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  • 01 Dec 1999
  • News

Covering the Issues

rented 75 PCs for participants in the Program for Management Development. The Bulletin noted that the new technology enabled "a quick consensus on the numbers and allow[ed] a focus on the real issues of a... View Details
Keywords: Susan Young, Deborah Blagg, and Garry Emmons
  • 02 Apr 2024
  • What Do You Think?

What's Enough to Make Us Happy?

The result is measured in terms of outcomes that may be more or less than we expected, just as customer satisfaction is measured in terms of whether our expectations were met or exceeded. But how many of us take time out periodically to... View Details
Keywords: by James Heskett
  • April 2024
  • Article

Detecting Routines: Applications to Ridesharing CRM

By: Ryan Dew, Eva Ascarza, Oded Netzer and Nachum Sicherman
Routines shape many aspects of day-to-day consumption. While prior work has established the importance of habits in consumer behavior, little work has been done to understand the implications of routines—which we define as repeated behaviors with recurring, temporal... View Details
Keywords: Ride-sharing; Routine; Machine Learning; Customer Relationship Management; Consumer Behavior; Segmentation
Related
  • 30 Jan 2012
  • News

The Perils of High CFO Incentive Pay

    Das Narayandas

    Das Narayandas is the Edsel Bryant Ford Professor of Business Administration at the Harvard Business School. His academic credentials include a Bachelor of Technology degree in Engineering from the Indian Institute of Technology, Bombay (IITB), a Post-Graduate... View Details

    Keywords: advertising; beauty products; biotechnology; computer; electrical equipment; electronics; entertainment; federal government; high technology; industrial goods; information technology industry; internet; management consulting; manufacturing; marketing industry; professional services; retailing; telecommunications; transportation
    • Web

    SPACE: Space, Public and Commercial Economics - Course Catalog

    teaching fellow) Brendan Rosseau. Each session will be devoted to a chapter of the book, and most will include guests who are leaders in today’s space industry. Supplementing the book are optional reading assignments. Career View Details
    • 25 Sep 2017
    • Research & Ideas

    Why Politics is Failing America, and What Business Can Do To Help

    industrial complex that limits healthy competition in order to promote its continued growth and caters to the power and profit-driven demands of its best customers instead of... View Details
    Keywords: by Christina Pazzanese, Harvard Gazette
    • 25 Jun 2024
    • Research & Ideas

    Rapport: The Hidden Advantage That Women Managers Bring to Teams

    It’s a manager’s nightmare: A customer pulls into a drive-thru after a long day at work with children in tow, everyone looking frazzled and famished. After waiting patiently in line, the View Details
    Keywords: by Kara Baskin; Food & Beverage
    • June 2020
    • Case

    Recovering Trust After Corporate Misconduct at Wells Fargo

    By: Suraj Srinivasan and Jonah S. Goldberg
    The case describes widespread misconduct at Wells Fargo Community Bank in the period leading up to 2017 and the company’s subsequent attempts to improve internal controls, company culture, and corporate governance. The case examines the potential causes of large scale... View Details
    Keywords: Corporate Misconduct; Internal Controls; Banks and Banking; Crime and Corruption; Corporate Governance; Organizational Culture; Governance Compliance; Management Systems; Organizational Change and Adaptation; Performance Improvement; Governing and Advisory Boards
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    • Web

    Leadership, Ethics, and Corporate Accountability Course | HBS Online

    you earn Syllabus 5 Modules, 40-50 Hours Download full syllabus 12-16 hrs Module 1 - 2 Weeks Delivering on Responsibilities to Customers Understand what “gray-area situations” are and the reflective... View Details
    • January 2014
    • Technical Note

    Learning From Extreme Consumers

    By: Jill Avery and Michael Norton
    Traditional market research methods focus on understanding the average experiences of average consumers. This focus leads to gaps in our knowledge of consumer behavior and often fails to uncover insights that can drive revolutionary, rather than evolutionary... View Details
    Keywords: Market Research; Ethnography; Design Thinking; Innovation; New Product Development; Research; Marketing; Consumer Behavior; Innovation and Invention
    Related
    • 27 Feb 2018
    • First Look

    First Look at New Research and Ideas, February 27, 2018

    respond with matching regulatory focus. This distinction in the regulatory focus of investor questions and entrepreneur responses results in divergent funding outcomes for entrepreneurs whereby those asked... View Details
    Keywords: Sean Silverthorne
    • October 2002 (Revised April 2007)
    • Case

    Dell Computers (A): Field Service for Corporate Clients

    By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
    Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
    Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
    Related
    • 04 Oct 2021
    • Blog Post

    Tapping into “Nontraditional” Private Equity and Venture Capital Talent at HBS

    address poverty at scale which led him to focus on education and education policy as key to opening up possibilities. After two years teaching social justice in an economically distressed community with... View Details
    Keywords: Private Equity; Venture Capital
    • 05 Sep 2017
    • First Look

    First Look at New Research and Ideas, September 5, 2017

    tend to focus on “ghost towns” on the one hand or urbanization as China’s silver bullet to growth and reform on the other. In this paper, we detail what China calls its “New Urbanization Policy.” While these... View Details
    Keywords: Sean Silverthorne
    • 07 Jul 2021
    • Book

    Good News for Disgraced Companies: You Can Regain Trust

    landscape is bitterly divided and the COVID-19 pandemic has shaken the economy and led to widespread job losses globally, a corporate focus on trust may be more important than... View Details
    Keywords: by Lane Lambert
    • Web

    Field Course: Ideation and Prototyping for Innovation - Course Catalog

    personas; and 4) accelerate understanding of trends and changes in the focus area. For solution development, AI tools can dramatically speed up prototype development View Details
    • 27 Aug 2018
    • Sharpening Your Skills

    Guts, Gall, and Good Luck: What It Takes To Be An Entrepreneur

    revitalizing a listless national space program. (Published in 2016). Why Entrepreneurs Must Focus on Building Trust Legal and social institutions that support entrepreneurs often aren't well established in... View Details
    Keywords: by Sean Silverthorne
    • June 2017 (Revised August 2018)
    • Supplement

    Making Target the Target: Boycotts and Corporate Political Activity (B)

    By: Nien-hê Hsieh and Victor Wu
    Supplements the (A) Case. View Details
    Keywords: Campaign Finance Reform; Corporate Political Activity; Lobbying; LGBTQ; Campaign Contributions; Campaign Finance; Retail; Shareholder Activism; Public Opinion; Social Issues; Corporate Social Responsibility and Impact; Mission and Purpose; Problems and Challenges; Laws and Statutes; Rights; Crisis Management; Risk Management; Media; Political Elections; Taxation; Corporate Accountability; Values and Beliefs; Fairness; Diversity; Customers; Communication; Business and Government Relations; Retail Industry; United States
    Related
    • 01 Mar 2006
    • News

    Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

    managing call centers for insurance companies but wanted to switch from telephonic to face-to-face service, so I decided to focus on restaurants. I spent the first year at HBS researching the industry and... View Details
    Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Food Services and Drinking Places