Publications

April 2000 (Revised September 2001)
Case

Peppers and Rogers Group, The

By: John A. Deighton

Can two successful authors build a scalable consulting practice based on their unique view of customer relationship management (CRM)? Should they emphasize strategy or execution? The case describes how Peppers and Rogers grew from two people earning speaker fees to a... View Details

Keywords: Customer Relationship Management; Growth and Development; Information Publishing; Going Public; Strategy; Competition; Internet; Consulting Industry

04 Sep 2001
Research & Ideas

Governing the Family-Run Business

family-business-ownership system will vary somewhat based on the size and diversity of the business organization, View Details

The Big Ditch

On August 15, 1914, the Panama Canal officially opened for business, forever changing the face of global trade and military power, as well as the role of the United States on the world stage. The Canal's creation is often seen as an example of U.S. triumphalism, but... View Details

10 Dec 2009
Working Paper Summaries

State Owned Entity Reform in Absence of Privatization: Reforming Indian National Laboratories and Role of Leadership

Keywords: by Prithwiraj Choudhury & Tarun Khanna

01 Mar 2019
News

The Burden Legacy

1971, feminist activist and journalist Gloria Steinem spoke to the Harvard Business Women (today’s Women’s Student Association). Boxing champion Muhammad Ali electrified a packed auditorium when he addressed View Details

Keywords: Linda Kush

January 2009
Case

When Supply is of Public Interest: Roche & Tamiflu

The case focuses on the challenges of Roche maintaining a supply network for a global influenza pandemic response initiative based on its antiviral drug Tamiflu. The Roche group is a 40 billion CHF company consisting of a pharmaceutical division and a diagnostic... View Details

Keywords: Global Strategy; Health Pandemics; Distribution; Logistics; Production; Supply Chain Management; Performance Capacity; Pharmaceutical Industry

01 Dec 2016
News

Cast of Characters

hero is the eponymous To¯ru, a young revolutionary loosely based on the true story of a shipwrecked ship’s cook who was rescued and taken to... View Details

Keywords: April White

June 2024
Article

Economics of Enhanced Methane Oxidation Relative to Carbon Dioxide Removal

By: Conor Hickey and Myles Allen

Mitigating short-term global warming is imperative, and a key strategy involves reducing atmospheric methane (CH4) due to its high radiative forcing and short lifespan. This objective can be achieved through methods such as oxidising methane at its source or... View Details

Keywords: Greenhouse Gas Mitigation; Climate Change; Environmental Regulation; Pollutants; Research; Measurement and Metrics

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March 2006 (Revised February 2007)
Case

Frederick Douglass Charter School: The Renewal Decision

Five years after the launch of the Frederick Douglass Charter School, the school's performance is under review by the state board of education as part of a decision about whether to renew the school's charter for a school as well as the implications of a... View Details

Keywords: Corporate Accountability; Urban Development; Education; Business Startups; Education Industry; United States

May 1998 (Revised February 1999)
Case

Diamond in the Rough (A)

By: Thomas J. DeLong and Catherine M. Conneely

Diamond Technology Partners, a consulting firm based in Chicago, was founded in 1994 by Mel Bergstein and Chris Moffitt, with investment from founding partners and Safeguard Scientifics. In April 1996, just after fiscal year-end, the two largest clients withdrew from... View Details

Keywords: Information Technology; Entrepreneurship; Going Public; Crisis Management; Finance; Consulting Industry; Chicago

2012
Article

Organizing for Society: A Typology of Social Entrepreneuring Models

By: Johanna Mair, Julie Battilana and Julian Cardenas

In this article, we use content and cluster analysis on a global sample of 200 social entrepreneurial organizations to develop a typology of social entrepreneuring models. This typology is based on four possible forms of capital that can be leveraged: social, economic,... View Details

Keywords: Social Entrepreneurship; Organizational Structure

Find at Harvard

18 Oct 2023
News

Spreading the Words

believes are within reach now that the organization has developed a proof of concept. “Success will be eradicating illiteracy in 20 years,” observes Khan. “It’s a massive goal, but you’ve got to shoot for... View Details

Keywords: April White

February 2022
Supplement

SpartanNash Company: The Amazon Warrants (A)

By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher

As of 12/31/21, Amazon held $22 billion of equity and warrants in related companies. In fact, it often requests a free grant of warrants when it enters into a new commercial agreement with a supplier. Over the past 20 years, Amazon has gotten warrants almost 20... View Details

Keywords: Valuation; Value Creation; Consumer Behavior; Negotiation; Distribution; Ownership; Partners and Partnerships; Business Strategy; Equity; Distribution Industry; Food and Beverage Industry; United States

November 2018
Case

The National Hockey League

By: Robert F. Higgins, John Masko and James Weber

In 2015, National Hockey League (NHL) commissioner Gary Bettman was weighing two major decisions: whether to expand the league to a new city, and whether to conclude a digital media rights deal with Major League Baseball Advanced Media (MLBAM). Expansion required a... View Details

Keywords: NHL Expansion; Digital Media Rights; Sports; Expansion; Media; Decisions; Sports Industry; Canada