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  • September 2012 (Revised December 2012)
  • Case

Addleshaw Goddard LLP (Abridged)

By: Robert G. Eccles, Amy C. Edmondson and James Weber
Addleshaw-Goddard (AG), the 15th largest law firm in the UK, is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim Hever... View Details
Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom
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  • 08 Mar 2022
  • Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

body of research has found that seeing or hearing about female leaders improves women’s self-perception and performance, countering what is known as stereotype threat, or the risk of identifying with a negative stereotype about one’s group. In this case, that women are... View Details
Keywords: by Colleen Ammerman and Boris Groysberg
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

measuring up to 965' x 106'. The new locks will measure 1,400' × 180' × 60' and be capable of accommodating ships up to 1,315' × 176'. This is big enough to accommodate Nimitz-class aircraft carriers and most cargo ships short of a... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

fundamental in fact, Iansiti and Lakhani argue that it’s crucial for firms to reinvent themselves around these new technologies and capabilities to not only grow, but compete and survive. ”It’s not disruption. Rather, it’s a completely... View Details
Keywords: by Dina Gerdeman
  • June 2020
  • Supplement

RBC: Transforming Transformation (B)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada
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  • Person Page

Press / Media

By: Gary P. Pisano

Thought Leader: Gary Pisano

by Amy Bernstein, strategy+business, Summer 2007

A leading student of the biotech business describes the problems holding the industry back, and how it can overcome... View Details

  • Web

Hawes Hall | About

facilitates the fusion of interactive technologies with teaching techniques grounded in the case method. Innovations such as wireless Internet access and built-in video, webcast, and broadcast capabilities are essential features of the... View Details
  • Blog

Leading Successful Digital Transformation

information exchange. Growth can also come by leveraging existing capabilities to enter completely new businesses. Alibaba started Taoboa, where buyers and sellers exchanged goods. However, to solve the trust problem between buyers and... View Details
  • 10 Nov 2015
  • Op-Ed

Authentic Leadership Rediscovered

flexible styles that fit the situation and capabilities of their teammates. At times, authentic leaders are coaches and mentors, inspiring others and empowering their teammates to lead through the most important tasks without a great deal... View Details
Keywords: by Bill George
  • 12 Mar 2021
  • News

My Favorite Case

humiliating me on the first day, then pushing me to go beyond what I thought I was capable of, throughout the year. I managed to get one of my few “excellents” for my final marketing grade. Hesper Silver also marked the beginning of a... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 11 Apr 2022
  • Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

organizations that want to change, it’s completely accessible. You see both the capability and the motivation, whereas before maybe you had the motivation but not the capability. And now the business case for DEI is overwhelmingly clear.... View Details
Keywords: by Jen McFarland Flint
  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

in workers who haven't traditionally taken part in innovation. "It's about unlocking the power of thousands of software engineers and encouraging innovation up and down the organization," Staats says. "You can impact productivity while also changing the... View Details
Keywords: by Julia Hanna; Computer
  • 20 May 2024
  • Blog Post

Get to Know Class Day Student Speaker Erik Roberts

Roberts went into consulting to dip his toes into the field of business and discover his passions. He worked in sectors such as economic development and climate and sustainability, founded a nonprofit academy to deliver capability... View Details
  • 01 Oct 2001
  • Research & Ideas

Organizing the Family-Run Business

performance. The board needs to be composed of individuals who are capable and interested in giving feedback. The board is also responsible for recommending an appropriate CEO compensation structure, including salary, bonuses, benefits,... View Details
  • 09 May 2023
  • Blog Post

Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 1)

us apart but instead what might bring us together. I hope that one day we, as a combined harmonious people, realize what amazing feats we are capable of achieving once we learn to work together. Victoria Chen (MBA 2023) My relationship... View Details

    Overcrowded – Designing Meaningful Products in a World Awash with Ideas

    We live in a world awash with ideas. Thanks to the web and to powerful ideation approaches such as open innovation, design thinking, or crowdsourcing, organizations have today easy access to an unprecedented amount of novel concepts. In this context, what... View Details

    • 31 Jul 2023
    • News

    Striving for Imperfection

    there’s lots of learning or capability building, you’re on track to fly, test, fail, fix. JF: You say that we make a lot of assumptions about where solutions might come from within an organization—you’ve just been talking about, kind of... View Details
    Keywords: Management of Companies and Enterprises; Management
    • 11 Aug 2008
    • Research & Ideas

    Strategy Execution and the Balanced Scorecard

    Ramaswany's customer co-creation process might prove most relevant. If the company has distinctive capabilities in important business processes— operations management, customer data mining, or product features and innovation—that are... View Details
    Keywords: by Martha Lagace
    • June 2012
    • Case

    Buro Happold (Abridged)

    By: Robert G. Eccles and Ryan Johnson
    In 1996, Ted Happold, the founder of the engineering services firm Buro Happold, passed away, and Padraic Kelly became the firm's new managing director (MD). One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current... View Details
    Keywords: Learning And Development; Managing Growth; Organizational Design; Diversification; Client Management; Leadership Skills; Entrepreneurship; Growth and Development Strategy; Leadership Development; Management Skills; Training; Programs; Customer Relationship Management
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    • 20 Oct 2010
    • Op-Ed

    Export Competitiveness: Reversing the Logic

    WTO, World Bank, and the OECD. Or they could be related to lagging capabilities of domestic companies, either in understanding foreign markets or in their own products, services, or value chains. Another large body of thinking is devoted... View Details
    Keywords: by Christian Ketels