to invest $200 million in Bain Capital's eleventh global buyout fund: Bain Capital Fund XI. For the fund, Bain was offering its limited partners a choice among three different... View Details
    Keywords: Equity Method; Leveraged Buyout; Management Buyout; Capital; Design; Entrepreneurship; Finance; Leveraged Buyouts; Management; Private Equity; Venture Capital; Banking Industry; Massachusetts
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    Lerner, Josh, and Ted Berk. "Altoona State Investment Board & Bain Capital Fund XI." Harvard Business School Case 218-022, August 2017. (Revised September 2023.)
    • January 2011 (Revised July 2012)
    • Case

    Arcadia Biosciences: Seeds of Change (Abridged)

    By: Arthur A. Daemmrich
    Arcadia Biosciences is seeking to introduce genetically modified rice to China that will lower farmers' costs and generate environmental benefits through reduced greenhouse gas emissions. The case describes challenges facing this small agricultural biotechnology... View Details
    Keywords: Plant-Based Agribusiness; Intellectual Property; Genetics; Environmental Sustainability; Science-Based Business; Climate Change; Agriculture and Agribusiness Industry; Biotechnology Industry; China
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    Daemmrich, Arthur A. "Arcadia Biosciences: Seeds of Change (Abridged)." Harvard Business School Case 711-050, January 2011. (Revised July 2012.)
    • November 1995 (Revised February 2017)
    • Supplement

    Luna Pen (B)

    By: Kathleen McGinn and Michael Wheeler
    Presents a series of multiple choice options to be distributed and discussed in class. View Details
    Keywords: Decisions; Strategy; Negotiation Tactics; Performance Evaluation; Gender; Culture; Power and Influence; Germany; Taiwan
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    McGinn, Kathleen, and Michael Wheeler. "Luna Pen (B)." Harvard Business School Supplement 396-157, November 1995. (Revised February 2017.)
    • November 2006 (Revised May 2025)
    • Case

    Eli Lilly: Developing Cymbalta

    By: Elie Ofek and Ron Laufer
    Anticipating the expiration of its Prozac patent, Eli Lilly has to make tough decisions regarding the development of its next-generation antidepressant drug. In particular, the company needs to decide whether to first establish that once-a-day dosing for Cymbalta... View Details
    Keywords: Decision Choices and Conditions; Marketing Strategy; Product Launch; Product Development; Research and Development; Pharmaceutical Industry
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    Ofek, Elie, and Ron Laufer. "Eli Lilly: Developing Cymbalta." Harvard Business School Case 507-044, November 2006. (Revised May 2025.)
    • winter 2003
    • Article

    Massively Categorical Variables: Revealing the Information in Zip Codes

    We introduce the idea of a massively categorical variable, a variable such as zip code that takes on too many values to be treated in the standard manner, and show how to use it directly as explanatory variables in an econometric model. In an application of this... View Details
    Keywords: Strategy; Analytics and Data Science; Behavior; Marketing; Standards; Finance
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    Steenburgh, Thomas J., Andrew Ainslie, and Peder Hans Engebretson. "Massively Categorical Variables: Revealing the Information in Zip Codes." Marketing Science 22, no. 1 (winter 2003): 40–57.
    • 13 Oct 2015
    • First Look

    October 13, 2015

    Shiv, and Rebecca M.C. Spencer Abstract—Conventional wisdom and studies of unconscious processing suggest that sleeping on a choice may improve View Details

      Controlling Versus Enabling

      Many firms can choose between an employment mode, in which the firm controls service provision by employing professionals, sales representatives or other types of agents, and an agency (or platform) mode, in which these agents take control... View Details

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