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  • All HBS Web  (2,782)
    • People  (3)
    • News  (670)
    • Research  (1,239)
    • Events  (14)
    • Multimedia  (27)
  • Faculty Publications  (759)
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  • Web

Giving - Alumni

field immersions give students insights into global business. Read stories Ways to Give There are many ways to show your support—and have a far-reaching impact. By Credit Card By Check By Wire Transfer With Stock Donor-Advised Fund... View Details
  • Web

The “Hawthorne Effect” – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

Hawthorne Studies," Journal of Occupational Behavior , Vol. 6, 1985, p. 125. 14 Letter from Elton Mayo to George A. Pennock, October 28, 1929. Elton Mayo Papers, Box 7, Baker Library, Harvard Business School. Research Links Baker Library | Historical Collections | Site... View Details
  • Research Summary

Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity

Fintech, Small Business & the American Dream describes the needs of small businesses for capital and demonstrates how technology—novel data sources, artificial intelligence, machine learning—will transform the small business lending market. This market has been... View Details
  • 2019
  • Book

Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity

By: Karen G. Mills
Fintech, Small Business & the American Dream describes the needs of small businesses for capital and demonstrates how technology—novel data sources, artificial intelligence, machine learning—will transform the small business lending market. This market has been... View Details
Keywords: Fintech; Big Data; Data; Technology; Artificial Intelligence; Great Recession; Regulation; Innovation; Banks; Lending; Loans; Access To Capital; American Dream; Community Banking; Small Business Administration; Entrepreneur; Government; Public Policy; API; Policy Making; Small Business; Financing and Loans; Technological Innovation; Financial Crisis; Banks and Banking; Governing Rules, Regulations, and Reforms; Policy; AI and Machine Learning; Analytics and Data Science; United States
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Mills, Karen G. Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity. Palgrave Macmillan, 2019.
  • 05 Jul 2023
  • HBS Case

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

Ron Johnson as chief executive officer of JCPenney. Johnson joined from Target and previously worked for Apple, where he’s credited with developing the Apple Store concept. “The trap is when you rely too heavily on one orientation, the... View Details
Keywords: by Ben Rand
  • April 2019
  • Article

Score Blending: How Scale Response Grouping Biases Perceived Standing

By: Ryan Hauser and Norbert Schwarz
Numerical values—from test scores to credit scores—inform us of our relative standing and can shape our decisions. The values are usually presented in a continuous format (which places scores on a single line) or a grouped format (which separates scores into several... View Details
Keywords: Decision-making; Scale; Decision Making; Perception
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Hauser, Ryan, and Norbert Schwarz. "Score Blending: How Scale Response Grouping Biases Perceived Standing." Journal of Behavioral Decision Making 32, no. 2 (April 2019): 194–202.
  • May–June 2019
  • Article

Your Workforce Is More Adaptable Than You Think

By: Joseph B. Fuller, Manjari Raman, Judith K. Wallenstein and Alice de Chalendar
In 2018 the Project on Managing the Future of Work at HBS teamed up with the BCG Henderson Institute to survey 6,500 business leaders and 11,000 workers about the various forces reshaping the nature of work. The responses revealed a surprising gap: While the executives... View Details
Keywords: Management; Employees; Attitudes; Organizational Culture; Organizational Change and Adaptation
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Fuller, Joseph B., Manjari Raman, Judith K. Wallenstein, and Alice de Chalendar. "Your Workforce Is More Adaptable Than You Think." Harvard Business Review 97, no. 3 (May–June 2019): 118–126.
  • 09 Apr 2009
  • Working Paper Summaries

The Economics of Structured Finance

Keywords: by Joshua D. Coval, Jakub Jurek & Erik Stafford
  • 21 Nov 2022
  • Research & Ideas

Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers

with Gen Z shoppers in their teens and 20s. The payment method made up $97 billion—or 2.1 percent—of total US e-commerce sales in 2020, a figure that is expected to double by 2024. BNPL is so lucrative, merchants are paying fintech companies roughly twice the amount... View Details
Keywords: by Rachel Layne; Retail; Financial Services; Technology
  • June 2023
  • Exercise

Clash of Two Giants Simulation Exercise Instructions

By: Feng Zhu and Marco Iansiti
Many markets are organized around platforms that connect consumers with complimentary applications and services. These platforms are two-sided because both sides - consumers and those providing applications or services - need access to the same platform to interact. A... View Details
Keywords: Platform Strategies; Technology Platform; Customer Acquisition; Network Effects; Digital Platforms; Marketplace Matching; Strategy
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Zhu, Feng, and Marco Iansiti. "Clash of Two Giants Simulation Exercise Instructions." Harvard Business School Exercise 623-092, June 2023.
  • June 2005 (Revised January 2007)
  • Case

Equator Principles, The: An Industry Approach to Managing Environmental and Social Risks

By: Benjamin C. Esty, Carin-Isabel Knoop and Aldo Sesia
In June 2003, 10 leading international banks adopted new voluntary guidelines, called the Equator Principles, to promote sustainable development in project finance. In recent years, nongovernmental organizations (NGOs) had raised issues about the lenders'... View Details
Keywords: Risk and Uncertainty; Competition; Corporate Social Responsibility and Impact; Social Issues; Environmental Sustainability; Policy; Project Finance; Standards; Projects; Commercial Banking; Non-Governmental Organizations
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Esty, Benjamin C., Carin-Isabel Knoop, and Aldo Sesia. "Equator Principles, The: An Industry Approach to Managing Environmental and Social Risks." Harvard Business School Case 205-114, June 2005. (Revised January 2007.)
  • August 2002 (Revised July 2003)
  • Case

LAE Enterprises Corp.

