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- Faculty Publications (208)
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- All HBS Web (874)
- Faculty Publications (208)
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
handwashing. Motivated by scholarship that suggests handwashing is habitual, we design, implement, and analyze a randomized field experiment aimed to test the main predictions of the rational addiction model. To reliably measure... View Details
Keywords: by Sean Silverthorne
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction... View Details
Keywords: Carmen Nobel
- 07 Jul 2009
- First Look
First Look: July 7
Problems with the contracted supply of natural gas and the volatility of oil prices, coupled with regulatory changes made by the government, force Colbun to revise its business strategy and its sourcing mix. New legislation will replace historically regulated... View Details
Keywords: Martha Lagace
- 18 Feb 2021
- Blog Post
SIPs in 2021
work and obtain feedback from three coaches. Each team specified areas for which they wanted advice—such as their understanding of the customer problem, their experimentations validating key business assumptions, whether they had... View Details
- 01 Mar 2023
- News
Clearing the Air
consideration but also an economic consideration, because you need a credible measurement and verification process that says, yes, in fact, you did capture these molecules and they can be sequestered or reused in a way that they’re not... View Details
- Web
Print View - Course Catalog
Objectives: This course provides students with frameworks, insights, and tools to successfully acquire, develop, and retain customers. Key learning objectives include: 1. Understanding and Measuring Customer... View Details
- 14 Feb 2012
- First Look
First Look: February 14
today's companies face. I show that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams,... View Details
Keywords: Carmen Nobel
- 08 Feb 2011
- First Look
First Look: Feb. 8
customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)—play an important role in the economy. Organizational learning studies in these settings have largely investigated autonomous... View Details
Keywords: Sean Silverthorne
- 15 Apr 2008
- First Look
First Look: April 15, 2008
serve significantly diverging customer bases. Such market-type dispersion is likely to compromise the headquarters' ability to control its local managers' behavior and satisfy the divergent needs of different types of customers. In this... View Details
Keywords: Martha Lagace
- 01 Mar 2025
- News
Heartland
fund wants to hear, but I believe there are other ways of measuring ROI. We’re currently living beyond our planet’s boundaries by extracting a lot of cash out of our natural ecosystems.” Climate risk is financial risk, she adds, which is... View Details
- 30 Jul 2013
- First Look
First Look: July 30
strategic investment programs crucial to its ability to remain competitive with Boeing. Students must address questions concerning the proper way to measure foreign exchange exposures, the objectives of a rational risk management policy... View Details
Keywords: Anna Secino
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
how to win? A: My advice here is simple: Think business model. Most managers tend to focus on cost management and operational efficiencies when they strategize during a downturn. While there is nothing wrong with that, I do think such View Details
Keywords: by Martha Lagace
- 09 May 2005
- Research & Ideas
Hold or Fold? Sizing Up Business Risk
results we are likely to get if we stick with Option A and stay in the current game as active players. We use the same definition for the currency of the future results as we did with the Satisfaction dimension, and again we use a very simple View Details
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
customers by appealing to digital savvy, middle-class customers that QNB Finansbank was lacking for a long time. By the end of 2016, it accounted for 16% of QNB Finansbank's deposits. With the support of the... View Details
Keywords: Sean Silverthorne
- 22 Apr 2008
- First Look
First Look: April 22, 2008
boots. Creating variations of these core products, along with expansion into apparel, had sustained Timberland's business for more than 30 years. Timberland's growth in the past six years was due to increased international sales and new View Details
Keywords: Martha Lagace
- 05 Feb 2013
- First Look
First Look: Feb. 5
Authors:Chung, Doug J. Abstract I measure the spillover effect of intercollegiate athletics on the quantity and quality of applicants to institutions of higher education in the United States, popularly known as the "Flutie... View Details
Keywords: Sean Silverthorne
- 02 Mar 2010
- First Look
First Look: March 2
organization accustomed to taking decisions based solely on social benefit criteria be able to adjust to a for-profit mentality? And, would customers accept the change? Purchase this... View Details
Keywords: Martha Lagace
- 18 Sep 2018
- First Look
New Research and Ideas, September 18, 2018
theoretical prediction using a novel methodology based on the classic gravity equation in economics and measures of knowledge distance. Using a custom dataset of patents filed by all global subsidiaries of... View Details
Keywords: Dina Gerdeman
- 01 Dec 2012
- News
From Where We Stand
across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
Innovation in Health Care: How to Make Value-Based Delivery Work by Vijay Govindarajan (DBA 1978) and Ravi Ramamurti (DBA 1982) HBR Press Though still a pipe dream in the US, value-based competition (value as measured by patient outcomes... View Details