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Show Results For
- All HBS Web
(1,193)
- People (2)
- News (218)
- Research (823)
- Events (1)
- Multimedia (2)
- Faculty Publications (407)
- 12 Oct 2017
- Blog Post
Why I Spent this Summer Coding
entrepreneurs to build our own technical skillsets to become the person who can transform seedling ideas into actual offerings. When you're building, you're constantly expanding your understanding of both the problem and the solution. This nuanced perspective of your... View Details
- 11 Dec 2014
- News
Fashion's Retail Revolution
Dressing by Number Dressing by Number Ivy Ross Creating the Shopping Experience of the Future Creating the Shopping Experience of the Future Today, though, the case studies are on a multitude of fashion businesses—“fast fashion” chain... View Details
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
supplier of nose cones and fuselages, a business that many would consider "core" for an aircraft manufacturer. Examples such as these are forcing us to rethink the advice we give about what parts of the innovation value View Details
Keywords: by Sean Silverthorne
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
the company's bottom line, as well as the environmental or social impacts of one or more of its value chain partners. Theatre 3 encompasses programs targeted at fundamentally changing the business's... View Details
Keywords: by Dina Gerdeman
- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers... View Details
Keywords: Dan Morrell
- 01 Oct 2002
- News
View from the Top
people in the company and the person who is working the assembly line or answering the phones. How do you stay in touch with those who work for you? Mühlemann: Walking around, seeing customers together with colleagues, e-mail,... View Details
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
Edited by Margie Kelley Alumni Books Valuing U.S. National Parks and Programs by Linda J. Bilmes (MBA 1984) Routledge In Valuing U.S. National Parks and Programs, author Linda J. Bilmes develops a... View Details
- 10 Jun 2015
- Research & Ideas
The Transparency Revolution in Corporate Reporting
growth, but we still have a very poor understanding of the value implications of these kinds of actions. So there's lots of room for improvement. Q: Are there certain companies excelling in this area, or any industries where ESG... View Details
Keywords: Re: George Serafeim
- November 2020 (Revised April 2021)
- Case
Roll-Ups and Surprise Billing: Collisions at the Intersection of Private Equity and Patient Care
By: Trevor Fetter and Kira Seiger
This case describes the increasing investment by private equity (PE) firms in patient care and other healthcare services. The case focuses on investments in physician staffing firms and roll-up strategy investments in physician practice management (PPM). Included in... View Details
Keywords: Business Ventures; Acquisition; Mergers and Acquisitions; Business Model; Change; Disruption; Fluctuation; Trends; Customers; Customer Value and Value Chain; Ethics; Fairness; Finance; Equity; Insurance; Private Equity; Geography; Geographic Scope; Health; Health Care and Treatment; Markets; Demand and Consumers; Supply and Industry; Industry Structures; Ownership; Ownership Type; Private Ownership; Relationships; Agency Theory; Business and Community Relations; Business and Shareholder Relations; Business and Stakeholder Relations; Networks; Strategy; Competition; Consolidation; Expansion; Integration; Horizontal Integration; Vertical Integration; Value; Value Creation; Health Industry; Insurance Industry; United States
Fetter, Trevor, and Kira Seiger. "Roll-Ups and Surprise Billing: Collisions at the Intersection of Private Equity and Patient Care." Harvard Business School Case 321-049, November 2020. (Revised April 2021.)
