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  • 11 Apr 2022
  • Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

you end up being much more inclusive. So the students have fun, and then afterward we talk about which strategies unlocked more puzzles. Frei: We could tell you how to be inclusive—or we can put you in this position where you’re going to... View Details
Keywords: by Jen McFarland Flint
  • 14 Jun 2016
  • First Look

June 14, 2016

roles are uncertain, goals are shifting, expertise and organizational cultures are varied, and participants have clashing or even antagonistic perspectives. I have studied more than a dozen cross-industry innovation projects, among them... View Details
Keywords: Sean Silverthorne
  • Program

Public Education Leadership Project

Summary Improved student performance depends on strong leadership, a culture of collaboration, and a dedication to accountability across a school district. This program helps leaders from U.S.-based urban school systems apply proven... View Details
  • 24 Feb 2015
  • First Look

First Look: February 24

Marquis, Sergey Filippov, Henk-Jan Haasnoot, and Martijn van der Steen Abstract—This study investigates the role of national and organizational culture in day-to-day activities of multinational project teams, specifically focusing on... View Details
Keywords: Sean Silverthorne
  • September 2016
  • Case

Truly Human Leadership at Barry-Wehmiller

By: Dylan Minor and Jan Rivkin
The chief executive of Barry-Wehmiller, a large maker of industrial equipment, has resolved to run the company via “truly human leadership” in which “success is measured by the way we touch the lives of people.” With unusual people practices and a distinctive strategy,... View Details
Keywords: Job Cuts and Outsourcing; Values and Beliefs; Organizational Culture; Employees; Business Strategy; Manufacturing Industry
Related
  • 28 Jul 2023
  • Blog Post

How I Landed My Manufacturing Internship at HBS

opportunities at Corning, and I decided to attend the in-person info session hosted by a few Corning employees that was scheduled to take place in a few weeks. At that session, I had the opportunity to speak with an HBS alum employed at the company and inquire about... View Details
  • Article

Transparency as a Solution for the Hospital Capacity Problem

By: Regina E. Herzlinger
COVID dramatically clarified a shortcoming in our great healthcare system, but like everything in the world, it has its shortcomings. What we see through the apex of COVID is that many hospitals in hotspot areas cannot provide an adequate supply of beds. Although the... View Details
Keywords: Hospital Capacity; Health Care and Treatment; Performance Capacity; Planning; Cooperation
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  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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  • January 2024 (Revised June 2024)
  • Case

School of Rock: Tuning into Structured Empowerment (A)

By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg
In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details
Keywords: Business Growth and Maturation; Business Plan; Change Management; Transformation; Communication Strategy; Decisions; Curriculum and Courses; Teaching; Employee Relationship Management; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Style; Marketing Strategy; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Franchise Ownership; Performance Expectations; Performance Improvement; Strategic Planning; Attitudes; Conflict Management; Corporate Strategy; Applications and Software; Technology Adoption; Education Industry; Music Industry; Massachusetts; United States
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  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

their culture so that some of these ideas begin to permeate and shape the behaviors and actions of their employees. Level 4: At level 4, firms become agnostic about whether they produce all the inputs they provide to their customers and,... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • Web

Events - Business History

16 16 Apr 2019 Noon Seminar Series Strategy Professionals and Practice Change: 1960 to Today Richard Whittington, Harvard University In this noon seminar, Professor Richard Whittington from University of Oxford’s Said Business School... View Details
  • 2016
  • Working Paper

Innovation Adoption and Organizational Identity: Identity Dynamism as a Strategic Resource for Top Management Team Decision Making

By: Ryan Raffaelli, Mary Ann Glynn and Michael Tushman
Organizations continuously face decisions about whether to adopt radical innovations. We examine the relationship between innovation adoption and identity, linking identity with firm strategy to explain innovation adoption over time. We conceptualize identity as... View Details
Keywords: Dynamic Managerial Capabilities; Organizational Identity; Innovation Adoption; Mission and Purpose; Organizational Culture; Innovation and Invention; Adoption
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  • 01 Sep 2023
  • News

Hands-on Learning About Global Markets

students, Gerardo Lietz notes that they didn’t fully comprehend how it has affected the economy and consumer behaviors until they were in country. “They were surprised by the extent to which the cultural and economic differences there had... View Details
Keywords: Jennifer Gillespie
  • 05 Jul 2022
  • What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

years, information technology contributed to more complete knowledge about inventory status as well as more dependable transport. Both made a strategy with less safety stock more viable. The result, of course, was what came to be known as... View Details
Keywords: by James Heskett; Manufacturing; Shipping; Transportation
  • 15 Mar 2016
  • First Look

March 15, 2016

forthcoming Boston: Harvard Business Review Press The Three Box Solution: A Strategy for Leading Innovation By: Govindarajan, Vijay Abstract—How to Innovate and Execute. Leaders already know that innovation calls for a different set of... View Details
  • 22 Feb 2018
  • Book

The New History of American Capitalism

scholars studying racialization as an enduring American strategy for the coercion and control of labor, particularly African American labor. Race and capitalism is an expanding area, reaching subjects as varied Jim Crow, migration, urban... View Details
Keywords: Manufacturing
  • 06 Feb 2020
  • Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

Services Changed the Way VCs Fund Startups Research Paper: Some Facts of High-Tech Patenting Are there Amazon leadership, people, or culture practices that you find interesting? Share your insights below. View Details
Keywords: by Tricia Gregg and Boris Groysberg; Retail
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

and practice are discussed. Download the revised paper: http://www.hbs.edu/research/pdf/08-080.pdf   PublicationsShould You Invest in the Long Tail? Author:Anita Elberse Periodical:HBS Centennial Issue. Harvard Business Review 86, nos. 7/8 (July-August 2008): 88-96... View Details
Keywords: Martha Lagace
  • 2011
  • Book

Detour: My Unexpected, Amazing, Life Changing Journey With OnStar

By: Chet Huber
Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice... View Details
Keywords: General Motors; OnStar; Technological Innovation; Business Startups; Transportation; Safety; Personal Development and Career; Creativity; Success; Business History; Auto Industry
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  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of... View Details
Keywords: by Sean Silverthorne