Cultural Change - Publications - Faculty & Research

17 Jun 2017
Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details

Keywords: by Jose Alvarez and Len Schlesinger; Retail

12 Aug 2014
First Look

First Look: August 12

http://hbr.org/product/salauno-eliminating-needless-blindness-in-mexico/an/814041-PDF-ENG Harvard Business School Case 114-077 Building a High Performance Culture at IDFC IDFC was set up in 1997 to direct private finance to infrastructure... View Details

Keywords: Sean Silverthorne

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

they spend any more money or do any additional work. The only thing we are suggesting is that they change their algorithm.” About the Author Michael Blanding is a writer based in Boston. [Image: RyanJLane ] Related Reading The Profit... View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

08 Feb 2000
Research & Ideas

Building Effective R&D Capabilities Abroad

every aspect of corporate strategy." The articles in the book have been selected, he writes, "to help corporate leaders think through global strategies at a time when there are few guideposts to navigating the mind-boggling View Details

Keywords: by Walter Kuemmerle

05 Aug 2008
First Look

First Look: August 5, 2008

The authors identify the organizational levers that companies and frontline managers have at their disposal as they try to meet workers' deep needs. Reward systems that truly value good performance fulfill the drive to acquire. The drive to bond is best met by a View Details

Keywords: Martha Lagace

November 2001 (Revised September 2007)
Case

Children's Hospital and Clinics (A)

By: Amy C. Edmondson, Michael Roberto and Anita L. Tucker

Describes the major phases of an initiative designed to transform the organization and enhance patient safety. Raises interesting questions about how to encourage candid discussion about failures while continuing to hold people accountable for their performance. View Details

Keywords: Health Care and Treatment; Leading Change; Business Processes; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Safety; Health Industry

Citation

Educators

Purchase

15 Jan 2014
Research & Ideas

Managing the Family Business: It Takes a Village

ultimate leader of the business, ownership, and family is the natural choice for most families (and most nonfamily groups) around the world. The preference for one leader seems only slightly culturally driven; it's very common in Italy,... View Details

07 Apr 2015
First Look

First Look: April 7

markets is getting lower, recent attempts by China to forward-integrate into grain procurement, and changes in ownership. A related question is the degree to which they should emphasize pure trading or participate in value-added... View Details

Keywords: Sean Silverthorne

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

relied more heavily on data and analytics; this included discovering important barriers to change that require a broader understanding of the organizational culture and incentives.” Ferreira also shared... View Details

Keywords: by Dina Gerdeman

01 Feb 2021
What Do You Think?

Has the New Economy Finally Arrived?

conveyed the sense that the challenge is substantial. They suggested, among other things, that organizations need to change their value structure, training, hiring, and measurement. Danny commented that “Diversity and inclusion must be... View Details

Keywords: by James Heskett

August 2014 (Revised August 2015)
Supplement

Opening the Valve: From Software to Hardware (B)

By: Ethan Bernstein, Francesca Gino and Bradley Staats

Valve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee... View Details

Citation

Purchase

18 Nov 2002
Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

conflicts of interest, myriad examples of bribery and extortion, unfair and predatory competition, theft and misappropriation of information, civic and environmental irresponsibility. Unfortunately, we have no reliable gauge of how the levels and types of misconduct... View Details

Keywords: by Carla Tishler

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

sensitivity of how does he make the restaurant better without everyone getting angry,” Schlesinger says. Another issue to be dealt with is that Pho Hoa pays an annual $40,000 franchising fee, although the franchisor adds little to the restaurant’s operations. “These... View Details

Keywords: by Julia Hanna; Food & Beverage

July 2024
Case

Board Director Dilemmas: Strategic Leadership

By: David G. Fubini and Patrick Sanguineti

Professor John Michaels, a distinguished scholar of corporate strategy, has served on the Board of OmniCo, a diversified industrial giant, for four years. Three months ago, the Board appointed a new CEO, Andrew Bennett, to lead growth, develop a more cooperative... View Details

Keywords: Board; Board Dynamics; Strategic Leadership; Governing and Advisory Boards; Corporate Strategy; Organizational Culture; Leadership Style; Management Succession

Citation

Educators

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

person who might change your mind,” Gino says. “The speakers who used ‘correct’ language, however, did not report feeling particularly susceptible to influence, despite listeners’ impressions.” On the subject of politically incorrect... View Details

Keywords: by Kristen Senz

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

seminar. The other implication is sales models, most of which are the ad hoc accumulation of decisions that different managers made pursuing different objectives, usually quarter by quarter. Changes in buying have exposed the loose screws... View Details

Keywords: by Kristen Senz

01 Jun 2022
What Do You Think?

Is Stakeholder Management Facing New Headwinds?

influence on the decision. That’s all well and good—until factors like cultural issues and employee power begin to creep into the picture. For example, the state has had power but only now seems to be exhibiting higher levels of interest... View Details

Keywords: by James Heskett

17 Jan 2017
First Look

First Look at New Research: January 17

Science When Novel Rituals Impact Intergroup Bias: Evidence from Economic Games and Neurophysiology By: Hobson, N., F. Gino, M.I. Norton, and M. Inzlicht Abstract—Long-established rituals in pre-existing cultural groups have been linked... View Details

Keywords: Sean Silverthorne

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

drain from the suburbs, and redefine demographics in many locations, says Choudhury, the Lumry Family Associate Professor at HBS. In The Changing Geography of Work: Priorities for Policy Makers, published recently by the Organisation for... View Details

Keywords: by Kara Baskin

May 2011 (Revised March 2013)
Case

Marshall & Gordon: Designing an Effective Compensation System (A)

By: Heidi K. Gardner and Kerry Herman

CEO Kelly Browne wrestles with the design of a new compensation system to promote the collaboration and cross-selling necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service... View Details