- 10 Sep 2013
- First Look
First Look: September 10
environmental sustainability could provide an opportunity to create value for the firm by delivering both commercial and reputational benefits. Download working paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2318399 U.S.... View Details
Keywords: Sean Silverthorne
- 28 Jun 2016
- First Look
June 28, 2016
businesses that scale undergo a graduation process in which they meet the varying expectations of multiple organizational resource providers. At the unit level, they convince established core units that the potential value from combining... View Details
Keywords: Sean Silverthorne
- Web
Online Transforming Customer Experiences Course | HBS Online
Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Design a defined, service-driven value proposition Understand sustainable pricing, the service-profit chain, and customer journeys Motivate employees to deliver exceptional,... View Details
- 01 Feb 2001
- News
Books
three factors that differentiate growth strategies that succeed from those that fail. In Unchained Value: The New Logic of Digital Business, Internet expert Mary Cronin argues that corporations will fail at e-business as long as they continue to use the traditional... View Details
- Web
Courses by Faculty Unit - Course Catalog
C. Fritz Foley Fall 2025 Q1Q2 3.0 Creating Value Through Corporate Restructuring Stuart C. Gilson Spring 2026 Q3Q4 3.0 Entrepreneurial Finance (also listed under Entrepreneurial Management) Sabrina Howell Fall 2025 Q1Q2 3.0... View Details
- 01 Dec 2002
- News
Building a Network for Social Enterprise in Latin America
two-year research cycle, which focuses on the collaborations between businesses and nongovernmental organizations (NGOs). For example, in 1997, the supermarket chain H-E-B expanded its regional base from Louisiana and Texas across the... View Details
- 04 Aug 2006
- What Do You Think?
What Happens When the Economics of Scarcity Meets the Economics of Abundance?
terms of where value is added in the supply chain . The value is created through the service of helping customers find what they want within the sea of choice . It is ironic... View Details
Keywords: by James Heskett
- 10 Nov 2008
- Research Event
Social Media Leads the Future of Technology
it should be a two-way device. "This is not a new idea," Kim clarified. "Many attempts have failed. It primes us for success." Prices of televisions are going down, and the industry as a whole is mature, leaving an opportunity for the Internet to... View Details
Keywords: by Martha Lagace
- August 2002 (Revised June 2006)
- Case
Great Dakota Bank: Online Banking
By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank... View Details
Keywords: Banks and Banking; Internet and the Web; Customer Relationship Management; Consumer Behavior; Demand and Consumers; Technological Innovation; Customer Value and Value Chain; Customer Satisfaction; Management; Service Operations; Banking Industry
Frei, Frances X., Youngme E. Moon, and Hanna Rodriguez-Farrar. "Great Dakota Bank: Online Banking." Harvard Business School Case 603-011, August 2002. (Revised June 2006.)
- December 2020 (Revised April 2021)
- Case
Arcos Dorados: A QSR Recovery Plan
By: Forest Reinhardt, José B. Alvarez, Jenyfeer Martinez Buitrago and Mariana Cal
Arcos Dorados—McDonald’s largest independent franchisee, covering Latin America and the Caribbean (LAC)—faced a pandemic that was disrupting the entire consumer foodservice business in 2020. With the exclusive right to own, operate, and sub-franchise McDonald’s... View Details
Keywords: Agribusiness; Animal-Based Agribusiness; Plant-Based Agribusiness; Customer Value and Value Chain; Income; Macroeconomics; Environmental Management; Environmental Sustainability; Cross-Cultural and Cross-Border Issues; Food; Health Pandemics; Crisis Management; Logistics; Corporate Social Responsibility and Impact; Strategic Planning; Food and Beverage Industry; Agriculture and Agribusiness Industry; Retail Industry; Latin America; Aruba; Guadeloupe; Martinique; Mexico; Panama; Costa Rica; Argentina; Brazil; Chile; Colombia; Ecuador; French Guiana; Peru; Uruguay; Venezuela; Puerto Rico; Trinidad and Tobago
Reinhardt, Forest, José B. Alvarez, Jenyfeer Martinez Buitrago, and Mariana Cal. "Arcos Dorados: A QSR Recovery Plan." Harvard Business School Case 721-023, December 2020. (Revised April 2021.)
- 07 Mar 2005
- Research & Ideas
The Rise of Innovation in Asia
Although Asian countries have been able to use cost advantages and software coding prowess to attract outsource business from around the world, the region is quickly moving up the value chain to challenge... View Details
Keywords: by Sean Silverthorne