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  • All HBS Web  (1,921)
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  • All HBS Web  (1,921)
    • People  (7)
    • News  (510)
    • Research  (1,173)
    • Events  (4)
    • Multimedia  (5)
  • Faculty Publications  (386)
← Page 42 of 1,921 Results →
  • 07 Jan 2002
  • Research & Ideas

How Marketing Can Reduce Worldwide Poverty

insights, à la the "Just Say No" campaign. But let's say your goals are a good deal more ambitious. You care about benefiting society as a whole. You want to help people stuck in grinding poverty. You want to know what villagers... View Details
Keywords: by Martha Lagace
  • 05 Sep 2018
  • Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

competitive advantage for companies in certain circumstances. First, there must be an opportunity for the learning to be implemented. A firm that uses a third-party vendor to package its version of Linux, for example, would have trouble... View Details
Keywords: by Kristen Senz; Computer
  • 28 Mar 2012
  • What Do You Think?

Are Factory Jobs Important to the Economy?

Summing Up: What Next, If Manufacturing Proves Not To Be A Creator Of Those Good "factory Jobs" Of The Past? Manufacturing is essential to the health of an economy. It both fuels and results from innovation. It is natural in the course of... View Details
Keywords: by James Heskett; Manufacturing
  • 18 Feb 2019
  • Book

What’s Really Disrupting Business? It’s Not Technology

going to do it more conveniently,’” says Thales S. Teixeira, author of the new book Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption, which debuts tomorrow. “Incumbents tend to respond to decoupling by gluing... View Details
Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail
  • 29 Aug 2018
  • What Do You Think?

What Should Harley-Davidson’s Management Do?

Harley demographic aging out of the sport the new concepts are a step in the right direction most of all, the product must be right.” Kevin O’Meara agreed, saying that, “the tariffs and the ‘Twitter war’ are masking the true issues (1) Aging View Details
Keywords: by James Heskett; Auto
  • 20 Apr 2021
  • Book

A Simple Question That Can Guide Companies to Epic Success

everybody does? My colleague Professor Raffaella Sadun has wonderful research that shows just how slowly even key managerial practices diffuse. All of a sudden, being a good manager confers a lasting competitive advantage. Kost: You end... View Details
Keywords: by Danielle Kost
  • 22 Sep 2022
  • News

The Beauty Guide

be talking to you today if I hadn’t left marketing,” declares Freyre. The move to sales taught her about retailers, how consumers shop, and ultimately made her a better marketer and leader. “I tap into that diversity of experience every... View Details
Keywords: Maureen Harmon
  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

concluded that Toyota has come up with a powerful, broadly applicable answer to a fundamental managerial problem. The products we consume and the services we use are typically not the result of a single person's effort. Rather, they come... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • 17 Jan 2012
  • First Look

First Look: January 17

http://journals.aomonline.org/InPress/main.asp?action=preview&art_id=1065&p_id=2&p_short=AMLE Honest Rationales for Dishonest Behavior Authors:F. Gino and S. Ayal Publication:In The Social Psychology of Morality: Exploring the Causes of View Details
Keywords: Sean Silverthorne
  • 28 Oct 2014
  • First Look

First Look: October 28

http://hbr.org/product/Whole-Foods--the-Path-to-/an/615019-PDF-ENG Harvard Business School Case 915-001 Pivots and Incentives at LevelUp LevelUp's mobile payments service lets users scan a smartphone barcode rather than swipe a credit card. Will View Details
Keywords: Carmen Nobel
  • 06 Aug 2019
  • Blog Post

Entrepreneurship and Global Capitalism - Discovering the Business of Storytelling

messages in Hindi cinema are universal, and often more uplifting than other stories I consume — they remind me that anything is possible.”   Media was an escape: it introduced me to worlds that weren’t my own. Stories create spaces for... View Details
  • 20 Feb 2019
  • Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

reality is that we don’t really know if commercial space flight will ultimately be a money maker, how many competitors will fit in the market, or what demand will be for consumers taking off on space vacations after the initial enthusiasm... View Details
Keywords: by Scott Wallask; Aerospace; Tourism; Transportation
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

sustained growth while pursuing a strong export orientation provided the empirical backdrop for this approach. Government policy to achieve export-led growth is then essentially about findings ways to increase the ability to sell domestically produced View Details
Keywords: by Christian Ketels
  • 02 May 2017
  • First Look

First Look at New Research: May 2, 2017

April 14, 2017 Harvard Business Review Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It By: Deighton, John A. Abstract—United Airlines has pledged to improve its training programs and empower its... View Details
Keywords: Carmen Nobel
  • 12 Mar 2014
  • Lessons from the Classroom

Managing the Family Business: Firing the CEO

hesitant. Yet sometimes, this is necessary. But when? You should fire your CEO under two of these three conditions: (1) there is a weak and unfixable fit between the CEO's skills and the needs of the company, (2) the CEO disrespects the core values of the company, and... View Details
  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

Summing Up When Is Listening Not a Good Strategy? Like a good case debate, the discussion of the question of whether listening is a lost art was not one-sided. What was clear was how important people felt... View Details
Keywords: by James Heskett
  • 02 Dec 2010
  • What Do You Think?

Making Right Choices: Art or Science?

explores choices we make as consumers of products and services, many of which she has observed in her numerous experiments. Her definition of choice is "the ability to exercise control over ourselves and our environment. In order to... View Details
Keywords: by Jim Heskett
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 15 Jun 2009
  • Research & Ideas

GM: What Went Wrong and What’s Next

auto market in the 1950s. The industry leader, unbothered by competition and looming threats, began to coast on its former glory, however, and bypass such areas as consumer preferences and industry innovation. By February 2009, GM's... View Details
Keywords: by Staff; Auto
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