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    • All HBS Web  (3,316)
      • Faculty Publications  (1,056)

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      • March 2005 (Revised May 2009)
      • Case

      Columbia's Final Mission

      By: Michael Roberto, Amy C. Edmondson, Richard M.J. Bohmer, Laura Feldman and Erika Ferlins
      On February 1, 2003, the Shuttle Columbia disintegrated upon re-entry into the Earth's atmosphere, and the seven astronauts onboard lost their lives. Explores Columbia's final mission from the perspective of six key managers and engineers associated with NASA's Space... View Details
      Keywords: Decision Choices and Conditions; Leadership; Crisis Management; Management Teams; Organizational Culture; Aerospace Industry
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      Roberto, Michael, Amy C. Edmondson, Richard M.J. Bohmer, Laura Feldman, and Erika Ferlins. "Columbia's Final Mission." Harvard Business School Multimedia/Video Case 305-032, March 2005. (Revised May 2009.)
      • February 2005 (Revised May 2005)
      • Case

      Nordstrom: The Turnaround

      By: Rajiv Lal and Arar Han
      After a period of turbulence, the fourth generation of Nordstroms are in control of the $7.1 billion apparel retailer. They have instituted a number of changes in buying and IT that have turned the business around. What can they do to ensure future growth? View Details
      Keywords: Transformation; Crisis Management; Growth Management; Organizational Structure; Information Technology; Apparel and Accessories Industry; Retail Industry
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      Lal, Rajiv, and Arar Han. "Nordstrom: The Turnaround." Harvard Business School Case 505-051, February 2005. (Revised May 2005.)
      • 2005
      • Class Lecture

      Organizational Learning in the Face of Ambiguous Threats

      By: Amy C. Edmondson, Michael A. Roberto and Richard M.J. Bohmer
      Keywords: Learning; Risk and Uncertainty; Crisis Management; Organizational Culture; Organizational Structure; Groups and Teams
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      Edmondson, Amy C., Michael A. Roberto, and Richard M.J. Bohmer. "Organizational Learning in the Face of Ambiguous Threats." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 9297C.)
      • 2005
      • Article

      Thai Firms' Adaptations Following the Asian Economic Crisis: Market Orientation, Innovativeness and Organizational Culture Five Years After

      By: Rohit Deshpandé and John U. Farley
      Keywords: Business Ventures; Financial Crisis; Markets; Innovation and Invention; Organizational Culture; Thailand
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      Deshpandé, Rohit, and John U. Farley. "Thai Firms' Adaptations Following the Asian Economic Crisis: Market Orientation, Innovativeness and Organizational Culture Five Years After." Asian Journal of Marketing 11, no. 1 (2005).
      • November 2004 (Revised July 2005)
      • Case

      Messier's Reign at Vivendi Universal

      By: Rakesh Khurana, Vincent Dessain and Daniela Beyersdorfer
      Focuses on a crisis in the board at Vivendi. Highlights the difficulties that arise when dramatic pressure from outside the boardroom affects boardroom dynamics. In this case, there are two events. The first is an unexpectedly large financial loss and a pending cash... View Details
      Keywords: Corporate Governance; Crisis Management; History; Cash Flow; Acquisition; Performance; Telecommunications Industry; Media and Broadcasting Industry
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      Khurana, Rakesh, Vincent Dessain, and Daniela Beyersdorfer. "Messier's Reign at Vivendi Universal." Harvard Business School Case 405-063, November 2004. (Revised July 2005.)
      • November 2004 (Revised January 2005)
      • Teaching Note

      Bahtulism, Collapse, Resurrection? Financial Crisis in Asia: 1997-1998 (TN)

      By: Rafael M. Di Tella and Ingrid Vogel
      Teaching Note to (9-798-089). View Details
      Keywords: Financial Crisis; Asia
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      Di Tella, Rafael M., and Ingrid Vogel. "Bahtulism, Collapse, Resurrection? Financial Crisis in Asia: 1997-1998 (TN)." Harvard Business School Teaching Note 705-014, November 2004. (Revised January 2005.)
      • November 2004 (Revised February 2009)
      • Case

      Salomon Brothers (A)