Jay Entrepreneur had to decide whether it was worth his time to plow through a 12-page term sheet for a Series A round of preferred stock prepared by HBS Investors, a well-established venture capital firm that did seed, early-round, and mezzanine financings. He could... View Details
Keywords: Venture Capital; Contracts; Decision Choices and Conditions; Business Startups; Medical Devices and Supplies Industry
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Bagley, Constance E. "LAE Enterprises Corp." Harvard Business School Case 803-025, August 2002. (Revised July 2003.)

    Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity

     

    Fintech, Small Business & the American Dream describes the needs of small businesses for capital and demonstrates how technology—novel data sources, artificial intelligence, machine learning—will transform the small business lending market. This market... View Details
    • 2025
    • Working Paper

    Unwinding Loan Prospecting Pressure Through Renegotiation: The Role of Loan Officer Changes in Debt Contracting

    By: Jung Koo Kang, Regina Wittenberg Moerman and Jessie Cheong
    We examine the impact of loan officer changes on debt contract design. Loan officers play a critical role in initiating and maintaining lending relationships but also face pressure to originate more loans, incentivizing them to offer loan terms more favorable than... View Details
    Keywords: Financing and Loans; Borrowing and Debt; Contracts; Negotiation; Motivation and Incentives
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    Kang, Jung Koo, Regina Wittenberg Moerman, and Jessie Cheong. "Unwinding Loan Prospecting Pressure Through Renegotiation: The Role of Loan Officer Changes in Debt Contracting." Working Paper, March 2025.
    • June 2023 (Revised October 2024)
    • Teaching Note

    Clash of Two Giants Simulation Exercise Teaching Note

    By: Feng Zhu
    Teaching Note for HBS Case No. 623-092. Many markets are organized around platforms that connect consumers with complimentary applications and services. These platforms are two-sided because both sides—consumers and those providing applications or services—need access... View Details
    Keywords: Platform Strategy; Customer Acquisition; Technology Platform; Competitive Strategy; Network Effects; Digital Platforms; Management Skills
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    Zhu, Feng. "Clash of Two Giants Simulation Exercise Teaching Note." Harvard Business School Teaching Note 623-093, June 2023. (Revised October 2024.)
    • November 2009
    • Case

    The HLB Turnaround

    By: Lynda M. Applegate, Bhaskar Chakravorti and Laura Winig
    Ford Pearson has recently taken over as CEO of HLB, a Chicago-based product design and development firm (and once one of the largest in the business), to help turn it around after a series of crises that had seriously threatened its survival. Pearson has personally... View Details
    Keywords: Business Organization; Business or Company Management; Private Equity; Restructuring; Product Design; Corporate Finance
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    Applegate, Lynda M., Bhaskar Chakravorti, and Laura Winig. "The HLB Turnaround." Harvard Business School Case 810-023, November 2009.
    • 15 Aug 2007
    • Op-Ed

    3 Steps to Reduce Financial System Risk

    agencies, uneven supervisory coverage, and politically driven legislative reactions. In the process, much of the initial beneficial impact of credit risk transfer technology may be negated. 3 steps can mitigate this new component of... View Details
    Keywords: by Mohamed El-Erian; Financial Services; Banking
    • 22 Apr 2014
    • First Look

    First Look: April 22

    more profitable lending, their power is muted by both deferred compensation and the limited liability typically enjoyed by credit officers. Second, we present direct evidence that incentive contracts distort judgment and beliefs, even... View Details
    Keywords: Sean Silverthorne
    • Web

    Accounting & Management - Faculty & Research

    credit for millions of individuals lacking a prior credit history. However, short-term, high-interest digital loans have raised concerns about predatory lending practices. To examine how digital View Details
    • 2023
    • Working Paper

    No Mask, No Service: Customer Reaction to Walmart’s 2020 National Mask Mandate

    By: Innessa Colaiacovo
    Multi-location firms face a complex series of economic tradeoffs when deciding whether to implement standard processes or allow processes to vary across establishments. One element of this tradeoff is customer response. This paper explores customer reaction to a... View Details
    Keywords: Consumer Behavior; Geographic Location; Policy; Health Pandemics; Retail Industry; United States
    Citation
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    Colaiacovo, Innessa. "No Mask, No Service: Customer Reaction to Walmart’s 2020 National Mask Mandate." Harvard Business School Working Paper, No. 24-004, July 2023. (Revise and Resubmit to Journal of Economics and Management Strategy.)
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