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Show Results For
- All HBS Web
(922)
- People (2)
- News (199)
- Research (611)
- Events (3)
- Multimedia (3)
- Faculty Publications (176)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to look View Details
- 21 Nov 2005
- Research & Ideas
The Geography of Corporate Giving
examining corporate and nonprofit growth for close to 1,000 communities over the period from 1987 to 2002. In addition to the interviews for this study, we have also created a database that enables us to understand the statistical View Details
Keywords: by Sean Silverthorne
- 10 Feb 2003
- Research & Ideas
Women at Work
Lynda Clarizio Every woman who works and has a life confronts unique challenges, from finding reliable and caring childcare to making time to nurture the relationship with their spouse or partner to fighting their own guilt and... View Details
Keywords: by Wendy Guild
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
disconfirmation, of different need expectations will yield emotional experience of varying magnitudes, with confirmation of approach-oriented need expectations exerting stronger effects than the confirmation of avoidance-oriented need expectations. We View Details
Keywords: Sean Silverthorne
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
environments differently than those pursuing traditional closed strategies. This chapter considers these strategies together highlighting similarities and differences between platform, open/user innovation, and ecosystem strategies. We... View Details
Keywords: Sean Silverthorne
- 18 Feb 2009
- First Look
First Look: February 18, 2009
accountability. But partners are not paid until after their work is complete, and advertisers can extend this delay both to improve detection of improper partner practices and to punish partners who turn out to be rule-breakers. I capture these View Details
Keywords: Martha Lagace
- 01 Sep 2010
- News
Fair Trade
complex scents, both of which contrast with the Asian preference for light scents.” For an industry which looks global, it has some decidedly local characteristics . World War I helped launch the beauty revolution. In close quarters, soap... View Details
- 12 May 2009
- First Look
First Look: May 12, 2009
recommendations cover the entire hiring cycle in seven steps: anticipating the need for new hires, specifying the job, developing a pool of candidates, assessing the candidates, closing the deal, integrating the newcomer, and reviewing... View Details
Keywords: Martha Lagace
- 15 Dec 2024
- News
Alumni and Faculty Books
will become the reader’s greatest asset in creating lasting, positive change in their relationship with food and health. Uncertainty and Enterprise: Venturing Beyond the Known By Amar Bhidé (DBA, 1988, MBA 1979) Oxford University Press... View Details
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
forthcoming Journal of Financial and Quantitative Analysis Leverage and the Beta Anomaly By: Baker, Malcolm, Mathias F. Hoeyer, and Jeffrey Wurgler Abstract— The well-known weak empirical relationship between beta risk and the cost of... View Details
Keywords: Dina Gerdeman
- 17 Jan 2017
- First Look
First Look at New Research: January 17
studies of live dyadic conversations, we identify a robust and consistent relationship between question-asking and liking: people who ask more questions are better liked by their conversation partners. When people are instructed to ask... View Details
Keywords: Sean Silverthorne
- 21 Oct 2014
- First Look
First Look: October 21
of 2.5 million U.S. respondents, and Eurobarometer data that cover multiple business cycles over four decades. This research provides a new perspective on the welfare cost of business cycles with implications for growth policy and our understanding of the long-run... View Details
Keywords: Sean Silverthorne
- 20 May 2014
- First Look
First Look: May 20
relationship between the diffusion of advanced internet technology and the geographic concentration of invention, as measured by patents. First, we show that patenting became more concentrated from the early 1990s to the early 2000s and,... View Details
Keywords: Sean Silverthorne
- 21 Oct 2008
- First Look
First Look: October 21, 2008
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=509022 Frank Addante, Serial Entrepreneur Harvard Business School Case 809-046 Frank Addante is a 28-year-old serial entrepreneur who is in the process of building his fifth venture. Of his first four... View Details
Keywords: Martha Lagace
- 19 Jun 2017
- News
How Women's Basketball Conquered Europe
had done was create the first professional marathon ever in the United States. After two years, we had started to look in other areas. Make a long story short, I had gotten Jordache, which was then raging hot jeans company, to sponsor the marathons. I had worked View Details
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
reach wealthy and technologically savvy consumers fed up with gridlock and delay. At the heart of each business: a vision to change how Jakartans navigate the city’s congestion and transform their relationship with this sprawling... View Details
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
resilience while changing your relationship to stress, and shares a roadmap for sustainable performance in the face of ongoing change. How to Wash a Chicken: Mastering the Business Presentation by Tim Calkins (MBA 1991) Page Two This is... View Details
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
industry, which reached global sales of $1.9 trillion in 2019. Even before the pandemic, roughly 28 percent of global apparel transactions were happening online. At the same time, many brands had closed their physical stores in the... View Details
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
economic theory with field experiments. "Field experiments give you scientific rigor while being close to practice," says. "Unless you really have a bulletproof argument that you can't poke holes in, it's hard to change prior beliefs."... View Details
Keywords: by Carmen Nobel
- 19 Jun 2012
- First Look
First Look: June 19
production, delivery, or quality problems, the supposed savings would be quickly forgotten and Caracappa would bear a heavy responsibility both for the problems and for disrupting an otherwise satisfactory relationship with the long-time... View Details
Keywords: Sean Silverthorne