      By: Lynn S. Paine
      Describes Salomon Brothers' recovery from the August 1991 Treasury auction scandal. Details the impact of the firm's disclosure of bidding improprieties and describes how the new management team, led by Warren Buffett and Deryck Maughan, guided the company through the... View Details
      Keywords: Crime and Corruption; Ethics; Leadership; Crisis Management; Reputation; Financial Services Industry
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      Paine, Lynn S. "Salomon Brothers (A)." Harvard Business School Case 305-019, November 2004. (Revised February 2009.)
      • 2004
      • Other Unpublished Work

      Sudden Conflict: The Clash of Cultures at the Heart of Crisis Management

      By: Dutch Leonard and Arnold M. Howitt
      Keywords: Crisis Management; Conflict and Resolution
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      Leonard, Dutch, and Arnold M. Howitt. "Sudden Conflict: The Clash of Cultures at the Heart of Crisis Management." July 2004.
      • April 2004 (Revised March 2008)
      • Case

      Precise Software

      By: Paul A. Gompers and Sara Bergson
      Yossi Sela, general partner at Gemini Venture capital, considers a new investment in Precise Software. The firm is at a crisis point, and Sela needs to decide whether he will fire the firm's chief executive officer. Conflicts between the American CEO and the Israeli... View Details
      Keywords: Venture Capital; Investment; Resignation and Termination; Crisis Management; Managerial Roles; Conflict and Resolution; Israel; United States
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      Gompers, Paul A., and Sara Bergson. "Precise Software." Harvard Business School Case 204-157, April 2004. (Revised March 2008.)
      • April 2004 (Revised May 2010)
      • Case

      Columbia's Final Mission

      By: Richard M.J. Bohmer, Amy C. Edmondson, Michael Roberto, Laura Feldman and Erika Ferlins
      Describes the 16-day final mission of the space shuttle Columbia in January 2003 in which seven astronauts died. Includes background on NASA and the creation of the human space flight program, including the 1970 Apollo 13 crisis and 1986 Challenger disaster. Examines... View Details
      Keywords: Leadership; Crisis Management; Management Skills; Organizational Culture; Groups and Teams; Behavior; Aerospace Industry
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      Bohmer, Richard M.J., Amy C. Edmondson, Michael Roberto, Laura Feldman, and Erika Ferlins. "Columbia's Final Mission." Harvard Business School Case 304-090, April 2004. (Revised May 2010.)
      • April 2004 (Revised May 2005)
      • Case

      Telecomunicacoes de Sao Paulo SA (Telesp)

      By: Lynda M. Applegate, Elizabeth Collins and Ricardo Reisen de Pinho
      Set in Brazil during the period of telecommunication's privatization, CEO Manoel Amorim must define a sustainable strategy and build capabilities in his organization. View Details
      Keywords: Strategic Planning; Emerging Markets; Privatization; Financial Crisis; Telecommunications Industry; Brazil
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      Applegate, Lynda M., Elizabeth Collins, and Ricardo Reisen de Pinho. "Telecomunicacoes de Sao Paulo SA (Telesp)." Harvard Business School Case 804-149, April 2004. (Revised May 2005.)
      • 2004
      • Dictionary Entry

      Leadership in Crisis Situations

      By: Dutch Leonard
      Keywords: Leadership; Crisis Management
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      Leonard, Dutch. "Leadership in Crisis Situations." In The Encyclopedia of Leadership, edited by James MacGregor Burns, George R. Goethals, and Georgia J. Sorenson. Great Barrington, MA: Berkshire Publishing, 2004.
      • January 2004 (Revised May 2008)
      • Case

      Johnson & Johnson's Corporate Credo

      By: Thomas R. Piper
      No corporate credo is better known than that of Johnson & Johnson. Describes the history of the credo, including the credo challenge initiated by the CEO, James Burke, in 1975 and the role the credo played during the Tylenol poisoning crisis. View Details
      Keywords: History; Mission and Purpose; Goals and Objectives; Corporate Accountability; Reputation; Crisis Management; Corporate Governance; Management Teams
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      Piper, Thomas R. "Johnson & Johnson's Corporate Credo." Harvard Business School Case 304-084, January 2004. (Revised May 2008.)
      • January 2004 (Revised April 2004)
      • Case

      Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (A)

