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- All HBS Web
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- News (420)
- Research (1,032)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
the short-sighted and inward-looking approach to marketing that focuses on the needs of the company instead of defining the company and its products in terms of the customers' needs and wants. If IKEA founder and CEO Ingmar Kamprad had... View Details
- 07 Mar 2017
- First Look
First Look at New Research, March 7
of organizational features during growth; the second, their dramatic change. We juxtapose the two narratives to reveal ongoing gaps in the study of how growth can effect change along three dimensions: organizational design, team... View Details
Keywords: Sean Silverthorne
- 22 Aug 2005
- Research & Ideas
Balancing the Future Against Today’s Needs
This separate-yet-connected structure allows leaders to provide freedom to some to blaze a new trail, while protecting the ability of others to stay on the tried-and-true path. "You need to separate out your innovators and let them do crazy and radical... View Details
Keywords: by Paul Michelman
- 16 Nov 2010
- First Look
First Look: November 16, 2010
be avoided by using a more deliberative, analytical decision-making process. In this paper, we describe joint evaluation as an effective tool to help decision makers manage their emotional assessments of morality. Bounded Ethicality in... View Details
Keywords: Sean Silverthorne
- 17 Nov 2009
- First Look
First Look: Nov. 17
two-sided platforms and indirect network effects to develop an explanation why markets with two-sided platforms are often characterized by incompatibility with one dominant player who may subsidize access to one side of the market. We... View Details
Keywords: Martha Lagace
- 06 Jan 2003
- What Do You Think?
China: The Next Big Market Opportunity or the Next Big Bubble?
Summing Up Those with firsthand experience suggest, in response to this month's column, that few CEOs with a reason to be there can forego investment in China. However, there is a reason why involvement today is most likely to be as a... View Details
Keywords: by James Heskett
- 17 Jan 2007
- Op-Ed
Learning from Private-Equity Boards
for corporate boards. The yes answer reflects the fact that many productive aspects of corporate governance and control that have proven effective in the private-equity industry were noticeably absent at Enron. If Enron's board (which was... View Details
- 04 Jun 2013
- First Look
First Look: June 4
Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of... View Details
Keywords: Sean Silverthorne
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
worldwide establishment dataset, we investigate both the significance and causes of multinational firm co-agglomeration. In contrast to the conventional emphasis of the literature on the role of input-output linkages, we assess the effect... View Details
Keywords: Martha Lagace
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
the privilege of collecting loyalty card customer data. As former Tesco CEO Sir Terry Leahy put it in his recent book referring to the 1 percent loyalty discount: "It was a thank you, pure and simple." Can such small rewards... View Details
- 30 Jan 2018
- First Look
January 30, 2018
role of telecommunications firms in providing content. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53774 forthcoming Journal of Accounting Research Effects of an Information Sharing System on Employee Creativity,... View Details
Keywords: Sean Silverthorne
- 21 Nov 2012
- Research & Ideas
What Health Care Managers Need to Know--and How to Teach Them
digital platform, and the increased fiscal pressures created by the worldwide economic crisis. Unfortunately, the educational programs for future health care leaders fail to provide many of the needed skills, according to a survey of CEOs... View Details
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
Dimon, CEO of JP Morgan, whom he cited for his approach of “doing business in a first class way.” Dimon majored in psychology and economics at Tufts University and completed an MBA at the Harvard Business School. Darmody1 added other... View Details
- 28 Jan 2014
- First Look
First Look: January 28
http://www.amazon.com/Business-History-Elgar-Walter-Friedman/dp/1781955263/ref=sr_1_2?s=books&ie=UTF8&qid=1389789862&sr=1-2&keywords=Business+History+Jones+and+Friedman August 2013 Management Science The Distinct Effects... View Details
Keywords: Sean Silverthorne
- 19 Jun 2012
- First Look
First Look: June 19
have delayered, flattened firms can exhibit more control and decision making at the top. Managers take note. Flattening can lead to exactly the opposite effects from what it promises to do. Read the paper:... View Details
Keywords: Sean Silverthorne
- 23 Jun 2003
- Research & Ideas
Historically Speaking: A Roundtable at HBS
of other extraordinary work followed, including The Visible Hand, which won the Pulitzer Prize in 1977. In 1917, two-thirds of the CEOs of these companies were either Presbyterian or Episcopalian. If you were anything else, chances are... View Details
Keywords: by Jim Aisner
- 24 Sep 2014
- Op-Ed
Tackling Climate Change Will Cost Less Than We Think
years ago. In the environmental arena, the emissions allowance program enacted to control emissions of sulphur dioxide was much more effective —and much cheaper —than early estimates had suggested. We tend to take these kinds of advances... View Details
- 15 Oct 2008
- First Look
First Look: October 15, 2008
effectively within the newly merged entities. No PDF is available at this time. Reputation and Competition: Evidence from the Credit Rating Industry Authors:Bo Becker and Todd Milbourn Abstract Fair and accurate credit ratings arguably... View Details
Keywords: Martha Lagace
- 21 Dec 2010
- First Look
First Look: December 21
characteristics, in particular age. In a second treatment we explicitly tell children not to cheat. This request has a dampening effect on their tendency to over-report the prize-winning outcome, especially in girls. Furthermore, while... View Details
- 08 May 2012
- First Look
First Look: May 8
that egalitarianism distance has a negative causal impact on FDI flows. This effect is robust to a broad set of competing accounts, including the effects of other cultural dimensions, various features of the... View Details
Keywords: Carmen Nobel