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Show Results For
- All HBS Web
(34,356)
- People (90)
- News (11,249)
- Research (15,722)
- Events (184)
- Multimedia (1,503)
- Faculty Publications (12,868)
- 2020
- Working Paper
A Preliminary Framework for Product Impact-Weighted Accounts
By: George Serafeim and Katie Trinh
While there has been significant progress in the measurement of an organization’s environmental and social impacts from its operations, metrics to evaluate the impact of products once they come to market lag far behind. In this paper, we provide a framework for... View Details
Keywords: Social Impact; Product Life Cycle; Environment; Sustainability; Measurement; Metrics; Impact Investing; ESG; ESG (Environmental, Social, Governance) Performance; ESG Reporting; Product; Environmental Sustainability; Measurement and Metrics; Framework; Financial Statements
Serafeim, George, and Katie Trinh. "A Framework for Product Impact-Weighted Accounts." Harvard Business School Working Paper, No. 20-076, January 2020. (Revised October 2020.)
- Research Summary
The Commercialization of Internet Infrastructure
Why did commercial Internet service initially develop in some geographical areas and not others? What determines the success of businesses? What determines the value of Internet services? The research stream developed the first analysis of the Internet access... View Details
- 09 Jul 2010
- News
The Perfect School For You
- 01 Jan 2013
- News
When the Crowd Fights Corruption
- 29 Dec 2010
- News
The Mistaken Attack on Outsourcing
- 17 Nov 2010
- News
The Three Threats to Creativity
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
Most company distribution systems are designed ad-hoc when needed, and serve neither value chain partners nor end users well—just look at the frustrating new-car buying process set up by American auto... View Details
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
Washington. With Gratitude: Barker Steel and the People Who Made It Work by Robert B. Brack (OPM 2, 1977) ArchwayPublishing When Robert Brack returned to Barker Steel Co. (the View Details
- Web
HBS - The year in Review
Climate Action Plan . The School’s influence on sustainability and climate change extends well beyond campus boundaries. Faculty research related to environmental issues comprises nearly 1,000 cases View Details
- 02 Aug 2017
- Video
The Boardroom: A First-Year Capstone
- 10 Jan 2020
- Blog Post
PRIDE in the HBS Community
another, connect with employers seeking diverse talent, and drive thought leadership in key areas of business and management. Here, three current MBA students discuss their... View Details
- July 2012
- Supplement
Show Me the Money (B)
By: Clayton Rose
A business unit leader faces a major decision when an employee critical to a high-profile transaction asks for a unique compensation arrangement that has implications for the culture of the business. View Details
Keywords: Culture; Compensation; Risk Management; Leadership; Decision Making; Organizational Culture; Compensation and Benefits
Rose, Clayton. "Show Me the Money (B) ." Harvard Business School Supplement 313-003, July 2012.
- 01 Dec 2022
- News
Educating, Connecting, and Mobilizing Around Climate Change
Since its founding in 2010, the Business and Environment Initiative (BEI) at HBS has worked to educate students View Details
Keywords: Jennifer Gillespie
- 25 Mar 2020
- Blog Post
Black New Venture Competition and Black Tech Master Series Recap
advancing the discussion of diversity in tech and entrepreneurship as well as connecting talent to opportunity in these sectors. We’ve heard countless stories of attendees and... View Details
- Web
Advancing Global, Public, and Societal Health - Health Care
and teaching, including businesses serving low-income populations in both emerging markets and developed nations. Chu teaches the second year... View Details
- 2018
- Working Paper
Product Quality and Entering Through Tying: Experimental Evidence
Dominant platform businesses often develop products in adjacent markets to complement their core business. One common approach used to gain traction in these adjacent markets has been to pursue a tying strategy. For example, Microsoft pre-installed Internet Explorer... View Details
Keywords: Market Entry and Exit; Digital Platforms; Competitive Strategy; Product Marketing; Quality
Kim, Hyunjin, and Michael Luca. "Product Quality and Entering Through Tying: Experimental Evidence." Harvard Business School Working Paper, No. 19-045, October 2018. (Revised December 2018. Forthcoming in Management Science.)
- December 1983 (Revised August 1988)
- Background Note
The Start-Up Process
By: Howard H. Stevenson and Michael J. Roberts
Describes the various stages in the start-up process and describes in detail the questions that can be asked and the analysis that can be performed to help deal with the issues that arise at each stage. View Details
Keywords: Business Startups
Stevenson, Howard H., and Michael J. Roberts. "The Start-Up Process." Harvard Business School Background Note 384-179, December 1983. (Revised August 1988.)
- November 2015 (Revised February 2016)
- Case
Allianz Turkey: Focus on the Customer (A)
By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
Sasser, W. Earl, and Gamze Yucaoglu. "Allianz Turkey: Focus on the Customer (A)." Harvard Business School Case 316-093, November 2015. (Revised February 2016.)
- November 2015 (Revised February 2016)
- Supplement
Allianz Turkey: Focus on the Customer (B)
By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
Sasser, W. Earl, and Gamze Yucaoglu. "Allianz Turkey: Focus on the Customer (B)." Harvard Business School Supplement 316-094, November 2015. (Revised February 2016.)
- Web
About the Program - Summer Venture in Management
business education. It’s geared towards high-potential college sophomores, juniors, and seniors making an impact in their school or community. The four-day residential... View Details