      By: Ashish Nanda
      This case describes how the Boston archdiocese of the Roman Catholic Church handled allegations of clergy sexual abuse during the 1990s. In 2002, the archdiocese was confronted by public revelations of how the allegations were handled. Professional organizations first... View Details
      Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
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      Nanda, Ashish. "Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (A)." Harvard Business School Case 904-048, January 2004. (Revised April 2004.)
      • January 2004 (Revised April 2004)
      • Case

      Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (B)

      By: Ashish Nanda
      In 2002, the Boston archdiocese of the Roman Catholic Church was confronted by public revelations of how allegations of clergy sexual abuse were handled by the archdiocese during the 1990s. This case describes how the Boston archdiocese addressed the issue over the... View Details
      Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
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      Nanda, Ashish. "Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (B)." Harvard Business School Case 904-049, January 2004. (Revised April 2004.)
      • January 2004
      • Article

      Market Orientation, Innovativeness and Organizational Culture: Thai Firms Adapt to the Asian Economic Crisis

      By: Rohit Deshpandé and John U. Farley
      Keywords: Markets; Innovation and Invention; Organizational Culture; Financial Crisis; Organizational Change and Adaptation; Business Ventures; Thailand; Asia
      Citation
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      Deshpandé, Rohit, and John U. Farley. "Market Orientation, Innovativeness and Organizational Culture: Thai Firms Adapt to the Asian Economic Crisis." Asian Journal of Marketing (January 2004): 5–19.
      • December 2003 (Revised March 2004)
      • Case

      FIRA: Confronting the Mexican Agricultural Crisis

      By: James E. Austin, Michael Chu and Cate Reavis
      In fall 2003, Mexico's agriculture sector was facing a crisis brought on largely by a surge in cheap U.S. imports resulting from NAFTA and inaccessible and/or expensive terms of credit for Mexican agricultural producers. It was getting harder for Mexican producers to... View Details
      Keywords: Development Economics; Public Sector; Trade; Financial Instruments; Crisis Management; Markets; Strategic Planning; Partners and Partnerships; Competitive Strategy; Agriculture and Agribusiness Industry
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      Austin, James E., Michael Chu, and Cate Reavis. "FIRA: Confronting the Mexican Agricultural Crisis." Harvard Business School Case 304-032, December 2003. (Revised March 2004.)
      • November 2003 (Revised March 2004)
      • Case

      Drilling South: Petrobras Evaluates Pecom

      By: Mihir A. Desai and Ricardo Reisen de Pinho
      The Brazilian oil company, Petrobras, is evaluating the acquisition of an Argentine oil company, the Perez Companc Group (Pecom). The acquisition would increase Petrobras' oil reserves and expand its interests outside Brazil, a significant step for the largest company... View Details
      Keywords: Mergers and Acquisitions; Forecasting and Prediction; Financial Crisis; Non-Renewable Energy; Cross-Cultural and Cross-Border Issues; Corporate Governance; Risk Management; Emerging Markets; State Ownership; Performance Evaluation; Risk and Uncertainty; Valuation; Energy Industry; Argentina; Brazil
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      Desai, Mihir A., and Ricardo Reisen de Pinho. "Drilling South: Petrobras Evaluates Pecom." Harvard Business School Case 204-043, November 2003. (Revised March 2004.)
      • November 2003 (Revised December 2003)
      • Case

      Enabling Business Strategy with IT at the World Bank

      By: F. Warren McFarlan and Brian DeLacey
      World Bank IT provides services (communications, applications, video conferencing, knowledge sharing, distance learning, information sharing, client commerce, crisis management, etc.) on a global basis to the poorest countries in the globe via satellites. This case... View Details
      Keywords: Information Infrastructure; Globalized Economies and Regions; Information Technology; Global Strategy; Business Strategy; Banks and Banking; Banking Industry
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      McFarlan, F. Warren, and Brian DeLacey. "Enabling Business Strategy with IT at the World Bank." Harvard Business School Case 304-055, November 2003. (Revised December 2003.)
      • October 2003
      • Teaching Note

      2001 Crisis in Argentina, The: An IMF-Sponsored Default? (A) and (B) (TN)

      By: Rafael M. Di Tella and Ingrid Vogel
      Teaching Note to (9-704-004) and (9-704-021). View Details
      Keywords: Argentina
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      Di Tella, Rafael M., and Ingrid Vogel. "2001 Crisis in Argentina, The: An IMF-Sponsored Default? (A) and (B) (TN)." Harvard Business School Teaching Note 704-020, October 2003.
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